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Lou Fusz Kia
St. Louis, MO
3,716 Reviews
Kia automotive dealer located in the center of the St. Louis area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 3,716 reviews
September 07, 2019
Not good. Repair was incomplete. Car was sent out without oil. Overcharged and have to wait up to month for disbursement. 1 out of 3 timrs have to return to get Repair was incomplete. Car was sent out without oil. Overcharged and have to wait up to month for disbursement. 1 out of 3 timrs have to return to get repair correct More
by pellarose
Verified CustomerEmployees Worked With
Other Employees :
Zack a service person, Zack Lentz, Kevin Derleth
Helpful September 06, 2019
Good hands I am always in good hands with the service department at Lulu fuse I don’t have to worry about anything which is wonderful I am always in good hands I am always in good hands with the service department at Lulu fuse I don’t have to worry about anything which is wonderful I am always in good hands with the service department at Lulu fuse I don’t have to worry about anything which is wonderful I wouldn’t buy a car anywhere else and I wouldn’t go to any other service department More
by mrsb3939
September 06, 2019
Not returning calls. Not answering text. Miss diagnosis. Miss diagnosis of tire problem. Not returning calls or texts. Being put on hold indefinitely. Not scheduling needed repair of windshield. Possibly ov Miss diagnosis of tire problem. Not returning calls or texts. Being put on hold indefinitely. Not scheduling needed repair of windshield. Possibly over charge for parts as a % of labor. I have been quite satisfied until the past 6 months to a year. There has been a shift in the professionalism in the service department. More
by jfwwholehealth
Employees Worked With
Zack Lentz, Nicci Pollard
September 06, 2019
THE SERVICE DEPT The waiting room area sitting is not comfortable at all but it appeared to be clean so I appreciate that and very spacious and good lighting. The waiting room area sitting is not comfortable at all but it appeared to be clean so I appreciate that and very spacious and good lighting. More
by Bridjet
Employees Worked With
Lucas Sellers
September 06, 2019
Awesome!! I've worked with Lucas and Kevin before. Both are always pleasant and great to work with. Everything is done in a timely manner. thanks! I've worked with Lucas and Kevin before. Both are always pleasant and great to work with. Everything is done in a timely manner. thanks! More
by RayHarvey0
Employees Worked With
Kevin Derleth, Lucas Sellers
September 06, 2019
Fast service with a smile Service was fast and the team was very polite. They were knowledgeable and got me qualified for financing to help cover expenses of the service. Service was fast and the team was very polite. They were knowledgeable and got me qualified for financing to help cover expenses of the service. More
by margaret.stringer
Employees Worked With
Nicci Pollard
September 06, 2019
I LOVE IT! I LOVE IT! I LOVE IT! MY NEW KIA SPORTAGE ! Everything was awesome and truly a blessing! To my internet sales guy Josh my sales consultant Curtis to the fine finance guy Joe! I LOVE IT! Everything was awesome and truly a blessing! To my internet sales guy Josh my sales consultant Curtis to the fine finance guy Joe! I LOVE IT! More
by deesmith58
September 05, 2019
overpriced This place is a money pit every time I come in. I receive "coupons" in my email every few months to remind me of my oil change. They send out the same This place is a money pit every time I come in. I receive "coupons" in my email every few months to remind me of my oil change. They send out the same coupon for a $45 oil change, tire rotation, multi-point inspection, and genuine Kia oil filter replacement. Yet every time I'm still paying double that for an oil change after I stated I only want what is on the coupon done to my vehicle. Why send out coupons if you don't honor them. When its time to pay I'm told they can only take $20 off which is still overpriced. Will not be returning to this location. More
by AEISENBACH2014
Employees Worked With
did not get any names
September 05, 2019
Nice experience I was looking for a car just to drive back and fourth to work. Everything went smooth and everyone was great. I didn't get the run around like I exper I was looking for a car just to drive back and fourth to work. Everything went smooth and everyone was great. I didn't get the run around like I experienced when I was looking at used cars More
by mikebecker711
September 05, 2019
Sandy's "Fishing" Trip lands a knew car. I walked in Lou Fusz on Labor Day as a quick detour from an afternoon fishing trip. My brother had been helping me look for a car and Rachel had been I walked in Lou Fusz on Labor Day as a quick detour from an afternoon fishing trip. My brother had been helping me look for a car and Rachel had been extremely prompt and honest with pricing, so I walked in expecting to drive the car in comparison to one I had driven closer to home. Crystal met me with a smile and immediately connected me with the car I wanted to drive. She knew well the options I was looking for and walked me through it. Next thing I know Joe is walking me through the finance and I have my first new car. Painless and Extremely exciting experience because of Crystal and Joe. Then I got a picture with my new car(didn't like that part, LOL) and I was trained in the features of my new car. Yippee!! More
by wittyteacher12
