Lou Fusz Mazda

Scheduling was easy as usual. Shawn was very helpful. You guys didn't have a lot of loaner cars, so I had to come back the next day for repair. That was ok, but then, I was delayed all day, so I had t You guys didn't have a lot of loaner cars, so I had to come back the next day for repair. That was ok, but then, I was delayed all day, so I had to come back a third day. I guess it is a symptom of the times these days, just frustrating. It would have been nice to know that I would have to leave my car overnight earlier, but other than that, it was fine. More

Efficient, friendly, helpful, and professional. Prepared and accommodating. Offered rental car when service required 2 to 4 hours. Courtesy call to inform you of conditions of car. Prepared and accommodating. Offered rental car when service required 2 to 4 hours. Courtesy call to inform you of conditions of car. More

Excellent service and I appreciate the free car wash. It did take quite awhile for a simple oil change, but the waiting area is very comfortable. did take quite awhile for a simple oil change, but the waiting area is very comfortable. More

Service - maintenance Lou Fusz had good COVID-19 safety measures in place. They are always very helpful and friendly. The car runs like new after getting new struts and a Lou Fusz had good COVID-19 safety measures in place. They are always very helpful and friendly. The car runs like new after getting new struts and a new belt. More

Satnav system card problems Nicole was wonderful in testing my memory card and replacing it to be able to upgrade the satnav system. I had explained the problem and she took car Nicole was wonderful in testing my memory card and replacing it to be able to upgrade the satnav system. I had explained the problem and she took care of it, updated the map system, showed me a few tips in setting it and insisted on testing it before I left. Kudos to her for testing and helping me set it up. A total pleasure. More

Great service and amazing service department It is always a pleasant experience to bring the car for service. Communication is always clear, and they do answer any questions you may have. It is always a pleasant experience to bring the car for service. Communication is always clear, and they do answer any questions you may have. More

Excellent body shop. Professional, courteous, knowledgeable staff. Awesome repair and paint job. Kudos to Sam for patiently explaining process, keeping me informed, and always returning my calls. knowledgeable staff. Awesome repair and paint job. Kudos to Sam for patiently explaining process, keeping me informed, and always returning my calls. I was pleasantly surprised after picking up to find my interior spotless, looked like it just rolled off the show room floor! Nice touch. I will be a customer at Lou Fusz Mazda for life. More

When I picked up my vehicle after service, John asked the porter to bring up my vehicle and for the porter to be sure it had been washed. The porter brought up my vehicle, however, it had not been washed. I porter to bring up my vehicle and for the porter to be sure it had been washed. The porter brought up my vehicle, however, it had not been washed. I drove home using the interstate and heard a rattling sound while driving. I took the car through a car wash and while drying the car found the old windshield wiper blades sitting under the newly installed wiper blades; the source of the rattling sound. I called John to inform of the fact that the porter had not washed my car and to tell him about the wiper blades. John was very apologetic and said he would have the service manager call me the next day when she returned to work. I haven’t heard from her. More

I had this car transferred on order to this dealership because of their service department. I highly recommend them. Sales is just average but service is excellent. because of their service department. I highly recommend them. Sales is just average but service is excellent. More

Hoping the solution has been found Credit to the service department for being thorough, consulting with Mazda technical assistance, and for the second time on this issue (low-speed lagg Credit to the service department for being thorough, consulting with Mazda technical assistance, and for the second time on this issue (low-speed lagging throttle response) not charging me. The "solution" provided to me is to not press the brake pedal when I'm accelerating (pressing the accelerator). I will be careful to not do this and see if the low-speed hesitation/lagging disappears. The loaner car (CX-5, thank you) I was provided didn't hesitate when I pressed both pedals simultaneously starting up from a traffic light. Occurs to me now that a car with automatic transmission, to maximize acceleration in a drag race (not my usual practice) the driver would press the accelerator but hold the car with the brake, then release the brake and mash the accelerator to maximize the initial thrust. Would our Mazda 3, any other Mazda or any other auto-trans car hesitate? I would be so surprised if it did. So, questioning the assertion that pressing both pedals simultaneously on a Mazda or most cars will usually cause hesitation. Still, I will be careful to avoid dual pedal driving and let the dealer know what happens. More