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Lou Fusz Kia

St. Louis, MO

4.6
4,329 Reviews
Kia automotive dealer located in the center of the St. Louis area
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1025 N Lindbergh Blvd

St. Louis, MO

63132

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Showing 4,329 reviews

January 01, 2021

Another great job by the service team at Lou Fusz Kia, They are still stay on top of all our needs even with all this mess going on around us. Many Thanks for all you guys do. More

by MEDLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Kevin Derleth
Jan 05, 2021 -

Lou Fusz Kia responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you! Please let us know if we can help you with anything else, thanks!

January 01, 2021

First time car buyer and the employees were awesome!!! I had the best experience with them and they worked hard to get me not only the right suv but the one I love as well. More

by asiarenee.am
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Macey Oates
Jan 05, 2021 -

Lou Fusz Kia responded

Thanks for reviewing your experience! We're happy to hear that you enjoyed your time with us.

December 28, 2020

Service team is excellent in helping me maintain my vehicle and does not try to “oversell” their services or products. This is the reason I keep coming back instead of going to a Chevy dealership or so More

by kelly1236us
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Jan 05, 2021 -

Lou Fusz Kia responded

We are so glad you had a great experience. We strive at offering a pleasant non-stress experience. If there is anything we can do for you in the future please let us know. We look forward to seeing you again soon.

December 25, 2020

On the receipt for this service it said my car was washed and vacuumed. It clearly was not which makes me wonder about other services More

by tegan98
Recommend Dealer
No
Employees Worked With
I do not know
Jan 05, 2021 -

Lou Fusz Kia responded

We apologize for not washing your vehicle. We were having problems with the wash and did not inform you. Next time you are in the area please let us know so we can wash it for you. We appreciate you very much.

December 25, 2020

As always they took care of issue and repaired very quickly always a pleasure to work with a staff that cares about what they do. More

by MEDLIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Lentz, Kevin Derleth
Jan 05, 2021 -

Lou Fusz Kia responded

Thank you for taking the time to let us know of your experience. We value your business and will continuously strive to make your visit better. If there is anything we can do please reach out to us.

December 24, 2020

Disappointed that it appeared they didn’t check the tire pressure or the fluids. This is standard for getting an oil change at other places but apparently not here? If not, it should be for $70 dollars char More

by amoore2014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I don’t remember their names
Jan 05, 2021 -

Lou Fusz Kia responded

Thank you for your business and for reaching out. We are trying to locate you in our system but are having problems with the alias you have used with DealerRater. Please call us at your convenience so we can check into your record. We look forward to hearing from you.

December 24, 2020

Easy too make appointment! When arrived Zack greeted me at my car! They took my car immediately! Zack explained work that was going too be done and took me too the waiting area! In a hour Zack came too me More

by frgbahr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Jan 05, 2021 -

Lou Fusz Kia responded

We appreciate you leaving us a review. Your business is very important to us and we are always looking for ways to improve. Thank you very much for your feedback and will share your thoughts with our team.

December 24, 2020

Very good service! The sales representative ensured that I got a vehicle with the features I wanted and the financial representative strived to give me a very good monthly payment! More

by acts238g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Portnoy
Jan 05, 2021 -

Lou Fusz Kia responded

Your business is the reason we are here to serve you. Your comments are very important to us and we will be sharing them with our team. Thank you very much for taking the time to let us know which will help us grow and become better every day.

Jan 05, 2021 -

acts238g responded

Thank you!

December 18, 2020

Good service you great, every time I come for my oil change appointment, they get me in on time and I not sitting waiting long.. As long as I’m in the Kia family will my vehicle I was continuing get my More

by vrn_mrtn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maggie Derleth
Jan 05, 2021 -

Lou Fusz Kia responded

Thank you for the perfect star rating. We really appreciate you coming in to see us.

December 14, 2020

Ryan was awesome, he was quick, efficient, and very professional in assisting me with buying my car. I wasn’t expecting to walk out with a brand new car and he did everything possible to make that happ More

by STEWARDMAHALIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Danielle Roemersberger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2021 -

Lou Fusz Kia responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers.

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