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Lou Fusz Ford

Chesterfield, MO

4.7
2,254 Reviews
Here at Lou Fusz Ford, it is our mission to be the automotive home of drivers in the St. Louis, MO area. We provide a vast selection of new and used vehicles, exceptional car care and customer service with a smile! Speaking of new Ford models, you have your pick of our showroom. Our local Chesterfield Ford dealership keeps a great stock of used cars, trucks, and SUVs in inventory. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other Ford dealership near St. Louis. Lou Fusz Ford is conveniently located in Chesterfield and services the St. Louis, West County, Westport, Sunset Hills, South County, St. Charles, O'Fallon, St. Peters and surrounding areas. We have a wide vehicle selection with Incredible Staff. We have a top notch service department and an excellent Sales and Finance Department here to serve you.
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2 Caprice Drive

Chesterfield, MO

63005

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Showing 2,254 reviews

December 20, 2021

The entire team made the experience simple and completed the whole process in 2 hours More

by jjessryan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Grant Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bijan Porshahidy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2021 -

Lou Fusz Ford responded

Thank you for taking the time to leave us such a kind review. We appreciate you and we will be looking forward to seeing you in our store again!

December 17, 2021

Service manager was courteous and knew what I needed. Waiting area was nice and clearly had the connected world in mind. One comment, please have Roku accounts signed in for Spectrum, Paramount+, and ot More

by prof_barnes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Dana
Dec 20, 2021 -

Lou Fusz Ford responded

Thank you! We are proud to serve you and meet your needs in our dealership. We appreciate you coming to see us and we hope to see you again.

December 17, 2021

Suggest items that needed to be done on my vehicle that doesn't need to be done. Three of the items are just replaced in July! Go figure that out More

by osilenthands
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
Dec 17, 2021 -

Lou Fusz Ford responded

We are sorry to hear this. Thank you for taking the time to leave us a review, and we will be passing your message along to management.

December 16, 2021

Sales staff easy to deal with, showroom is clean, buying process is efficient and don’t upsell. More

by juvei
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson, Corey Hughes
Dec 17, 2021 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. Thank you for choosing our store and we look forward to seeing you again!

December 16, 2021

I had a great experience. The staff was friendly and knowledgeable. I will be buying my next vehicle from the Lou Fusz family of dealerships More

by joehassler84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Paul Parker, Jeff Ream, Jason Catlin, Cory Laneman
Dec 17, 2021 -

Lou Fusz Ford responded

Thank you, Joe! We are happy to hear this, and we are always happy to serve you! We look forward to seeing you again!

December 14, 2021

Great job by the entire team! I will recommend to everyone that I know who has a ford vehicle. More

by kevinm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Lou Fusz Ford responded

We appreciate you as our customer! Thank you for sharing your experience with us, and we look forward to seeing you in the future!

December 14, 2021

I was very happy to have my card fixed the same day. Everyone was extremely helpful. More

by BETHWALKER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niky Kasman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2021 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review. Thank you for choosing our store and we look forward to seeing you again!

December 10, 2021

Second review I have been asked to do on this visit. Will not return to dealer. Was called at work and convinced to do oil change when not needed. Done tire rotation that I asked for with balance a More

by Keithb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service.
Dec 13, 2021 -

Lou Fusz Ford responded

Thank you for leaving us a review. Your message will be passed along to management.

December 09, 2021

Lou Fusz always gives me great service and they are informing me of all my vehicle issue then they go about correcting the issues. They always provide me with great friendly service. Sorry, I did not g More

by MILT.ANDRE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Hoeflinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 13, 2021 -

Lou Fusz Ford responded

We appreciate you taking the time to leave us a review! Thank you for your kind words, and we hope to see you again.

Dec 14, 2021 -

MILT.ANDRE responded

I like to thank both the Service Advisor (Jerry Gritt) and Service Tech (Brian Eichhorn) for the excellent service they provided me in getting my vehicle serviced. I have always had great service from this Lou Fusz dealership. They really take the time to inspect my vehicle and update me of any issues that need to be corrected which is much appreciated.

December 09, 2021

Super clean, great customer service & the job was done quickly. We will definitely be back More

by Ashleyebbert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
N/A
Dec 13, 2021 -

Lou Fusz Ford responded

Thank you for your kind words about our store! We appreciate you choosing our store and we look forward to seeing you again!

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