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Luther Brookdale Mazda

Brooklyn Center, MN

4.7
2,854 Reviews
The Luther Advantage is a complete and comprehensive package of benefits designed to make buying—and driving—a vehicle. From gasoline and car wash discounts to specials on collision or glass repair and e-mail service reminders, the Luther Advantage provides Luther customers with full range of valuable discounts, advantages and guarantees. And it's tough to beat the peace of mind that comes with a 5 Day-500 Mile Exchange Policy and Free CarFax Reports on pre-owned vehicles…or the Fixed Right Guarantee and On-Time Promise on repairs. Or discounted auto glass and paint services, or… Well, you get the point. As much as we like satisfying customers, we like keeping them even more
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4435 68th Ave N Suite A

Brooklyn Center, MN

55429

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Showing 2,854 reviews

June 11, 2020

Good instructions for using security system. Kevin Tran did a great job showing me how to set the security system on my new Mazda 3. He clearly showed me the process. More

by PAUL_HARDT
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
June 11, 2020

Luther Mazda's service has been good, but with the new dealership building comes a new service building. The great new building and facilities now matches the great service! More

by teswanson
Recommend Dealer
Yes
Employees Worked With
Chad Walczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Service Department
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran, Russ McMullen
June 11, 2020

Luther Mazda has been great to work with. I purchase my car new from them 7 years ago. From maintenance to the minimal amount of service my car has needed, the experience, knowledge, and flexibility has be More

by andreadewitt
Recommend Dealer
Yes
Employees Worked With
Chad Walczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mandy Mikolichek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 10, 2020

Great work for healthcare providers I was very happy to learn that Mazda was doing free oil changes for HCW during covid19. They were professional, quick and the work was done well. More

by ryand8178
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
Jun 11, 2020 -

Luther Brookdale Mazda responded

Thank you for coming in, and thank you for what you do.

June 10, 2020

Everyone was very professional to work with despite Luther's closing technique. Be prepared to end up in the finance office, with documents presented for signing, prior to knowing details of financing, More

by K. V.
Recommend Dealer
No
Employees Worked With
Mike Davis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Dietz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paige Pickard
Jun 10, 2020 -

Luther Brookdale Mazda responded

Thank you for sharing your experience. We are sorry we did not exceed your expectations. Because we can't identify you from your DealerRater ID, we aren't able to reach out to you directly. We would appreciate the opportunity to make things right. Please call the dealership and ask to speak to Adam, our general manager. He would be able to pull together the resources to address your concerns. Thank you.

June 08, 2020

Love My New Mazda CX-9 Melissa Garvey was wonderful. She listened to our needs and searched for just the right car for us. Our thanks to Melissa for her assistance and pat More

by 03SHARLENE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Melissa Garvey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Luther Brookdale Mazda responded

Congratulations on your new CX-9. We appreciate your business.

June 07, 2020

First time visiting the new facility. Very impressive! Very nice staff. I am a nurse and came in for the free oil change. Will definitely be back! More

by beacon0923
Recommend Dealer
Yes
Employees Worked With
Dallas Adams
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2020 -

Luther Brookdale Mazda responded

Thank you for stopping by and thank you for being a nurse.

June 04, 2020

The service employees are always kind, professional, and extremely knowledgeable. Repairs get done quickly every time I visit. The new delearship is beautiful and provide very nice accommodations for waitin More

by Djau46
Recommend Dealer
Yes
Employees Worked With
Dallas Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Tran, Brandon Cogswell
Jun 11, 2020 -

Luther Brookdale Mazda responded

Thank you. We appreciate your loyalty. We love our dealership too!

June 04, 2020

Great as Always Kavin was great. When I need service. I always look for him. Would have given 5 stars except your coffee machine was not working. I messed gettin More

by OWSJR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kevin Tran
Jun 04, 2020 -

Luther Brookdale Mazda responded

Thank you for entrusting us with your vehicle. We owe you a cup of coffee. Just know in the future, that we have 2 coffee machines, so we could have hooked you up. Thanks.

June 04, 2020

Happy so far. While I know that most auto dealerships want to hear how wonderful they are for their franchisors, I for one am tired of having to complete reviews. More

by stevejoos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't known who I worked with - stop sending me these requesdts.
Jun 11, 2020 -

Luther Brookdale Mazda responded

Noted. We are sorry that you feel bombarded with surveys. Although we do appreciate hearing what we do right, or what we need to focus on, we hear your issue, and see what we can do to alleviate it in the future. Thank you so much for your business.

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