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Lou Fusz Ford

Chesterfield, MO

Overview
Employees
Reviews
Vehicles
4.5
2,256 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,256 reviews

December 01, 2023

Quick to help us, but said the car was getting scratches buffed out but when I picked up the car next day, it didn't look like a single scratch was buffed out. Felt sexist, I was not able to take the car ho More

by emily.bornhop13
Recommend Dealer
Yes
Employees Worked With
Kevin Bakeer
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Dec 04, 2023 -

Lou Fusz Ford responded

Thank you for bringing this issue to our attention. We will be passing your message along to our management team. We are constantly working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

December 01, 2023

This dealership is amazing. Everyone was so nice and all about making the customer feel heard. Luke was so great , from the minute I arrived, he already had the vehicle pulled u More

by Natashareyes90
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Hardin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Lou Fusz Ford responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

December 01, 2023

Had a great experince with the sales and management departments. Luke was a great help and went above and beyond to communicate with us and make sure we had a good deal! Bijan was super helpful and inf More

by MattM
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Hardin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Dec 01, 2023 -

Lou Fusz Ford responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 30, 2023

Easy to work with during the sale. '10yr/200k warranty' is misleading. Hoping the post sale experience is good. More

by donald.sorg
Recommend Dealer
Yes
Employees Worked With
Jeff Ream, Jeff Ream
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Dec 01, 2023 -

Lou Fusz Ford responded

We are grateful for taking the time to share your store experience. We're happy to provide you with an acceptable experience. Looking forward to your next visit with us!

November 30, 2023

It was good, Lou Fusz took very good care of both us and the car! More

by DEMSHOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alondra Cornejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

November 29, 2023

Great customer care the whole team was great and made everything clear and the transaction went really smooth will definitely be back and would recommend to everyone I know !!! More

by RUDYCORNEJO35
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bijan Porshahidy
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Nov 30, 2023 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. We are happy to serve you in our store, and we look forward to serving you again.

November 29, 2023

Experience was great They took care of all. my concern was even able to take care of my recalls for me. More

by Michaellw314
Recommend Dealer
Yes
Employees Worked With
Jaclyn McAllister
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Nov 30, 2023 -

Lou Fusz Ford responded

Thank you for taking the time to leave us a review. We are happy to have you as a customer, and we look forward to seeing you again.

November 28, 2023

Good communication and quick, quality work Nice area to wait and clean rest rooms Rick in service was great to work with More

by Satisfied Client
Recommend Dealer
Yes
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Nov 29, 2023 -

Lou Fusz Ford responded

We are delighted you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

November 28, 2023

The fastest and best car buying experience I have had yet. I spent maybe 2.5 hours for the whole process! Greg was amazing. I received a video message of him introducing himself before even arriving to t More

by Bri McLellan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bijan Porshahidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Andert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Nov 29, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

November 28, 2023

Communication with the service writer could have been better. The main problem was waiting for parts for my vehicle. More

by keckjr
Recommend Dealer
Yes
Print
Nov 29, 2023 -

Lou Fusz Ford responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

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