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4,250 Reviews of Lou Sobh Honda - Service Center
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May 02, 2024
The usual courteous fast service. Prices rising faster than general inflation. Appreciate express oil service. Prices rising faster than general inflation. Appreciate express oil service. More
by COHN6292
Verified Customer
May 02, 2024
Came in to get an “oil change”. Right when I check in they tell me I need a timing belt and an alignment and other items. It was on the “recommendation” list. I proceeded to say tha Right when I check in they tell me I need a timing belt and an alignment and other items. It was on the “recommendation” list. I proceeded to say that’s weird because I had that done here not too long ago and I also had the alignment done there as well right after buying my tires from Costco. She looked it up and said yes you’re right. Crazy that they are not aware of my records unless I tell them. They proceeded to tell me I needed both cabinets and air filters change all 3 wipers replaced and a break system flush, transmission fluid flush. I agreed to those items and I was there a total of 1 hour and 13 minutes according to Life360. They had the same man do all the work according to the bill. They charged me a ridiculous amount of 366.85 for labor alone. I was so shocked by this salary I looked up the average salary for Honda mechanics on Zip Recruiter and it’s listed as 24.21 an hour. I get the dealership needs to make money but that is crazy ridiculous . Parts were only 296.94 (you know dang well that’s overpriced to make money there as well) That is completely shameful!! I will not be returning to that dealership again. They are more interested in up charging you service then what your car actually needs. This has happened before there and I should have known better to return. I have downloaded a records tracker app so I’m not blindsided by this type of nonsense. While I was waiting I overheard a “salesman” in maintenance tell a older lady she needed new tires and she said that’s odd because I just took my car to Costco for a tire rotation and they said my tires look great. He proceeded to say well they can go a little further. He said to her you will need a new battery as she agreed to it and he walked away she said well that’s a lot better than the 2,000.00 they charged me last time I was here. 😳 More
by Viallrayfamily
Employees Worked With
May 01, 2024
Lou Sobh Honda is my go to center for servicing my car and SUV. The staff is great and service is exceptional. They keep you updated on the service steps on a timely basis. Would definitely recommend them and SUV. The staff is great and service is exceptional. They keep you updated on the service steps on a timely basis. Would definitely recommend them for any Honda servicing needs. More
by Crvguy2018
Employees Worked With
May 01, 2024
We were traveling through the area and our car broke down. The service dept went well above and beyond to make sure we got back on the road safely and as soon as possible. down. The service dept went well above and beyond to make sure we got back on the road safely and as soon as possible. More
by jcdoll
Employees Worked With
Anthony, and our mechanic Herb
May 01, 2024
Quick response, friendly, and they take reasonable time with the Express oil change. You also don't need to make an appointment which helps to get it done when we have sometime with the Express oil change. You also don't need to make an appointment which helps to get it done when we have sometime More
by ANUPGEO
Employees Worked With
Jake (Service Dept)
May 01, 2024
Adam was friendly and great to work. I do wish the service department would provide loaners on newer vehicles as many others do I do wish the service department would provide loaners on newer vehicles as many others do More
by thegabrowns
Employees Worked With
April 30, 2024
My overall experience at LoU Sohb Honda is excellent. They are always kind and welcoming. I’m able to go in and receive complimentary oil changes and maintenance for my vehicle based off a promotion offe They are always kind and welcoming. I’m able to go in and receive complimentary oil changes and maintenance for my vehicle based off a promotion offered with my vehicle. Everyone is always pleasant, especially Jake who has assisted me the past two trips I have made out to Cumming for my servicing. More
by alayiashelton
April 30, 2024
Great service received. Thank you. Thank you. We appreciate your support and the customer relationship Thank you. Thank you. We appreciate your support and the customer relationship More
by shiva.katep
Employees Worked With
April 30, 2024
Talin Dis really good taking care of me He was really nice welcoming person I strongly recommend Lou Sobh Honda for everyone great customer service period nice welcoming person I strongly recommend Lou Sobh Honda for everyone great customer service period More
by hisham.abotaleb
Employees Worked With
Talin Coester
