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Lou Fusz Kia
St. Louis, MO
4,371 Reviews
Kia automotive dealer located in the center of the St. Louis area
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,371 reviews
September 05, 2019
overpriced This place is a money pit every time I come in. I receive "coupons" in my email every few months to remind me of my oil change. They send out the same This place is a money pit every time I come in. I receive "coupons" in my email every few months to remind me of my oil change. They send out the same coupon for a $45 oil change, tire rotation, multi-point inspection, and genuine Kia oil filter replacement. Yet every time I'm still paying double that for an oil change after I stated I only want what is on the coupon done to my vehicle. Why send out coupons if you don't honor them. When its time to pay I'm told they can only take $20 off which is still overpriced. Will not be returning to this location. More
by AEISENBACH2014
Verified CustomerEmployees Worked With
did not get any names
September 05, 2019
Nice experience I was looking for a car just to drive back and fourth to work. Everything went smooth and everyone was great. I didn't get the run around like I exper I was looking for a car just to drive back and fourth to work. Everything went smooth and everyone was great. I didn't get the run around like I experienced when I was looking at used cars More
by mikebecker711
September 05, 2019
Sandy's "Fishing" Trip lands a knew car. I walked in Lou Fusz on Labor Day as a quick detour from an afternoon fishing trip. My brother had been helping me look for a car and Rachel had been I walked in Lou Fusz on Labor Day as a quick detour from an afternoon fishing trip. My brother had been helping me look for a car and Rachel had been extremely prompt and honest with pricing, so I walked in expecting to drive the car in comparison to one I had driven closer to home. Crystal met me with a smile and immediately connected me with the car I wanted to drive. She knew well the options I was looking for and walked me through it. Next thing I know Joe is walking me through the finance and I have my first new car. Painless and Extremely exciting experience because of Crystal and Joe. Then I got a picture with my new car(didn't like that part, LOL) and I was trained in the features of my new car. Yippee!! More
by wittyteacher12
September 02, 2019
1st new car Wonderful!! Curt and Joe made this an awesome experience. I didn’t once feel pressured...I was given the right amount of time to think and ask ques Wonderful!! Curt and Joe made this an awesome experience. I didn’t once feel pressured...I was given the right amount of time to think and ask questions. More
by miss_traciemarie
September 02, 2019
Unwilling to correct a previous issue. Unwilliing to correct an issue from a previous visit. No empathy from a customers perspective. Did not return my text message the day after my first Unwilliing to correct an issue from a previous visit. No empathy from a customers perspective. Did not return my text message the day after my first visit. More
by flyertwa
Employees Worked With
Zack Lentz, Nicci Pollard
September 02, 2019
Outstanding Thanks for everything, Crystal Cody helped me pick out my car and I absolutely love it !! Thank you so much Lou Fusz Kia the best car buying experienc Thanks for everything, Crystal Cody helped me pick out my car and I absolutely love it !! Thank you so much Lou Fusz Kia the best car buying experience. More
by adrieona.franklin
August 30, 2019
Always a good experience Kia's service center always has friendly people, and they let me know any maintenance issues that my car needs addressed without being overly pushy a Kia's service center always has friendly people, and they let me know any maintenance issues that my car needs addressed without being overly pushy about having them do it that day. Sometimes there are things my husband can do himself, and it's good to get the heads up that there's an issue. Sometimes it's easier to let Lou Fusz Kia handle it that day while I'm there, so my husband doesn't have to mess with it. Also, the comfortable waiting area, free wifi, snacks, and drinks make my wait pleasant. More
by KDkmH
Employees Worked With
Lucas Sellers
August 30, 2019
They had the vehicle I wanted I bought a Telluride from this dealership. Other dealers had been unable to find one for me. Once the car came in, everyone was very helpful and frien I bought a Telluride from this dealership. Other dealers had been unable to find one for me. Once the car came in, everyone was very helpful and friendly. My salesperson went on the test drive with me per my request and showed me all the features and helped set up the Bluetooth, etc. While I was waiting for the car to arrive, the communication was lacking, even though I had given them a deposit. The delivery was delayed twice and I did not receive a call about it. It took more than a day to receive a return call after I left a message. The receptionist sounded dismissive. I felt like I was inconveniencing them when I spoke to them. Overall, I am glad I got the Telluride. Joe in lfinance was particularly friendly and helpful. Thanks for a great vehicle. More
by kw
August 29, 2019
Excellent This was my first time buying a car all on my own, and I am extremely thankful that this wasn't the awful experience that others have warned me about. This was my first time buying a car all on my own, and I am extremely thankful that this wasn't the awful experience that others have warned me about. Andrew was knowledgeable and did his best to get everything taken care of quickly. Not too pushy about anything, and wanted me to have the car I'd be most happy with. More
by LL
Employees Worked With
Andrew Cohen
August 29, 2019
Repair work They are always very thorough, and very polite service members. Zach and Nicci are always pleasant and approachable. I appreciate the service every ti They are always very thorough, and very polite service members. Zach and Nicci are always pleasant and approachable. I appreciate the service every time I come. More
by godlyman0813
Employees Worked With
Zack Lentz, Nicci Pollard
