Lou Fusz Kia

Quick and easy Appointment process was easy from start to finish. Nice email reminders. In and out in about 45 min for oil change. Everyone was very nice. Appointment process was easy from start to finish. Nice email reminders. In and out in about 45 min for oil change. Everyone was very nice. More

Very prompt A manufacturers recall was completed in less than one hour. I arrived 15 min. Before my scheduled appointment and was on my way home about 40 min late A manufacturers recall was completed in less than one hour. I arrived 15 min. Before my scheduled appointment and was on my way home about 40 min later. More

Friendly and fast The service is always friendly and the wait is never too long. The waiting area is very accommodating. This is my third Kia and I love them. The service is always friendly and the wait is never too long. The waiting area is very accommodating. This is my third Kia and I love them. More

No pressure sales Sometimes you go to a couple stores before making a purchase, you want to see who has a good deal, see who has helpful staff. I started at Lou Fusz th Sometimes you go to a couple stores before making a purchase, you want to see who has a good deal, see who has helpful staff. I started at Lou Fusz this morning, and ultimately ended my afternoon there. Crystal was kind during our initial appointment. She showed me options that fit my needs, a couple vehicles to choose from. I took that info and kept her customer service in mind when I went to a competitor. I returned an hour or so later because of the pricing, because of the service. I waffled, and had her run numbers, but she remained pleasent, I asked about numbers on this and that and options on that and this and still she remained genuine and courteous. I made the buying process a little longer than it needed to be, but she made it a pleasent experience the whole way through. Thank you Ms. Crsytal and the rest of the helpful staff. More

Great customer service! Great customer service, fast financial processing, was in and out in an hour and I love my vehicle! I will absolutely return for a new vehicle someti Great customer service, fast financial processing, was in and out in an hour and I love my vehicle! I will absolutely return for a new vehicle sometime. More

Service with a smile with Charlie Hunolt Charlie was extremely pleasant. He manner was professional, as well as very helpful. He worked to help get us in a vehicle that met our needs. We woul Charlie was extremely pleasant. He manner was professional, as well as very helpful. He worked to help get us in a vehicle that met our needs. We would recommend him to anyone looking for a vehicle. More

Great Zach is the best Rep. in the service department. He's the only one I will do business with. If Zach was to leave, we would do business elsewhere. Zach is the best Rep. in the service department. He's the only one I will do business with. If Zach was to leave, we would do business elsewhere. More

Fiat 500 Service I needed service on my Fiat 500 - a notoriously problem plagued vehicle. This time, in addition to the standard service and state inspections, the bra I needed service on my Fiat 500 - a notoriously problem plagued vehicle. This time, in addition to the standard service and state inspections, the bracket which holds the rod to support the hood when opened, shattered. I called the Kia Service people, who arranged to have the part for my service, and installed it for free due to the age of the vehicle - while having no duty to do so. The staff was helpful and courteous, and everything was done professionally with no wasted time. A very good experience. More

Great experience They did exactly what they said they would, were professional, and did not keep me waiting longer than they should have. Would definitely recommend an They did exactly what they said they would, were professional, and did not keep me waiting longer than they should have. Would definitely recommend and use again in the future. More

Very Unhappy It’s been 3MONTHS and no end in sight regarding repairs to my vehicle!! I need a replacement or at least a loaner vehicle while SOMEONE figured out w It’s been 3MONTHS and no end in sight regarding repairs to my vehicle!! I need a replacement or at least a loaner vehicle while SOMEONE figured out what to do. I’m very dissatisfied with Alpha. More