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2,591 Reviews of Lou Fusz Kia - Service Center
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June 19, 2025
Everyone was very helpful. I also appreciate the efficient communication when my part came in and setting up a follow up appointment quickly. I also appreciate the efficient communication when my part came in and setting up a follow up appointment quickly. More
by emevans31
Verified CustomerEmployees Worked With
Zack
June 19, 2025
My experience was awesome and convenient. Buying my leased Kia car was exciting. I have a quality car to own for my lifetime. Buying my leased Kia car was exciting. I have a quality car to own for my lifetime. More
by 69camssrs
June 17, 2025
After being rear ended at a red light, dealing with the other insurance company was a nightmare. The collision center handled all of it flawlessly. My vehicle was repaired to pre accident standards, they other insurance company was a nightmare. The collision center handled all of it flawlessly. My vehicle was repaired to pre accident standards, they detailed it beautifully, and the back and forth headaches over payment were handled for me. Would 100% recommend using them. More
by fauxsue
Employees Worked With
Maria, Tracy, Dave
June 17, 2025
I have been a customer since 2012 purchased 6 vehicles! Great sales team and outstanding customer service and vehicle maintenance team Great sales team and outstanding customer service and vehicle maintenance team More
by 23rosina
June 12, 2025
Overall, Lou Fusz is a good dealership, and they are typically pretty helpful. Sometimes, it feels like there is a lack of communication, especially between the advisors and techs. Employees are also co typically pretty helpful. Sometimes, it feels like there is a lack of communication, especially between the advisors and techs. Employees are also constantly on their personal phones and it isn’t super professional. More
by sophswarthout
Employees Worked With
Kevin Derleth
June 12, 2025
Even though they were shorthanded, everyone was pleasant and helpful, and did the best they could. I applaud them for that. and helpful, and did the best they could. I applaud them for that. More
by macpacone
Employees Worked With
I did not work with any of the above names. I was in the service dept.
June 12, 2025
Always a pleasure to have service performed here! Brad is over the top with the way the service department is managed. Mike the service advisor is awesome to work with. Brad is over the top with the way the service department is managed. Mike the service advisor is awesome to work with. More
by mgk1963
Employees Worked With
Service Department, Brad, Mike, and Kim
June 10, 2025
I put in an online service appointment through the Lou Fusz Kia website 4 days before coming into the shop, stating that I was coming in for a recall, oil change maintenance, and to look a couple pieces o Fusz Kia website 4 days before coming into the shop, stating that I was coming in for a recall, oil change maintenance, and to look a couple pieces of trim that needed to be glued back down. Even though the website appointment expressly stated that I was coming in for the recall (and had a specific button to alert the servicing team that it was for a recall), I was notified that they didn't have the parts and that I would have to come back at a later time to have them complete the recall repair. This is after the car had been in the shop for 3 hours that day. I used the systems provided by Lou Fusz Kia to make the team aware of what I was coming in (VIN locator on servicing website to notify owners if vehicle is under recall, scheduling button to state that I was coming in for recall) and it seems those details just weren't reviewed until after I had dropped off the car. I am disappointed by the teams' nonchalance when I asked if anyone had checked to see if any parts were needed to be ordered for the recall before I dropped off the car. But the team made sure they were able to complete the $400 maintenance package on the vehicle while it was in the shop... More
by dragonmets
Employees Worked With
Stephen Pfleege, Jeffrey Turner
