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Lou Fusz Kia
St. Louis, MO
4,408 Reviews
Kia automotive dealer located in the center of the St. Louis area
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 4,408 reviews
October 09, 2024
Absolutely wonderful experience. My wife and I have been looking at the Kia Carnival since it came out but had to wait for our lease to be pretty close to maturation to make it finan My wife and I have been looking at the Kia Carnival since it came out but had to wait for our lease to be pretty close to maturation to make it financially make sense for us and we found an absolute unicorn at Lou Fusz Kia. Within a few days of submitting our initial inquiry we had what we wanted and Ryan Humphrey made it a smooth experience for us from start to finish. Curtis in finance also was easy to work with and very professional with the products he sells; informative and absolutely not pushy beyond doing his job trying to get a sale. I would absolutely recommend taking a look here for your vehicle needs, as we will definitely be putting them at the top of the list next time my wife and I are in the market for a vehicle. More
by RCroon96
October 09, 2024
I am very satisfied with the service I received at this dealership. They are always pleasant to work with and I get exactly what I need. dealership. They are always pleasant to work with and I get exactly what I need. More
by justbeheaven
Verified CustomerOctober 08, 2024
Zack Lentz and the entire service department are top notch! I have purchased 5 KIA's from Lou Fusz and the service after the sale is the most significant contributing factor Staring in 2012. Zack ALWAYS notch! I have purchased 5 KIA's from Lou Fusz and the service after the sale is the most significant contributing factor Staring in 2012. Zack ALWAYS makes me as a customer feel important and valued! Zack is and should be valued by this dealership! More
by NATE
October 07, 2024
Everyone that has helped me from this dealership, have been wonderful! Always happy and helpful. Quick to respond too. been wonderful! Always happy and helpful. Quick to respond too. More
by K.SCHULER55
Employees Worked With
October 07, 2024
We were sold a Kia carnival in May 2024 at this dealer. On August 26th, we pressed our key fob to open the sliding doors and heard a loud screech - one of the door hinges had come off the track and scratch On August 26th, we pressed our key fob to open the sliding doors and heard a loud screech - one of the door hinges had come off the track and scratched the entire back side panel. We did not physically touch the car, we have no idea how something like this could even happen to a heavy sliding door. So we had the car towed to Lou Fusz with the understanding that they’d repair it under their warranty. It is now October 7th and every interaction with Kia has been unhelpful. We have had several members of Lou Fusz Kia agree that this is a mechanical defect that was obviously not something we did. And yet, their higher ups (someone called a DPSM and I guess other corporate contacts? It’s all very mysterious in an obvious way to avoid taking responsibility) all claim that this repair would NOT be covered under the Kia warranty. They provide no official documentation on their decision and only tell us to call Kia corporate to try and convince them to cover the repair. Their only reasoning is that “the door sensors would have stopped the door from opening”, because there’s no way the door sensors could have failed, right?? Oh, and I’m pretty sure they have done nothing to actually investigate how the door came off the track. Our car is now indefinitely stuck at the dealership until Kia corporate comes to a decision on what to do with the car. This has been a very disappointing experience and has ruined our first time buying a new car for our family of 6. Do not buy a Kia, they will not stand by their warranty and the dealership will do almost nothing to make things right for you. More
by ally.lynnette
Employees Worked With
October 06, 2024
They were easy to work with and very nice. Thanks for helping me with the process Thanks for helping me with the process More
by zaireeka1
October 05, 2024
Everyone was very friendly and they made me a fair offer on my trade in towards my new purchase. on my trade in towards my new purchase. More
by tizzah
October 04, 2024
Great Service! Greeted upon entry and quick check out! One of the better dealerships in the area. I will be continuing to use them here again. Greeted upon entry and quick check out! One of the better dealerships in the area. I will be continuing to use them here again. More
by carol.drake
Employees Worked With
Tony
