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Luther Brookdale Chevrolet Buick GMC - Service Center

Brooklyn Center, MN

4.5
725 Reviews
Call Service Center (612) 326-3850

725 Reviews of Luther Brookdale Chevrolet Buick GMC - Service Center

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August 23, 2023

Drew was polite, courteous and respectful! Prompt service and all questions answered in a professional manner. Thank you! More

by LYNETTE.FELEGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Dorenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Prekker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for taking the time to write such great feedback. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Drew was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 22, 2023

Set an appointment for an oil change. Showed up 10 minutes early and was told it would be One and a half to two hours wait. This was at 9 am. Why schedule if you can't accommodate? More

by Cathy
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Aug 24, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Cathy, your experience with us does not reflect our standards of customer service. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 22, 2023

Positive attitude for all service visits. Managr attention and diligence on problem other dealers dodged. More

by stevenenglund
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
Report | Print
Aug 24, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 22, 2023

Phillips was helpful and he made sure that everything was great he should be the employee of the month thank you again Roytanya Davis More

by roytanya123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Rosas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tiffani Jorgenson, Terrence Ruffin
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Aug 24, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for reaching out to us and letting us know about your recent visit, Roytanya. We appreciate everything Phillips does for Luther Brookdale Chevrolet and our customers. Hope to see you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 21, 2023

Good customer service. Quick to respond with updates on my vehicle. Accommodated me with a rental to fit my needs. More

by MATTBRIJOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Casie Tulenchik
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Aug 23, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the glowing review! I take pride in our customer service and do whatever I can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 21, 2023

The people there are friendly and takes the time to know the service that's needed More

by lynncotton3811
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DaShaun Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate the kind words. I look forward to seeing you again in the future! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 21, 2023

Service is always phenomenal! I don’t live close to Brookedale Chevrolet, but everyone is always so nice and appear to go out of their way to provide great service! More

by mlstephens68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Dorenbush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Prekker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 23, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 21, 2023

I have Been using this location for almost 10 years now. They do a good job. More

by gblindauer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Aug 23, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 20, 2023

Good service I came in with no appointment but Zach took care of me with no hesitation he did a great job More

by LARRY.ANGELES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach
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Aug 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I appreciate your review and I am glad to hear that you had a great experience with Zach. I look forward to working with you again soon! Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

August 20, 2023

Carlos was fabulous and wonderful to work with. A great listener and took care of every issue I had. More

by lisakristinwalker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
Report | Print
Aug 22, 2023 -

Luther Brookdale Chevrolet Buick GMC responded

I'm grateful for your kind words! Thank you for choosing us, and I can't wait to see you again in the future. Sincerely, Curt Johnson | General Manager | curt.johnson@lutherauto.com

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