Lou Sobh Honda - Service Center

I made an appointment over the phone to get a recall repair done. I had someone follow me to the dealership, so I didn't have to sit and wait. Our customer service person spent several minutes enterin repair done. I had someone follow me to the dealership, so I didn't have to sit and wait. Our customer service person spent several minutes entering our data into the computer, and then told us that they don't have the parts for the repair. We were told that they never know when they will have parts, and that we just have to call the morning of to see if they have parts. This is a potentially serious safety issue with the car. It is unsettling to know that we will have to wait for the who knows how long to get the repair done. It is on us to continually call back until we find a day that works and the parts are available. And I was disappointed that I wasn't told this when I made the appointment. It wasted an hour of my time and my rides time to bring the car in when they allowed the appointment to be scheduled. Customer service needs more training on this, and there needs to be a better system than just having the customer call and call until the parts are in. I will be trying a different Honda dealer to see if we can find better customer service. More

Very much satisfied with the professional staff & excellent service. Vehicle was handed over me within the time frame.Anthony the service advisor was helpful and explained all details.Keep it up excellent service. Vehicle was handed over me within the time frame.Anthony the service advisor was helpful and explained all details.Keep it up More

Service has always been of the highest quality. Heather is a joy to work with. Heather is a joy to work with. More

Courteous and professional staff and service details. Vehicle was completed in a timely manner. Thanks Vehicle was completed in a timely manner. Thanks More

Professional service was provided. kept informed. Wait area was clean and had water and popcorn. kept informed. Wait area was clean and had water and popcorn. More

Service is good and no need to schedule. It’s a walk-in and they are flexible. It’s a walk-in and they are flexible. More

Great service Service representative, Adam, was great. Adam’s’ attention to the request of the customer was excellent Adam’s’ attention to the request of the customer was excellent More

The dealership provides excellent service in a quick amount of time, they’ve fixed my Honda civic without flaws. amount of time, they’ve fixed my Honda civic without flaws. More

Very helpful and made sure that I knew every thing that was going on with my car. was going on with my car. More