Lou Sobh Honda

Personal and timely service My advisor was Bonnie, and when I called for an appointment to have my windshield replaced within 2 days (I live 2 hours away) and had a small timelin My advisor was Bonnie, and when I called for an appointment to have my windshield replaced within 2 days (I live 2 hours away) and had a small timeline. She ordered it, and I had my appointment the next day! I was offered a "loaner" car, which I really appreciated, because I had errands to do while I was in the area. She kept me aware of timeline of the windshield replacement. She always called me by name when we interacted. I appreciate her efficiency in resolving my problem. I bought my CRV at this dealership and always come back to have it serviced because they are always accommodating. More

My wife and I were treated very well. It’s a pleasure dealing with Lou Sobh. Tala greeted us promptly, explained the service, and got us from the waiting room as soon as our repairs were c It’s a pleasure dealing with Lou Sobh. Tala greeted us promptly, explained the service, and got us from the waiting room as soon as our repairs were complete. More

Excellent service, thank you! Excellent service, Thank you! We were even offered a great deal for the first time oil change with a quite discounted fee. Will come back again. Excellent service, Thank you! We were even offered a great deal for the first time oil change with a quite discounted fee. Will come back again. More

Repair tailgate Took the car on time, fixed the problem and had the parts in stock which is a bonus.nice waiting area and helpful staff. Clean facility as well. Took the car on time, fixed the problem and had the parts in stock which is a bonus.nice waiting area and helpful staff. Clean facility as well. More

New battery Prompt and courteous service. My car would not start, and service came to my house to jump it. This enabled me to drive to the dealership for an unsch Prompt and courteous service. My car would not start, and service came to my house to jump it. This enabled me to drive to the dealership for an unscheduled battery. More

No hassle, friendly and professional. I had a great experience purchasing my 2018 Honda Accord. My salesperson was friendly, attentive, listened to my needs and there was no pressure. I had a great experience purchasing my 2018 Honda Accord. My salesperson was friendly, attentive, listened to my needs and there was no pressure. I was impressed with how my salesperson personally delivered my car to me and took the time to show me all the new features that came with my car and answered all of my questions. She even invited me to call her anytime if I had any questions regarding my new car. This was my third Honda purchase, each from a different dealer, and this was the best dealer experience I have had. More

Fantastic Service Thanks a lot Shannon for the fantastic service and explanation for what I need to get services. My 10 year old Accord feels very new. Thanks a lot Shannon for the fantastic service and explanation for what I need to get services. My 10 year old Accord feels very new. More

They saved my life!! I want to complement David Wikle, Heather Cullen, and the entire service department at Lou Sobh Honda for a tremendous job well done! They have a p I want to complement David Wikle, Heather Cullen, and the entire service department at Lou Sobh Honda for a tremendous job well done! They have a passion for excellence and are truly service-oriented, customer advocates. I have owned two Honda vehicles so far, and one of them I purchased from Lou Sobh Honda fairly recently. One of the reasons I had decided to purchase another Honda was because of the excellent service I had gotten in past years from Lou Sobh, but this recent incident put them on a level that far surpassed all other service departments. I was involved in an accident- My Honda was struck by another vehicle and I had the "repair" done by a local body shop (ABRA). A few months after the repair was completed, I took my car to Heather at Lou Sobh for a routine maintenance and alignment. She discovered a plethora of problems that were extremely dangerous and would definitely have resulted in me having a fatal accident if I had continued driving my vehicle in its state of disrepair. The other auto shop had put some after-market parts on my car that were not even designed to go on minivans, the brake line was not connected to one of the wheels, the front-end steering was about to fail and my wheel was about to fly off because the bolt had not been placed to hold it on the rod--a fatal accident waiting to happen. Chris Toomer, the service technician, was kind enough to put my car on the rack and show me the issues that needed to be addressed with detailed explanations. He has 15 years of experience servicing cars and his knowledge of auto mechanics really showed. I felt comfortable having my vehicle in his capable hands. Heather worked very hard filing an insurance supplement and getting the ball rolling for me to have these repairs done properly. It took a full week for her and the manager David, to complete the process, which involved having multiple conversations with the insurance claims rep (who was NOT on my side), and pulling records from the other body shop that had done the initial "repair", in order to get me back into a safe vehicle in working order. Heather was kind enough to give me a Honda Courtesy car during this entire process. They made the whole process seamless; Furthermore, I did not have to miss any work, as Heather picked up my car from my office early in the morning before starting her workday! Again, I am greatly appreciative to Heather, David, and everyone who played a role in my vehicle repair, and dealings with an extremely difficult insurance claims rep. It is comforting to know that there are still a few people in the world like her and the great folks at Lou Sobh, who are honest and care about their customers, and about doing the right thing for them. I have always been pleased with the customer service at Lou Sobh Honda, but this recent issue with my car and the way Heather, David and the staff under his great management handled my repair, from the initial diagnostics to fruition, more than exceeded my expectations! The honesty, integrity and true customer service that the Lou Sobh service department exemplifies is the main reason that I will continue to buy Hondas from Lou Sobh in the future. More

Very thorough Dave Ayer has an in depth knowledge of technical aspects of car and was able to bring us up to speed on the car's capabilities quickly. Very pleasant Dave Ayer has an in depth knowledge of technical aspects of car and was able to bring us up to speed on the car's capabilities quickly. Very pleasant experience. More

Purchasing Experience at Honda Well I didi a good review of several vehicles from different brands and models, later after several review we decided that the new car will be a Pilot Well I didi a good review of several vehicles from different brands and models, later after several review we decided that the new car will be a Pilot 17 AWD, then the next step was looking for the best price-performance under dealer offering More