Luther Brookdale Mazda

service department staff were great, scheduling the appointment was not easy, long hold time, never got a call back when requested, then after work was complete, kept getting calls that the ordered par appointment was not easy, long hold time, never got a call back when requested, then after work was complete, kept getting calls that the ordered part was in and need to schedule. More

Went in to test drive a CX5 and loved it. Bought it that night. Went to pick it up and they put me in a different car. Told me that I bought a 2020 but test drove a 2021, but didn’t inform me of that before night. Went to pick it up and they put me in a different car. Told me that I bought a 2020 but test drove a 2021, but didn’t inform me of that before I went to take delivery. (I requested a 2020 and it was dark when I got to the dealer). Dealer made it right, put me in the car that I thought I bought. I drove it home and immediately got pulled over, because I took delivery without the Luther “plates” and the police officer said he couldn’t see the permit and suspected the vehicle was stolen. So I ended up driving to the dealer for a 3rd day in a row to get the yellow plates on the car. The guy in the service department was awesome. Recognized me with a mask on was incredibly friendly. Fast forward another month and the dealer has not been able to finalize my loan with Mazda. I have spent hours the last 3 days with Mazda Financial who confirmed that the dealer has not completed the correct paperwork. When I call the dealer they say everything looks fine on their end but provide me with an application number for the 2020, and I had to go through the arduous process of finding out that nugget of information, where the dealer did not follow through. No financing, a 21 day permit that expired last week, and I am worried about missing a loan payment. The finance guy last night said that the dealer would make sure that I didn’t miss a payment, but I am unsure now. I liked my salesmen, Reggie has treated me well in the past, but this wasn’t his finest moment. He made it right, and I love the car, but the finance department has not communicated with me and not followed through. More

Melissa in sales was awesome and very helpful. When I got to finance, I was disappointed with the misleading information and wrong total cost, which I didn’t find out until I got home, but I was able to canc to finance, I was disappointed with the misleading information and wrong total cost, which I didn’t find out until I got home, but I was able to cancel the service contract. More

The service writer who was very professional and held to the schedule to service my Mazda 6 and notified me of any information/findings that I needed to be made aware of along the way in regards to the heal the schedule to service my Mazda 6 and notified me of any information/findings that I needed to be made aware of along the way in regards to the health of my car and in a timely fashion. This was a great experience. Thank you... More

Melissa was fantastic. I already knew what I wanted and when I saw it pop up on their lot she got me a test drive, answered all the questions I had, and made the entire process painless. We got a great veh when I saw it pop up on their lot she got me a test drive, answered all the questions I had, and made the entire process painless. We got a great vehicle for a good price and couldn't be happier. Thanks! More

Excellent customer service and friendly staffs. My sales person was amazing and made sure I purchased the car I really liked. Working with him was awesome 👌 person was amazing and made sure I purchased the car I really liked. Working with him was awesome 👌 More

Rania was great and I love my car so much! Would for sure go back a second time! This was my first time leasing a vehicle and I really enjoyed the great customer service. go back a second time! This was my first time leasing a vehicle and I really enjoyed the great customer service. More

Working with Melissa was great. The process was quick and easy and we are so happy with our new CX-9. I shopped other dealers and found Luther to have the best pricing. Melissa was very responsive and made s easy and we are so happy with our new CX-9. I shopped other dealers and found Luther to have the best pricing. Melissa was very responsive and made sure I got everything I wanted in my new SUV. We will definitely be coming back to her in the future! More

The salesman i worked with was great! The finance man was condescending. I will definitely be doing business with the salesman in the future, but request a different finance person that has respect. was condescending. I will definitely be doing business with the salesman in the future, but request a different finance person that has respect. More

We’ll keep coming back because of Chad. He makes it fun and easy. He put us in the car we wanted. Chad is awesome. and easy. He put us in the car we wanted. Chad is awesome. More