Lou Sobh Honda

Nice Experience I found used 2012 Honda Odyssey EX-L on this dealers website that was listed a day before on the Internet. The sales person who I contacted through th I found used 2012 Honda Odyssey EX-L on this dealers website that was listed a day before on the Internet. The sales person who I contacted through their website was very prompt in answering the questions, staff friendly and provided me all the necessary information including the pictures which was not posted on their site. I felt that based on the car pricing and its condition it would not last long. I discussed and negotiated with them for the best price and surprisingly got a better price. They agreed that they will do car service and vehicle safety inspection before handing over me the car. After few days later we went to the dealership to pick up the car and to hand over the Bank check. Everything was as it should be and the paperwork was handled promptly and quickly. When asked about the services/inspections what they did then they showed me what are all done to the vehicle. Thanks you so much to all in this entire process.I Would definitely recommend. More

I had a great experience with the dealer and with Chris Sobh Chris Sobh overdelivered with the sale of my Honda Passport, he was right on time, he showed me the car that I wanted and found the one with all the a Chris Sobh overdelivered with the sale of my Honda Passport, he was right on time, he showed me the car that I wanted and found the one with all the additions that we wanted including all the upgrades and also got us a very good price fair to them and to us. Thank you SO much for everything, I will definitely recommend you to new contacts More

Great experience Great service. Friendly staff that makes sure all of your issues are addressed and taken care of. Reasonable wait time for a Wednesday morning with no Great service. Friendly staff that makes sure all of your issues are addressed and taken care of. Reasonable wait time for a Wednesday morning with no scheduled appointment. Waiting room is comfortable and inviting and included snacks and beverages. More

Good Purchasing Experience I went to the dealer with the Costco Auto Purchasing program and the process was straightforward and time-saving. The price I got was good. I went to the dealer with the Costco Auto Purchasing program and the process was straightforward and time-saving. The price I got was good. More

Amazing Service Jimmy was so helpful and nice. The entire place is the most efficient, clean, awesome dealership I've ever seen. Knowledgeable and professional. Very Jimmy was so helpful and nice. The entire place is the most efficient, clean, awesome dealership I've ever seen. Knowledgeable and professional. Very fast service. I am also very impressed with the kid friendly area inside. They thought of everything. We will be coming back in the future to purchase our next Odyssey. Thanks for everything. More

Excellent Service I lease a Honda Accord and had my car in for routine service. Always very attentive and quick service. Always very friendly and very courteous. I lease a Honda Accord and had my car in for routine service. Always very attentive and quick service. Always very friendly and very courteous. More

Was great till it wasn’t! Purchase of a 2019 Honda Odyssey was great till it wasn’t. I will update my review with details as soon as I get closure with dealership on how they h Purchase of a 2019 Honda Odyssey was great till it wasn’t. I will update my review with details as soon as I get closure with dealership on how they handle my issues. On Tuesday June 11th my wife called me to go to Lou Sobh Honda with her to look at some vehicles she had previously viewed earlier in the day. We pulled in around 6pm and were greated by a very friendly salesmen Randy. We sat at the computer to see what was available. He quickly grabbed some vehicles for us to view. My wife had fallen in love with the 2019 Honda Odyssey Ex-L so clearly in the end this is what she was leaving with. We looked at a 2016 but there was no dvd system in this van which is a problem having two little one so they gave us a option to add one. Great option and we appreciated the effort. We began working on the numbers and it was almost over for me at this point. I had a trade in that according to Forsyth county tax office is worth $11500.00 my expectations were far less than that for trade in but they only offered $3500.00 a bit insulted I moved on to the deal. After the shock of all these number we had a deal around 9pm. My wife was so happy this was the nicest newest vehicle she had ever owned, and I was happy she was getting what she wanted for so long. Well the happiness didn’t last long!!! On the night of delivery we never went through the vehicle and learned how to use all these fun options it came with. We were promised a call back the following day to get our floor,mats and a full walkthrough. Well 3 days later nothing so we went back in with the van asking questions like how do we work the DVD player? Were are our mats headphones and remotes? We were then informed it was a aftermarket system and they would have to find these items. Wait what (Aftermarket) lightbulbs going off.....we bought a add on warranty to cover OEM electronics well that’s not good because the 3000 warranty we bought would not cover it. Also while at dealership they got us new mats and I made a comment about the low quality of the mats and questioned the quality for a 40k van and I was quickly corrected that this was not the high end van. Ok. So under further investigation the former owner purchased a $200 low end aftermarket DVD player and had it installed. I am currently trying to work with the management at Lou Sobh to rectify this situation, however I don’t have 100% confidence based on the changing stories and lack of taking responsibility. I was told to come in on Monday to speak with Mike Sobh well unfortunately he wasn’t working and I had the joy of speaking to a very arrogant young sales manager Jacob. And apparently I parked my car in the wrong spot because the parts employee said he would move my car with a fork lift hmmm. William Winters More

Mitsie Taylor We had a great experience of buying 2019 Honda Accord from Lou Sobh Honda and the credit goes to Mitsie Taylor. She gave me the best price and helped We had a great experience of buying 2019 Honda Accord from Lou Sobh Honda and the credit goes to Mitsie Taylor. She gave me the best price and helped me select the right car. She is also very knowledgeable about all the car features. She was very easy to work with and we highly recommend her. Thanks Mitsie!! More

Effortless This was the easiest auto purchase ever! I went through Peach State Credit Union buyers assistant program Told them what I wanted & they found it. The This was the easiest auto purchase ever! I went through Peach State Credit Union buyers assistant program Told them what I wanted & they found it. The deal worked. Thank you. More

Great service! Was able to get exceptional service within a reasonable time. They try to work with your schedule. They always offer monthly service coupons that can Was able to get exceptional service within a reasonable time. They try to work with your schedule. They always offer monthly service coupons that can help on much needed service. More