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Lugoff Chevrolet Buick GMC - Service Center

Lugoff, SC

4.2
540 Reviews

540 Reviews of Lugoff Chevrolet Buick GMC - Service Center

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June 17, 2023

Service department provided poor customer service. No updates on vehicle provided. Every update I received is because I called requesting an update. I never received a call from my advisor. More

by JERICHACOUTHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam
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Jun 21, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Trevor Reames, tdreames@gmail.com

Helpful
June 16, 2023

Had an appointment and went in for a tire rotation. It took about an hour and a half to get it done. The tire pressure was not checked or a multi point inspection so things are off. I received a flat t More

by Jessegomez1017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea
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Jun 21, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Jesse, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Trevor Reames, tdreames@gmail.com

Helpful
June 14, 2023

Just all around good people they make you feel like family and treat you with respect More

by WILLIAMVINHOUT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

Lugoff Chevrolet Buick GMC responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, William, for choosing Lugoff Chevrolet Buick GMC! Trevor Reames, tdreames@gmail.com

Helpful
June 14, 2023

They helped us while we were on a road trip in our 1937 Chevrolet Masterdeluxe. More

by sirandolph53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2023 -

Lugoff Chevrolet Buick GMC responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Trevor Reames, tdreames@gmail.com

Helpful
June 14, 2023

Very easy going. Quick turnaround. Easy set up It was a quick process and went smoothly More

by Jpbradley122898
Recommend Dealer
Yes
Employees Worked With
Savannah
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Jun 15, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for choosing Lugoff Chevrolet Buick GMC. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Trevor Reames, tdreames@gmail.com

Helpful
June 14, 2023

Prompt friendly service. They were also helped me to connect my phone with the vehicle. Thank you.. More

by brooksaltha3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not get the names of the folks that helped.. A young man greater me and he helped with the phone pairing.Young lady helped me with chrckvout.. both were friendly and helpful.
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Jun 15, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Brook, and we are thrilled that you found your experience with us here at Lugoff Chevrolet Buick GMC to be a positive one. Please don't hesitate to reach out if you need anything else. Trevor Reames, tdreames@gmail.com

Helpful
June 11, 2023

Explained for weeks the issues I’ve had with your service department and I’m still getting harassed weeks later with surveys. More

by scauthen32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No idea, a lady at service desk
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Jun 15, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Trevor Reames, tdreames@gmail.com

Helpful
June 11, 2023

Very nice, friendly service personal ,interested in helping to solve your service needs as confidently as possible More

by KAT7DON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2023 -

Lugoff Chevrolet Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lugoff Chevrolet Buick GMC, we look forward to having you as a valued customer for many years to come! Trevor Reames, tdreames@gmail.com

Helpful
June 08, 2023

I was very satisfied with the service I received. I was happy that they were able to get my car repaired that afternoon and I was able to get on my way. More

by mahodel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2023 -

Lugoff Chevrolet Buick GMC responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lugoff Chevrolet Buick GMC, we look forward to having you as a valued customer for many years to come! Trevor Reames, tdreames@gmail.com

Helpful
June 02, 2023

Service was good, wait time wasn't bad, also customer service was great and answered all my questions More

by jascott0713
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Eichman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2023 -

Lugoff Chevrolet Buick GMC responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Trevor Reames, tdreames@gmail.com

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