Luther Brookdale Chrysler Jeep Dodge RAM

Our experience was great! Would recommend to anyone. With short staff they still worked as team to deliver service to everyone. Would recommend to anyone. With short staff they still worked as team to deliver service to everyone. More

Up to date and accessible website, clean facility, wide range of vehicle options, excellent follow-up to inquiries, and I felt that I was treated as the most important, highest dollar customer even though range of vehicle options, excellent follow-up to inquiries, and I felt that I was treated as the most important, highest dollar customer even though I was buying a used, high mileage vehicle. More

Great customer Service. Everyone was so kind, generous and really cared for the customers. Cesar was great! He was very patient with me and guided me through all the steps a Everyone was so kind, generous and really cared for the customers. Cesar was great! He was very patient with me and guided me through all the steps and process to purchase my company truck. Definitely recommend this dealership. More

Very Informative and knowledgeable about their vehicles. Honest and stayed true to the promised price point. Took the time to explain all the vehicles technicalities. Thank you! Honest and stayed true to the promised price point. Took the time to explain all the vehicles technicalities. Thank you! More

Overall experience was great. I just can't believe the first place I had to stop was the gas station because the vehicle I purchased was given to me with less than a quarter tank I just can't believe the first place I had to stop was the gas station because the vehicle I purchased was given to me with less than a quarter tank of gas in it. There were also 3 out of 4 tire valve caps missing from the vehicle (they did offer to send those to me n the mail). My experience with the people I met was good, but they did seem to be too busy and didn't have time for me at times (Which I understand to a point). More

Worked with Chris Brown to buy my new Pacifica hybrid van, super nice guy, has a lot of experience and cool stories to share while working on all the paperwork. Dealership gave me a great deal on my trad van, super nice guy, has a lot of experience and cool stories to share while working on all the paperwork. Dealership gave me a great deal on my trade in as well. More

Jordan was so easy to work with. Did not pressure us at all but was available to answer all of our questions. He let us take the time we needed to make a decision. The only person we Did not pressure us at all but was available to answer all of our questions. He let us take the time we needed to make a decision. The only person we worked with was Jordan and then Freddie to pay our money. More

Kelvin was very easy to work with and helped us land the vehicle that meets our family's needs and budget. vehicle that meets our family's needs and budget. More

The salesman King was great to work with. Answered all my questions and made sure I was well taken care of. The sales manager, I believe his name was Evan, made sure to get me the color I w Answered all my questions and made sure I was well taken care of. The sales manager, I believe his name was Evan, made sure to get me the color I wanted at the same price as one they had on their lot. I would highly recommend Luther Brooklyn Park Jeep! More

A little over three weeks ago I brought in my 2015 Ram 1500, that I have Max Care warranty through Mopar on, to Luther Brookdale Dodge/Jeep/Ram service department. The front drivers wheel was squeaking an 1500, that I have Max Care warranty through Mopar on, to Luther Brookdale Dodge/Jeep/Ram service department. The front drivers wheel was squeaking and I told the service advisor that I thought it might be a wheel bearing issue. They did an inspection and told me that both front CV boots were torn and that they were putting in a warranty service claim to replace both front axels. I was also informed all brake pads and rotors, and tie rod ends needed replacement, even though I just had a dealer replace my front rotors and brakes less than 9000 miles ago. After a few days I called to check on the status of the repairs, and the service advisor informed me that MaxCare through Mopar Vehicle Protection (MVP) now required them to submit warranty claims via email and that the approvals often took longer. I went on a 6 day fishing trip and came back to find out that they had still not received approval for the warranty claim. I spent the next 4 hours talking to different MVP and customer care employees to find out that dealerships do have a phone number that they can call to expedite approvals, and moreover that the claim for my vehicle was approved 7 days ago. I messaged the service advisor and he informed me that him and the service manager had missed the email and were very sorry. My vehicle repairs were completed that day, they did not replace the tie rod ends and were not sure why that wasn't done. I picked up the truck and took it on a trip up to Walker the next weekend. I noted the same noises from the front end and thought it was curious. On my way back, going through St Cloud the bearing started to make a very loud metallic squealing and grinding noise. I pulled over and attempted to call the dealer but it was after hours. I paid for the $400 tow to have the truck brought from St Cloud to Brooklyn Park to let the dealer make the appropriate repairs. They following day the service advisor called and informed me that the front driver wheel bearing was bad, it needed a new water pump and the fan clutch required replacement. That day I told them that I needed this to be expedited and that I needed my truck, or a loaner, back in a week in order to pull my boat for a fishing trip. I messaged the service advisor to attempt to get a status on the warranty claim, where he again informed me that they could only send an email and that the phone number didn't work. I called the phone number 1-800-521-9922 and selected option 3 to check on the status of a claim approval, I was told this was only for dealer use and I wasn't able to validate the status of the approval. I called the service manager and advisor and asked them to please call the number to get the approval expedited. They told me they would and that they don't have any loaner trucks available. I was informed that they would get back to me today (Wednesday) as I needed the truck back tomorrow. I have still not received a call or message. I finally messaged back that I would pay for the repairs and could be reimbursed after approval was granted, still no answer. Very disappointed in the communication and customer service provided at Luther Brookdale Dodge/Jeep/ Ram in Brooklyn Park, MN. I'll provide an update to let you know how the whole experience ended, and if they are able to cover my towing costs to allow them to make all appropriate repairs. More