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Lou Fusz Kia

St. Louis, MO

4.6
4,351 Reviews
Kia automotive dealer located in the center of the St. Louis area
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1025 N Lindbergh Blvd

St. Louis, MO

63132

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Showing 4,351 reviews

December 01, 2019

Effecient Dropping my vehicle off and getting the ride to work took less time than i allotted. I was at work a 1/2 hr early. More

by heidiefw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the perfect star rating. We really appreciate you coming in to see us.

November 30, 2019

oil change, check engine light on check engine light still comes on and goes out. Lou Fusz said that they contacted Kai company and are waiting to hear back. This has been over month. More

by HIJEAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Lentz, Kevin Derleth
November 29, 2019

Great Service The service we received was exceptional! They helped us find the car we wanted in the payment range we wanted. The whole experience from walking in th More

by brokemytoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Lou Fusz Kia responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers.

November 28, 2019

The best place to buy and service your vehicle From Kris Portnoy making it very easy and stress free buying my car, and the financing being just as easy. To the friendly and helpful faces at the se More

by JBELL8313
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris Portnoy, Zack Lentz, Kevin Derleth
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for this excellent feedback and your very kind recommendation of our dealership. It was a pleasure to assist you and please let us know when we can do so again!

November 28, 2019

Great car buying experience! This is my 2nd time buying a new car at Lou Fusz Kia and the experience was easy, painless and quick. The car salesman, Mike C., helped me narrow my More

by Mike N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cervas
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. Please let us know if we can ever help you in the future.

November 28, 2019

Oil & tire rotation As always great service. Quick turnaround and a fantastic staff. I like that when I’m there we look at future services coming up so I can budget accor More

by ffriedlein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the 5 star rating! We really do appreciate your business and look forward to serving you again in the future!

November 28, 2019

Service Great experience in the service dept. nicci was very polite and have great customer service. And will be back for service next time its needed. Thank More

by kep99g
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicci Pollard
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you for the five-star rating! Please keep us in mind if we can assist you with anything else, be it in service or sales. Until next time, take care!

November 26, 2019

Best Service Team I have been using the Lou Fusz Service Team for 20 years. I have been with them from the time that they were at Lindbergh and Manchester Road in the t More

by TGTOLLEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shepard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Kloempken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Stumm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Feinstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cody Nevins, Sam Day, Zack Lentz, Kevin Derleth, Nicci Pollard, Lucas Sellers
Feb 24, 2020 -

Lou Fusz Kia responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again!

November 25, 2019

Car not 100% cleaned It was specifically pointed out to me at my time of service that my car would be washed and vacuumed. The car was sent through the car wash but the ca More

by reneemcdonnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I have no idea
Feb 24, 2020 -

Lou Fusz Kia responded

We are very sorry to hear this. We will certainly talk to our team about this. We apologize for missing this and appreciate you taking the time to let us know.

November 25, 2019

replacement of sun roof It took four weeks to get sunroof replaced, never did get a clear picture as to why. Does the replacement come from a different country? Never got More

by richard_pettitt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kevin Derleth
Nov 25, 2019 -

Lou Fusz Kia responded

Hello , Thank you for taking the time to tell us about your experience at Lou Fusz Kia. We appreciate your feedback since it helps us improve our service and your experience. As Service Manager of Lou Fusz Kia, I am sorry to hear that you found your service to be unsatisfactory. Please feel free to reach out to me directly by responding to this message so I can ensure you are satisfied with your experience. My phone number is 314-595-2940 if you prefer a phone conversation. Sincerely, Andy Stumm Service Manager Lou Fusz Kia

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