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Loyalty Chevrolet Cadillac

Williamsburg, VA

4.9
428 Reviews
Call Dealership (757) 354-3999
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543 2nd Street

Williamsburg, VA

23185

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428 Reviews of Loyalty Chevrolet Cadillac

September 15, 2025

What an amazing dealership and Jake Hoffman was an exceptional sales rep who guided us through the process from ordering our vehicle to delivering it to our front door. Truly grateful to be part of th More

by aguirgues
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jake Hoffman
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Sep 16, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for taking the time to leave us this positive review! We are so appreciative of the opportunity to work with you, and we are glad that Jake provided you with 5-star service. Our guest's satisfaction is our utmost priority. On behalf of the entire team- congratulations on your new vehicle!

September 14, 2025

The dealership wouldn’t even take or return our calls. Even though we did have issues and recallls. Kaitlyn and the team at Loyalty Cadillac took our call and squeezed us in to their already overwhelmed More

by Mbraxton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Ussery
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Sep 16, 2025 -

Loyalty Chevrolet Cadillac responded

We are so glad that Kaitlyn took great care of you and your automotive needs. It is our pleasure to assist you in any way possible. Please do not hesitate to give us a call if you ever have any further questions or concerns.

September 14, 2025

Trey Kight was very helpful and the service experience was top shelf. From buying the car to service over the last couple years everything has been outstanding, More

by Mczag81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey
Print
Sep 16, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for your 5-star rating! Providing top-notch service is so important to us, and we are glad that Trey's efforts met your satisfaction during your recent visit. It is our pleasure to serve you and your automotive needs in any way possible. Wishing you the safest of travels until we meet again!

September 13, 2025

Adrien was friendly throughout my experience. He gave me helpful information and guided me during my test drive and getting to know my vehicle. He was always so respectful. More

by trikings
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Adrien Trumpler
Print
Sep 16, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for sharing the positive experience you had with Adrien! We are so glad that he was both helpful and informative. Our guest's satisfaction is our utmost priority. We warmly congratulate you on your new vehicle- on behalf of the entire team!

September 12, 2025

Customer Service is excellent! If you use a credit card you pay 3% fee. That’s expensive if your bill is $500. Finally, you pay premium and they don’t even wash your vehicle. More

by harlambakisc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitlyn Usssery
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September 11, 2025

Katlyn Ussery provided excellent customer service and was very knowledgeable and polite. All service advisors were great to work with. More

by vabillmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katelyn Ussery
Print
Sep 12, 2025 -

Loyalty Chevrolet Cadillac responded

Thank you for taking time to leave us this review! Kaitlyn will be honored by your feedback and our team looks forward to the chance to provide you with excellent service anytime.

September 11, 2025

It was an excellent experience as usual working with Niki Harmon. SHE IS Very Professional and always willing. to help and have the clients in mind. More

by HELLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Spence
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Sep 12, 2025 -

Loyalty Chevrolet Cadillac responded

We appreciate your returned business and your perfect rating! Nikki will surely be happy to welcome you back and continue to go above and beyond to make your experiences with us exceptional. Feel free to reach out to us any time we can be of service to you!

September 11, 2025

I have been using this dealership for over 15 years. And Mallory Bishop has always taken care of my vehicles. She and the whole team do an excellent job. More

by tbray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mallory Bishop
Print
Sep 12, 2025 -

Loyalty Chevrolet Cadillac responded

It is an honor to have been able to serve you for 15 years! Mallory and our team will continue to find ways to provide you with the best service possible for many more years to come. You have our immense gratitude for your trust and for leaving us such a wonderful review!

September 11, 2025

Trey provided excellent customer Service. He was courteous, holding doors, and he patiently explained the service recommendations. More

by judiwwms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Kight
Print
Sep 12, 2025 -

Loyalty Chevrolet Cadillac responded

Our customers deserve 5 star service, so we are glad to hear Trey treated you as you deserved. Please know any of your visits with us, you will be met with the same courteous and attentive service for you and your vehicle! We thank you for leaving us your perfect rating.

September 10, 2025

Trey Knight is very helpful and gets done everything I request for my car. I bought a new 2024 equinox last year and have been nothing but completely satisfied with my experience with loyalty Chevrolet. T More

by Shaferc2015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laine Wrann
Print
Sep 12, 2025 -

Loyalty Chevrolet Cadillac responded

We are honored to have your confidence in our dealership! Our entire team works together to make sure every aspect of our services are exceptional. We intend on maintaining your satisfaction for years to come so please reach out whenever you are in need of our assistance!

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