Luther Bloomington Hyundai

I am a 60 year-old female. I purchased a Tuscon from Luther Bloomington Hyundai on a Thursday in August 2024. Josh Thomes was the salesperson and Luke Burfield was the finance I purchased a Tuscon from Luther Bloomington Hyundai on a Thursday in August 2024. Josh Thomes was the salesperson and Luke Burfield was the finance rep. Purchase went as expected - Josh was kind and Luke was the typical slick finance guy who made a big deal about getting me all the service agreements I wanted and still coming in under my dollar limit by $15. We signed the paperwork and I returned the following Monday morning to pick up my vehicle. The pick-up was uneventful. Later that same day, Luke called me, said there was an error on the paperwork, that I needed to come back with a check for $500 and sign a revised purchase agreement. I said I wasn't going to do that because that would take the price over my dollar limit. He said the only option was for me to pay it OR have some part of my service agreement removed. Either way, I would need to come in and sign a new purchase agreement immediately. Now, in hindsight, I should have refused and gone on my way. After all, I had my vehicle and a signed purchase agreement. Luke, however, was not offering an out - either I pay the $500 or he would have to revise the paperwork to remove the tire service portion and if I hadn't signed the revised agreement, it would appear the sale wasn't final. I didn't know what the repercussions would be if I didn't, so I drove back to the dealership. After making it clear that I felt taken advantage of and was unhappy, I had them remove the service for the tires and I left. Coincidentally, on my way home, I received a call from Alex Irlin, the General Manager, to ask about my purchase experience. I explained what happened. He understood, said he'd look into it and would get back to me. He never called back, even after I left him two additional voicemails. I also tried Josh, who until this point had been very responsive but now didn't return my calls. I took advantage of the multiple text and email requests asking for reviews to state my disappointment and still no response. I believe Luke and everyone at Luther Bloomington Hyundai missed a very simple opportunity and got away with taking advantage of a female buyer. What is $500 to a large car dealership? They could have easily eaten that amount, allowed me to keep my tire service package and I would have gone away happy and with the intent of being a repeat customer. Instead, months later, I still feel like 3 male employees of this dealership aren't a bit concerned about poor treatment of female buyers. I truly don't believe they would have handled this the same if I was a man. Ladies, be careful if you intend to purchase a vehicle at Luther Bloomington Hyundai. I will continue to share this experience at every opportunity. More

Will not be purchasing or working with any Luther dealerships in the future. From finance department to sales to actual delivery of the vehicle i could not have had a worse experience. dealerships in the future. From finance department to sales to actual delivery of the vehicle i could not have had a worse experience. More

Great team and overall service. No high pressure tactics and a knowledgeable team. Highly recommend stopping by! Andrew D., who was only 3 weeks in the job helped us and was amazing No high pressure tactics and a knowledgeable team. Highly recommend stopping by! Andrew D., who was only 3 weeks in the job helped us and was amazing. Speaks highly of how they train in new staff and overall hiring decsions! More

Have purchased several vehicles from this dealership. Tracy was great to work with and was very knowledgeable about everything. Tracy was great to work with and was very knowledgeable about everything. More

Nate is a fantastic and, most importantly, honest salesman. He was so easy to work with and even told me about an issue with the car I was buying a couple hours before I was scheduled to purchase it. salesman. He was so easy to work with and even told me about an issue with the car I was buying a couple hours before I was scheduled to purchase it. He arranged and alternate vehicle for me in case they weren’t able to fix the issue. However, they were and everything went without a hitch. Nate is definitely not the stereotypical “car salesman.” I’d recommend him to any friends and family. More

We had a very pleasant experience working with Carrie and Luis. We were in and out the door in less 2 hours. Luis. We were in and out the door in less 2 hours. More

I just had - no, enjoyed - one of the best car buying experiences ever. I helped my son purchase his first real car at Luther Bloomington Hyundai. The process was so simple. No pressure. No stress. Just experiences ever. I helped my son purchase his first real car at Luther Bloomington Hyundai. The process was so simple. No pressure. No stress. Just plain simple and effortless. Our salesman - AK - was absolutely fantastic. Pleasant. Kind. Considerate. Always smiling. Just an absolute joy to work with. Highly recommend you ask for him. We had done considerable research and knew the vehicle we wanted to see. A certified 2024 Sonata. Mentioned the stock number. AK got the car, even had it washed. We test drove it. Happy, we wanted to talk an out the door price. Numbers (prices + fees) clearly shown on a computer screen (no silly 4 square or paper magic). I did most of the talking, and AK listened. Spoke with his manager a couple times as we went back and forth but in about 15 minutes we had a deal. Really? This is how buying a car SHOULD BE! Louis the finance manager was awesome as well. Ran into a slight issue as we were paying cash, but he helped us make it work. Explained other extras, but no pressure. Deal done, they detailed the car and we were on our way. About 2 hours start to finish. Wow. Can't thank them enough. Highly recommend this dealership. Had so many horror stories in the past, but this was masterclass. Car buying 2025: right here in MN. More

Andy was awesome and so helpful for us as we just purchased a new to us car. He answered all our questions and was kind and professional. We would love to work with him again! purchased a new to us car. He answered all our questions and was kind and professional. We would love to work with him again! More

Tracy did a great job communicating with us about the vehicle that we were interested in. On the day of our purchase, he answered all of our questions and guided us thought the important details of the l vehicle that we were interested in. On the day of our purchase, he answered all of our questions and guided us thought the important details of the loan. I highly recommend working with Tracy. More