Lou Sobh Honda - Service Center

Excellent Experience. Service Advisor was Aquila Ukama. Very personable and demonstrated true concern for my issue. My issue was resolved expeditiously.. Service Advisor was Aquila Ukama. Very personable and demonstrated true concern for my issue. My issue was resolved expeditiously.. More

Heather is always amazing! She’s the best! Appreciate her knowledge and expertise. She keeps our cars in tip top shape. She’s the best! Appreciate her knowledge and expertise. She keeps our cars in tip top shape. More

I am pleased with the 2025 Honda CR-V Hybrid Sport we selected and working with the salesman, Steve Rossi. selected and working with the salesman, Steve Rossi. More

Heather and Lou Sobh are the best. I do not live close to Lou Sobh, I live in Sandy Springs....but it is worth it to drive there to have Heather and the experts at Lou Sobh handle my c I do not live close to Lou Sobh, I live in Sandy Springs....but it is worth it to drive there to have Heather and the experts at Lou Sobh handle my car. Everyone there is the best.....I want to single out Mirtha as well. She always handles all my issues and treats me like a VIP....just like Heather does. I have been coming to see Heather for about 14 years. More

I made an appointment over the phone to get a recall repair done. I had someone follow me to the dealership, so I didn't have to sit and wait. Our customer service person spent several minutes enterin repair done. I had someone follow me to the dealership, so I didn't have to sit and wait. Our customer service person spent several minutes entering our data into the computer, and then told us that they don't have the parts for the repair. We were told that they never know when they will have parts, and that we just have to call the morning of to see if they have parts. This is a potentially serious safety issue with the car. It is unsettling to know that we will have to wait for the who knows how long to get the repair done. It is on us to continually call back until we find a day that works and the parts are available. And I was disappointed that I wasn't told this when I made the appointment. It wasted an hour of my time and my rides time to bring the car in when they allowed the appointment to be scheduled. Customer service needs more training on this, and there needs to be a better system than just having the customer call and call until the parts are in. I will be trying a different Honda dealer to see if we can find better customer service. More

Courteous and professional staff and service details. Vehicle was completed in a timely manner. Thanks Vehicle was completed in a timely manner. Thanks More

Very much satisfied with the professional staff & excellent service. Vehicle was handed over me within the time frame.Anthony the service advisor was helpful and explained all details.Keep it up excellent service. Vehicle was handed over me within the time frame.Anthony the service advisor was helpful and explained all details.Keep it up More

Great service Service representative, Adam, was great. Adam’s’ attention to the request of the customer was excellent Adam’s’ attention to the request of the customer was excellent More