Lundgren Honda of Auburn

Excellent service department compare to Balisle Honda in Springfield, Mass. Lundgren honda has an excellent waiting policy for their customers compared to Balisle Honda.I would recommend this dealership and Springfield, Mass. Lundgren honda has an excellent waiting policy for their customers compared to Balisle Honda.I would recommend this dealership and salepeople to anyone I know. I am very happy with my second Honda Accord. More

Jonathan greeted us at the door as he was going outside and we were coming in. He stopped whatever he was planning to do and asked if he could help us. He was very enthusiatic about his job, told us he was and we were coming in. He stopped whatever he was planning to do and asked if he could help us. He was very enthusiatic about his job, told us he was new, and would help us to the best of his ability and that if he didn't know something he had plenty of knowlegable people in the dealership who will be more than willing to help him and us. My husband and I felt very comfortable dealing with Jonathan and he occasionally called over Justin who had more experience and together they answered all our questions. We were introduced to the sales manager and I liked him immediately. There were no hard sell tactics, just a very friendly, enthusiatic young man who you could tell absolutely loved his job. His job is certainly a lot tougher with our present economy and I've been talking to people about how nice everyone is at the Lundgren-Honda dealership and how much I like my car, but everyone is watching their pennies and a lot of folks can't afford a newer vehicle. I would not hesitate to buy another vehicle from this dealership. i feel like part of their family. More

Jonathan was great, from the beginning. Very available, no pressure, very knowledgable and friendly. Great price. I also really liked dealing with the person who handled the final financial transaction - no pressure, very knowledgable and friendly. Great price. I also really liked dealing with the person who handled the final financial transaction - I'm sorry I don't recall his name. Very businesslike, professional, again information with no pressure. I would absolutely recommend this dealership and salesperson to a friend, and I would not hesitate to shop here again. More

Lundgren Honda in Auburn, MA is amazing. Our salesman (Jonathan Mason) was polite, attentive, knowledgeable and cared about us from our arrival, through our purchase and our revisit. The dealership is c (Jonathan Mason) was polite, attentive, knowledgeable and cared about us from our arrival, through our purchase and our revisit. The dealership is clean, a wonderful waiting room with complimentary snacks and beverages, plus a business area and a great children's play area. We enjoyed the low pressure sales and have never had sales and or financial representatives work so hard to make our deal work within our set means. Jonathan never pressured us, tried to move us into a different vehicle, nor did he play any dealership games. From the very first conversation about price, down payment and monthly payment Lundgren Honda was unwavering in accomplishing my goal to the best of their ability. More

I have bought 4 new vehicles from Lundgren Honda since 1998 2 accords, 1 van, 1 CRV. and all have been serviced at Lundgren. I have NEVER had a problem with service. All employees have treated me courtio 1998 2 accords, 1 van, 1 CRV. and all have been serviced at Lundgren. I have NEVER had a problem with service. All employees have treated me courtiously and professionally. Also, nearly every time, I have just popped in during the day and have had service done in a timely manner, including when I require more than just an oil changes. I once got there later in the afternoon and they did not have a part I needed (bent rim from pothole) so they gave me a loaner Van with no problems. They have a very clean service area with free coffee, tea, breakfast items, juices for the kids. They have 3 different areas, a kid room with toys (great when my kids were toddlers, toys were clean), leather chair quiet room (with 2 computers w/web), and Flat panel tv lounge. Purchasing the 4 new vehicles was smooth and I have always been treated nicely and have found their "no haggle" price to be competative. I was happy to discover this dealership and would model it if I were to open a dealership of my own. I am only bothering to write this because I read some of the low rated reviews and I could not believe them. I have not experienced anything close. I hope this helps. More

Only downside to this dealer is their lack fo Only downside to this dealer is their lack fo negotiating. They do not have the lowest prices if you shop around & really promote their one-price f Only downside to this dealer is their lack fo negotiating. They do not have the lowest prices if you shop around & really promote their one-price for all mentality. It wasn't low at all and as a result I bought elsewhere. Customer service was great & would not have thought twice about buying here if teh price was even remotely close to others. Overall a great experience, just not what I was willing to pay in the long-run. More

This was the first Honda dealership I visited when I went to look for a new car. I wasn't sure when they told me they had no haggle pricing that they were offering a good deal. I was looking at the Fit, wh to look for a new car. I wasn't sure when they told me they had no haggle pricing that they were offering a good deal. I was looking at the Fit, which was on backorder there and had a bit of a waiting list. They were only offering 50 dollars off MSRP. They also offered a base extended warranty and some other dealer incentive options. They were very understanding when I told them I was just looking, and I did not feel pressured to buy right there at all. When I went down the street to another honda dealership, they insisted they couldnt go below MSRP on the car I was looking for, even after I argued with them for almost an hour! And their dealer incentives were not nearly as good. The only problem at had with lundgren was that they did not have a great selection. Everything else was just what car buying should be. More

We really want to answer "yes" to the recommendation question above and, honestly, we still hope the people at Lundgren will eventually change our minds. Lundgren was first on our list of Honda dealers question above and, honestly, we still hope the people at Lundgren will eventually change our minds. Lundgren was first on our list of Honda dealers based on a used car purchase several years ago (good price, nice treatment), their prices, their generous return policy, and their no haggle pricing policy. During our recent experience with Lundgren we found it next to impossible to communicate with the sales staff except when actually present at the dealership. Our sales person did not respond to email inquiries about a car we test drove, and when we phoned about the availability of that car we were told by another sales staffer that it was sold, then that it wasn't, then by the time we reached the dealership an hour later the car actually was sold. It could have been bad timing, but we strongly feel that if our sales person had responded in anything like a timely manner to our post-test drive questions (the car needed some repairs), we would have bought the car we wanted. Auto sales people can often be pests with follow up calls, but Lundgren's staff errs in the opposite direction---something we find amazing. More

I bought my 2007 Accord from Lundgren. When it needed I bought my 2007 Accord from Lundgren. When it needed its first repair in June 2007, I contacted the service center for an appointment. Looking at t I bought my 2007 Accord from Lundgren. When it needed its first repair in June 2007, I contacted the service center for an appointment. Looking at their website today, they appear to have expanded their hours, which is excellent, but at the time, they (the service center, as distinct from sales and oil changes) were open Monday-Friday until 5:00 and closed Saturdays. This seemed an inconvenient and impractical customer service model in a day and age when many husbands and wives both work Mon-Fri till 5, followed by a long commute, and in a bad economy when many employers don't look kindly on employees taking days off from work for every minor car issue. The Lundgren employees I spoke with just had a general "can't get there from here" mindset. There was no offer of loaner cars. The only suggestion was that I had to get the car there before 5:00. It turned out to be a more serious problem than it had appeared (what appeared to be a large scratch--parking garage pillar damage--apparently had something bent underneath and necessitated a new door and a hefty payment to another garage). In any event, the Lundgren employees' approach was unhelpful. A more serious issue arose when I took the car Sat., Oct. 4, 2008 to a local garage for state inspection. It failed due to not having a front license plate. The inspection guy said this is a regulation most of the general public has never heard of. Indeed, the RMV site acknowledges "many people" are unaware. However, you would think a dealer that does inspections would be. My old car had front and back license plates. I traded it in to Lundgren and they put the plates on the new car. The new car has a sloped front and no bracket. I thought some car styles were just like that. When I called Lundgren Oct. 4 to ask what they did with such "unused" license plates, the receptionist (who was nice) said they sent them back to the RMV. The manager then said they could not possibly have made a mistake. He asked condescendingly, in a tone as though speaking to a child, whether I had been in an accident recently. The answer is no, though I think if I had, I would have been aware of it and thought of that before calling(and not called!). The garage guy said there was no evidence there had ever been a bracket or plate holder there--no marks or screw holes. Lundgren just suggested I order a duplicate plate on-line, but that is one service RMV doesn't allow on-line and RMV is closed in my area on Saturdays. I will have to drive nervously many miles during the work week with a rejection sticker before I get this straightened out alone. I was amazed to read here of Lundgren going out of their way to deliver cars to New York and so forth! No one offered the slightest customer service to me, even for what was apparently their mistake (neglecting to put the front license plate on). When I bought, they said Call us anytime in the middle of the night, etc if you have a problem, but I have no trust in this--I would call AAA. In short, their non-service results in inconvenience for customers, embarassment, missed work time, and much stress. Sorry to see it. More

I have purchased several Honda's over the years, but this buying experience was by far the best. I had a great price on the new CR-V two minutes from when I walked in to the dealership. They let me test dr buying experience was by far the best. I had a great price on the new CR-V two minutes from when I walked in to the dealership. They let me test drive a couple of different cars, borrow one overnight to make sure I was comfortable...in fact they made me feel comfortable the whole time I was there. I will get my next Honda there too. And I loved not having to negociate. Nice people, really. Unusual for a car dealership. More