Lou Fusz Kia

Great Service was amazing I would always come back for any service with my car the whole staff was amazing to me they got me in and out Service was amazing I would always come back for any service with my car the whole staff was amazing to me they got me in and out More

It was horrible experience I made an appointment prior to change oil in my car(I bought a car in this location). They changed oil in my car for 2.30 hours!!!! I believe they jus I made an appointment prior to change oil in my car(I bought a car in this location). They changed oil in my car for 2.30 hours!!!! I believe they just forgot about my car for these two hours because when I came they told me that I need to wait 20 min( they change my oil in the last 20 min or didn't change it at all). Service center staff return my car as dirty as it was they didn't vacuum it at all. The light of the Tire Pressure Monitoring System still was yellow. My car was quickly washed outside and when it's dry it was even dirtier than before. I want to ask you guys what did you do all this time? It is not the first time. Once the staff refuses to wash my car because a new wash machine can break my radio antenna. I have the same antenna that every car younger than 2013 has. I am really disappointed. More

Fast, friendly and officiant!! The associate went above and Beyond to help me! I was very very happy when I left! When she made a mistake and I left the store. She dug my info out The associate went above and Beyond to help me! I was very very happy when I left! When she made a mistake and I left the store. She dug my info out of trash to call me back and fix the problem!! More

EXCELLENT ASSOCIATES AND REPAIR Initial estimate on same day was a great price. The estimate associate spent his time to explain the details of the repair, and he also detailed and a Initial estimate on same day was a great price. The estimate associate spent his time to explain the details of the repair, and he also detailed and answered my questions about a replacement car rental. Upon bringing my car for repair, the Receptionist was ABSOLUTELY EXCELLENT. Lou Fusz did not have a rental available; so upon my request, she took the time to contact State Farm and Hertz so that the logistics of the rental pricing were clarified. When I came to get my repaired car, the associate, Sam, was attentive and prompt. More

Great service and good deals! My total buying experience was great thanks to the Lou Fusz team. Special shout out to my sales consultant Crystal Cody. She made my deal quick and ea My total buying experience was great thanks to the Lou Fusz team. Special shout out to my sales consultant Crystal Cody. She made my deal quick and easy. More

Knowledgeable- professional- personable- accountable The customer service representative was pleasant, knowledgeable and asked pertinent questions as well as helped us to discern the specifics of what The customer service representative was pleasant, knowledgeable and asked pertinent questions as well as helped us to discern the specifics of what we wanted done. The cost of the services were reasonable. The waiting area was comfortable. I would however enjoy real liquid creamer packets for the coffee . Thank you for your professional and insightful services More

Great as always The guys in the service department are great. They always get me in and out! Really good at keeping you informed. Everyone is always friendly! The guys in the service department are great. They always get me in and out! Really good at keeping you informed. Everyone is always friendly! More

Love the van, but worst buying experience we've ever had My daughter and I went in on President's Day and got a quote on the van we wanted from Kris. He was nice, gave a good price and seemed great to work w My daughter and I went in on President's Day and got a quote on the van we wanted from Kris. He was nice, gave a good price and seemed great to work with. After going to other dealerships and talking it over with my wife, we chose Lou Fusz. After correspondence with Rachel and Kris regarding coming in to work out a deal. I told them we would be in on Saturday, and Kris replied on Saturday morning saying that he would see us then. We sit down with Kris, and he immediately tells us that he cannot sell us the van for the price he quoted five days earlier. WHY WOULDN'T YOU MENITION THAT IN AN EMAIL OR A CALL? We live 30 minutes from Creve Couer, and had to bring our toddler with us and we had already cleaned out our trade-in. From that point on, I felt stuck. Hindsight being 20/20 we should have walked out, but with twins due any time we needed to get this done. That said, if he would have told us about the issue before coming in - we would have passed, and I wouldn't be so angry. Kris also kept blaming the issue on being short-staffed/swamped and said the mistake had caught the attention of the GM - yet we didn't have a sales manager, GM, or anyone else come out to us to explain the situation in greater detail. None of that is a good reflection upon this dealership. After agreeing to terms, we were then shuffled to the waiting area for what seemed like an eternity. We waited to meet with the finance guy while they detailed our van. They brought the van around, and there were still fingerprints on the door, and dirt on the passenger seat. I asked them to clean it again, and while the fingerprints were gone - the seats were still dirty after the second cleaning, so I just cut my losses and cleaned them when we got home. Please note that Joe Shepard was really the only positive of this whole experience. Do not let this 1 star review reflect on him. He was personable, straightforward and great to deal with. After meeting with Joe and waiting for the detailing - we were there for over 4 hours. That is the longest I've ever encountered buying a car, especially when I've already been to the dealership once before. As we left, we talked to Kris and I did let him know that I was not happy with our experience. While he did apologize, he did not ask about how he could make it better, he just again blamed being short-staffed and busy. NOT A GOOD REFELCTION ON THE DEALERSHIP. As a customer, those excuses don't make me feel comfortable about giving you my business in the future. In summary the title states it all. We LOVE the Sedona and everything that it will provide our family. But in the future, we will likely make sure that we get our Kia elsewhere. More