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Lou Fusz Kia - Service Center

St. Louis, MO

4.5
2,559 Reviews

2,559 Reviews of Lou Fusz Kia - Service Center

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September 02, 2023

All the service advisors are well informed and helpful. I generally work with Zach and the service manager, Andy. I have been dealing with Lou Fusz for years and the service department knows how particular More

by WJK555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Schaeperkoetter
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

September 01, 2023

Very clean, friendly customer service. They have a nice waiting are, offering fountain drinks. My cars salesmen, Corey Simms, was great to work with. And my financing officer was so hel More

by lauraann5508
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Laws
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Corey Simms, Andy in service department
Sep 05, 2023 -

Lou Fusz Kia responded

Thank you! We are happy to have you as our customer, and we hope to see you again! Please let us know how we can give you a five-star experience next time!

August 31, 2023

Ask for Zack Lentz, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. The best service More

by zoe.lentz02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
service department
Aug 31, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

August 29, 2023

I purchased a vehicle for my son on August 10th and less than 24 hours later the check engine light came on and the A/C was blowing out hot air. It took 2 weeks for it to be "fixed." Two days after picking More

by brandiwente
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Curtis Laws
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 31, 2023 -

Lou Fusz Kia responded

Thank you for bringing this issue to our attention, Brandi. We will be passing your message along to our management team. We are always working to give our customers the best experience possible, and we hope to resolve this issue and see you in our store again.

August 29, 2023

Great service experience at Lou Fusz Kia. Andy was super knowledgeable about each service and they got me in and out quickly. More

by FAI4885
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Johnston Jr
Aug 31, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

August 29, 2023

Zach was a great help, he was efficient and professional. Couldn’t recommend a better experience. More

by breece89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
Aug 31, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

August 28, 2023

Very good service, appreciated that they fixed the problem. They also proactively got me started on another recall issue (at no cost), which I appreciated. More

by shoeplinger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I do not recall his name, but he was in the service department (which is not listed here)
Aug 31, 2023 -

Lou Fusz Kia responded

We are delighted to hear that you had such a great experience with us! Thank you so much for sharing your kind words. We value your business and look forward to seeing you in the future!

August 26, 2023

Good place. ..location...and good service people. Hope it stays that way and like that they wash the car. More

by joycemateck11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept...
Aug 28, 2023 -

Lou Fusz Kia responded

We are delighted to learn about the excellent experience you had at our store. Our dedicated staff consistently strives to ensure customer satisfaction. We eagerly anticipate the opportunity to serve you once more!

August 25, 2023

Great service, especially the body shop. Always keep you updated on what is happening with your vehicle. More

by Kennethsawicki
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Pastor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Day
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Raymond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Sawicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 25, 2023 -

Lou Fusz Kia responded

Thank you for your kind words about our store. We are happy to have you as our customer, and we look forward to seeing you in our store again in the future!

August 25, 2023

I found everyone to be friendly, efficient, and timely. The facility was well maintained with a variety of beverages available. More

by DEEAKISER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doyle Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2023 -

Lou Fusz Kia responded

We want to express our appreciation for taking the time to share your store experience. We're thrilled to have been able to offer you a wonderful time. Looking forward to your next visit!

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