Luther Brookdale Mazda

Missed it by that much. Hi I have leased something like 6 straight Mazda's from this dealership. This lease was the first time I've not received a written or emailed "Tha Hi I have leased something like 6 straight Mazda's from this dealership. This lease was the first time I've not received a written or emailed "Thank you for your business" Miss. I would think it basic marketing horse sense that if you have a loyal, repeat customer "in the house" you'd make sure the sales rep, the sales manager, the general manager, somebuddy would come say hi, and let us know when you want new wheels, an upgrade or whatever. In this day and age, when customers pre-qualify a business through internet research, and do much less 'showroom shopping' having a chance to interact with a repeat customer is a golden opportunity. Miss When I came in for the oil change I asked for a tire rotation, and I am very happy to pay for that, but nope, it never happened, I know I asked for it, Why didn't it get done? Miss I tend to think that maybe the dealership is trying to tell me they don't really need my business, and that's OK, surprising to me as who advises and invests in new companies all the time. But it's Mr. Luther's dealership not mine.. I'll take my business elsewhere if that is what you want. I hope to hear from you, in a written letter, not a phone call. If not, I get the message. And I truly hope you have the wisdom to see that this is not a complaint in which management upbraids an employee, this is a teaching moment for the entire dealership. Every face to face customer interaction is a massive opportunity, to listen, to impress, to keep a customer, Don't MISS it! Thanks for the memories. More

Great Customer Service I called in and made an appointment for some routine maintenance on my Outlander Sport. They said it would take about 90 min. In took about 2 1/2 ho I called in and made an appointment for some routine maintenance on my Outlander Sport. They said it would take about 90 min. In took about 2 1/2 hours. They were extremely busy that day, so I could understand it taking longer than expected. The service tech came to me and told me because it took so much longer than quoted that there would be no charge for the service. Now that is what I call great customer service! Thank you and I will be back. More

Thank you Ashlee! The dealership had a warm & friendly feel about it. Thanks to Ashlee, especially, who was very helpful and knowledgable. We were new to the Mazda bran The dealership had a warm & friendly feel about it. Thanks to Ashlee, especially, who was very helpful and knowledgable. We were new to the Mazda brand and Ashlee made us feel comfortable with our decision. We have loved our Mazda CX9 so far - what a great drive & good looking vehicle! More

Great experience A very easy purchase transaction. Minimal negotiation, no pressure. Sean was very attentive and professional throughout the process. Even though I A very easy purchase transaction. Minimal negotiation, no pressure. Sean was very attentive and professional throughout the process. Even though I had financing arranged elsewhere, Dan found more attractive terms and was also very professional. Overall, a very pleasant car buying experience. More

Quick, thorough service I appreciated the knowledgeable sales member and courteous service. I credit Diane Iten with setting up my meeting with this Mazda dealer and sales as I appreciated the knowledgeable sales member and courteous service. I credit Diane Iten with setting up my meeting with this Mazda dealer and sales associate. All did a great job. And I was out of there in an hour which I also appreciated. More

Great Customer Service Melissa was terrific helping me pick out my current 2019 Mazda 3 5-door, and was very knowledgeable about all the Mazda cars in stock. I would highly Melissa was terrific helping me pick out my current 2019 Mazda 3 5-door, and was very knowledgeable about all the Mazda cars in stock. I would highly recommend you talk with Melissa @ Luther Brookdale if you're in the market for a new car. More

Always a great experience at Brookdale Mitsibishi After almost 5 years of unrelenting trouble free driving, the "Check Engine" light came on on my Outlander sport. I brought it back to the original d After almost 5 years of unrelenting trouble free driving, the "Check Engine" light came on on my Outlander sport. I brought it back to the original dealer, as they have been doing all my oil changes, tire rotations and recently installed a new set of tires. My schedule was booked up that week, so I dropped it off at night and left the keys in the overnight service box for my appointment the following morning. Dallas Adams got a hold of me right away the next morning to give me the update on the vehcile, just a bad sensor. The car would be ready long before I could pick it up. It was not a problem, they accomodated me in picking up the completed vehicle on my schedule. The online booking and reminders for appointments is easy and helpful. More

Professional service I always take my car to Luther Mazda for my service needs. The staff is professional and friendly. They are great at keeping you informed about any re I always take my car to Luther Mazda for my service needs. The staff is professional and friendly. They are great at keeping you informed about any repairs. I also like the online scheduling. More

Quick service, comfortable waiting area. Efficient and quick service, employees are always very friendly and informative. Comfortable waiting area to pass the time. I wish online scheduling Efficient and quick service, employees are always very friendly and informative. Comfortable waiting area to pass the time. I wish online scheduling allowed for cancellations. More