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Lou Fusz Kia
St. Louis, MO
4,348 Reviews
Kia automotive dealer located in the center of the St. Louis area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,348 reviews
September 30, 2019
Oil Change/Tire Rotation I have been going to get my free oil changes for life at the Lou Fusz service center for over 8 years and appreciate this deal that is still available I have been going to get my free oil changes for life at the Lou Fusz service center for over 8 years and appreciate this deal that is still available since I originally bought from them years ago. I also get tires rotated as well to make sure to give the team some business while I am there, but last couple of times it has taken close to two hours to complete an oil change and tire rotation, along with no car wash which was always previously included in prior visits. Employees are great as always to work with and I look forward to years of more excellent service from the team! More
by JHORSTMANN
Verified CustomerEmployees Worked With
Lucas Sellers
September 30, 2019
Body Work I have utilized the collision center in the past. TOTALLY pleased. This time: I will let you decide for yourself. Took my car in. Received a I have utilized the collision center in the past. TOTALLY pleased. This time: I will let you decide for yourself. Took my car in. Received an estimate and told repairs would be 3-4 days. On day three not having heard anything; I called them. Well Keith who acted as if he didn't give a xxxx that day about my car or anything else - said they would need to keep it an extra day to wash it. (REALLY) I explained to him my plans were to travel out of town...still past poor customer service. But you got my vehicle so I am not going there with you. So now it is day four and Dave tells me - "OH we found more damage and had to order an additional part." Well why was I not informed? Well on day one, two, three or four you didn't choose to share your findings with me? In fact, the extra time was for a car wash!! Still don't have my car - promised for tomorrow. But I am not hopeful. I am not your friend, not your sister and xxxx sure not a happy camper because it doesn't cost any extra to offer good customer service. Needless to say I am concerned that the service might be as poor as the customer service and if it is - I am in big trouble. More
by donnaedw3
Employees Worked With
Keith, Dave
September 30, 2019
Great experience Crystal was super helpful and worked with me, via text messages (my preference), on a Saturday morning. We live almost 2 hours away and I didn’t want Crystal was super helpful and worked with me, via text messages (my preference), on a Saturday morning. We live almost 2 hours away and I didn’t want to make the drive and be disappointed. Crystal went out of her way to make sure all of my questions were answered, and that I brought everything I needed, before we made the trip. Highly recommend this place! More
by amandagkeil
Employees Worked With
Crystal Cody
September 29, 2019
Hidden Waranties Financing was deceptive and misleading. I was NOT given a copy of the MO-e 1/19 Retail Installment Sale Contract and given the opportunity to review Financing was deceptive and misleading. I was NOT given a copy of the MO-e 1/19 Retail Installment Sale Contract and given the opportunity to review it before I signed electronically, as required. Nor could I confirm that I received a completely filled-in copy since I never saw it. I received nothing. I asked about the paperwork and was told it would be mailed to me, which I never received. I thought it was a little strange, but being older, not having bought a car in over 14 years, procedures may have changed. The only way I was able to obtain a copy was to request it from the financial institution financing my car and also found out that an extended warranty for over $2,000 was written into the contract without my knowledge. I called the Finance Manager several times, leaving messages each time requesting the contract and a call back, to no avail. My calls were not returned. I cancelled the warranty through another finance manager and addressed my issues with a sales manager but am still deeply disturbed about the whole experience and have to wonder why this happened to me when the dealership has a very high rating.overall. More
by lamb
September 26, 2019
Great! This was definitely one of the best buying experiences I’ve had. The sales staff was very helpful. They were patient as I browsed to make the best sel This was definitely one of the best buying experiences I’ve had. The sales staff was very helpful. They were patient as I browsed to make the best selection. I’m satisfied with my purchase. Great job, Lou Fusz Kia! More
by Kal
September 26, 2019
Very Dissatisfied Customer I had my car service this past Saturday.The parts was under $300.00 and the Labor Cost was $800.. l think I was over charged and Been a loyal customer I had my car service this past Saturday.The parts was under $300.00 and the Labor Cost was $800.. l think I was over charged and Been a loyal customer over 18 years. This labor cost was extremely inflated. I will not be back. More
by LSA3710
September 26, 2019
Great Service Took my car right away! Was in and out within 1 1/2 hours! They even washed my car!!They escorted me too my vehicles! Took my car right away! Was in and out within 1 1/2 hours! They even washed my car!!They escorted me too my vehicles! More
by frgbahr
September 26, 2019
Wiper blades They always make me feel welcome and take good care of my car.I bought my Forte there and I won't take it any where else They always make me feel welcome and take good care of my car.I bought my Forte there and I won't take it any where else More
by joan.roberson13
September 26, 2019
Convenient quality I enjoy the friendliness of the service staff. I appreciate the accuracy of the estimated wait times. I have taken advantage of the shuttle service. I enjoy the friendliness of the service staff. I appreciate the accuracy of the estimated wait times. I have taken advantage of the shuttle service. More
by AHJRW
Employees Worked With
Zack Lentz, Nicci Pollard
September 26, 2019
The service was fine and no long wait. The service was performed , the car was washed and the steering wheel issue was corrected without me mentioning it. The wait time was not long at all. The service was performed , the car was washed and the steering wheel issue was corrected without me mentioning it. The wait time was not long at all. More
by djslyniblett
Employees Worked With
Nicci Pollard
