Lou Fusz Mazda - Service Center

I had a loaner vehicle picked up on January 27th and had inadvertently left my garage door open in the vehicle. I never received a call that they had the garage door opener when they got the car back. I'm s inadvertently left my garage door open in the vehicle. I never received a call that they had the garage door opener when they got the car back. I'm sure they check the car out when it gets back to the department. I finally realized it at 5:30 that evening. I called and was transferred by the clerk to the service department. No answer, so I called back and she tried again, no answer. The third time she said she'd go check and call me back and that never happened either. So I hurried to get there, it was a 25 minute drive and they closed in less than a half hour. In that time I never got a call to reassure me they had my opener. When I got there, only 2 people were there and they were just hanging around talking, no one else around. Not sure why they wouldn't have had time to answer the phone or call me back, but no they hadn't done that! They reached to the back counter and grabbed my opener and handed it to me when I asked if they had it. I'd say they believed I was on my way, even though I was not sure they even had the opener. I am so tired of rude and inconsiderate people and these two were both rude and inconsiderate as I picked up the opener. It is too bad that Mazda believes in hiring these types of employees at this dealership. As you owe me another oil change I will be going to another Mazda dealer and hopefully they will be more considerate. I'm not very hopeful or sure that is a possibility for Mazda. Too bad because I don't mind the car and am comfortable in the car. Though my process in buying it and now this has been way below par. More

Jamel is very good, he is patient and professional. Totally I think it is a happy experience. We finished this transaction very quickly and the quota is reasonable. Totally I think it is a happy experience. We finished this transaction very quickly and the quota is reasonable. More

Service department was very friendly and easy to deal with my issue was fixed right the first time. Thanks Shawn degrasso. with my issue was fixed right the first time. Thanks Shawn degrasso. More

Completed repairs and cleaned truck up like new. Provided great customer service and care would recommend highly. Provided great customer service and care would recommend highly. More

This team was amazing and communicated effectively clear and give me updates every day. I appreciate there organization and communication to my issue that was under warranty. and give me updates every day. I appreciate there organization and communication to my issue that was under warranty. More

It is a pleasure having service there, Robin is very attentive and helpful. My issue wasn't serious but I still appreciate all that was done. attentive and helpful. My issue wasn't serious but I still appreciate all that was done. More

Shawn is an amazing service advisor! Thank you so much for keeping my car running smoothly Thank you so much for keeping my car running smoothly More

A Great dealership that offers good service from the purchasing process to the servicing of your vehicle. purchasing process to the servicing of your vehicle. More

Great customer service very friendly will recommend coming back they were the best. Will be seeing them soon coming back they were the best. Will be seeing them soon More

I always get the best experience when coming here. The staff is so helpful and I get a full description and video of when they service my car sent to me. The staff is so helpful and I get a full description and video of when they service my car sent to me. More