Lou Fusz Kia - Service Center

Zach’s my favorite person. He’s so sweet and remembers me every time I come in. My visits are always quick and easy. I’ve been coming to the dealership now for 8 years, and am always happy! every time I come in. My visits are always quick and easy. I’ve been coming to the dealership now for 8 years, and am always happy! More

Worst dealership I’ve ever dealt with. I have tried for weeks to obtain the documents I need to file a gap claim. After about three weeks of back and forth I still have yet to receive the needed documents weeks to obtain the documents I need to file a gap claim. After about three weeks of back and forth I still have yet to receive the needed documents. Originally when I went into the dealership to speak with someone Kris, took my name down ... but as he was spelling it he didn’t do it correctly. I tried To correct him, and he replied “ I know I spelled It wrong but I know how to say it.” COMPLETELY disrespectful. I’ve called corporate 3x and STILL I’m dealing with this. I haven’t been contacted by the General Manager even after multiple complaints. This is a horrible place to go to if you want to be treated with respect, and ease. Also, I asked Jared about my car pass being cancelled he said it couldn’t be, I asked Online through the text an employee portal and Josh said it can be. Smh, the worst dealership customer service I’ve encountered by far. More

The service department is the best! U make appointment show up at that time ! They take your car right then!! No waiting etc! Zack met me at my arrival and explained everything that will be performed! And show up at that time ! They take your car right then!! No waiting etc! Zack met me at my arrival and explained everything that will be performed! Andy even met me while waiting too make sure I was kept informed of my service and I answered Yes! Top Notch department! Thanks! Also Mike F even stop and said hello More

Oil change went to get a car wash but ask Nicole if I could get a oil change that day instead of my scheduled appointment on sat , and she hooked me up that day went to get a car wash but ask Nicole if I could get a oil change that day instead of my scheduled appointment on sat , and she hooked me up that day which was better she is so ahead in the things that she does , very very smart and knowledgeable , I hope that the Kia recognizes they have a unique person who is very honest and she represents herself to the customers and this makes us feel very comfortable . More

service fast and reliable....have used Kia service for the past 6 years...would recommend them to anyone looking for a great visit and fair dealings fast and reliable....have used Kia service for the past 6 years...would recommend them to anyone looking for a great visit and fair dealings More

Off The Charts The service department is awesome....car is nicer than when it was new... Did everything I asked for and it's perfect......These guys Rock It....Kevin The service department is awesome....car is nicer than when it was new... Did everything I asked for and it's perfect......These guys Rock It....Kevin More

Great Dealership We really like this Kia dealership as they are always extremely professional and courteous to us and the service is five star all the way. We really like this Kia dealership as they are always extremely professional and courteous to us and the service is five star all the way. More

I always have a great experience with Lou Fusz Kia service. They are always smiling and courteous. I never feel pressured to have work done that isnt needed. They take three time to explain the thin service. They are always smiling and courteous. I never feel pressured to have work done that isnt needed. They take three time to explain the things I don't understand and they go over what's needed before the work is done. More

I walked the showroom floor to find my next lease & no one came out to help me. Guess I'll go somewhere else. Thanks for assistance. one came out to help me. Guess I'll go somewhere else. Thanks for assistance. More

Electrical Problem Fixed electrical problem led me to purchase new 2020 Sorento....guess they did their job!!! Hope there are no new problems as I can't buying new cars Fixed electrical problem led me to purchase new 2020 Sorento....guess they did their job!!! Hope there are no new problems as I can't buying new cars... More