Luther Brookdale Toyota

Awesome experience! Diana was a friendly face from the moment we walked in the front doors! She was able to answer all my questions and very patient while I made a decisi Diana was a friendly face from the moment we walked in the front doors! She was able to answer all my questions and very patient while I made a decision! More

Purchased a Toyota Corolla Met with Tim O to trade in my used car and purchase a used. My experience was great! It was fast and the team made it easy and efficient. I’ll be back Met with Tim O to trade in my used car and purchase a used. My experience was great! It was fast and the team made it easy and efficient. I’ll be back for any car needs in the future! More

Consistently great service. I have been a customer of this dealership since the mid-1980s. We have purchased several vehicles here over the years and we have been loyal vehicle s I have been a customer of this dealership since the mid-1980s. We have purchased several vehicles here over the years and we have been loyal vehicle service customers. We have owned other car brands over the years and our experience at Luther Toyota has consistently been superior, even when compared to a local luxury car dealership. The Toyota team is friendly, courteous, and attentive - and, most of the service reps have been there as long as I have been a customer. The facilities are clean, comfortable, and inviting - I usually wait in the customer lounge when my car is serviced so I appreciate the amenities in the customer lounge area. I have often referred to this dealership's level of customer service as superior to experiences in other dealerships when responding to a customer satisfaction survey, noting Luther Brookdale Toyota as an example for what customer service should be at a car dealership. More

Wonderful Experience!!!! My salesman Bill was professional, personable and knowledgeable about product and services. The dealership is beautiful and has a warm inviting envir My salesman Bill was professional, personable and knowledgeable about product and services. The dealership is beautiful and has a warm inviting environment. Finance and sales department worked well together. More

No pushy sales. Catered to what were looking for in a car. Edvin was great to work with. I will recommend him to friends and family. Very friendly and did not pressure us in any way. We didn't feel like we wer Edvin was great to work with. I will recommend him to friends and family. Very friendly and did not pressure us in any way. We didn't feel like we were just another sale. He genuinely cared about us. More

Purchasing a new car The salesman was very gracious and knowledgeable. He did not pressure me in any way. He answered all my questions and allowed me to drive which ever The salesman was very gracious and knowledgeable. He did not pressure me in any way. He answered all my questions and allowed me to drive which ever cars I was interested in. More

New Camry Engine Back in February I found out I needed a new engine due to no oil. I did not realize the car was burning oil. I was very frustrated and disappointed m Back in February I found out I needed a new engine due to no oil. I did not realize the car was burning oil. I was very frustrated and disappointed mostly in me missing that. Steve said let me see what I can do for you. That same day he found a good used engine for my 2011 Camry. He put together a price that was more than fair. He came through and within a week I had my car back and running. Since then I have driven over 1200 miles without an issue. I am greatly appreciative of Steve and Jeremy for their service and the urgency they took to get my car fixed. Thank you very much!. More

Our 4th Luther Toyota Starting with Diana Gumeniuc, the entire experience, from test drive to purchase, was very pleasant and smooth. We (my wife and I} got a fair offer fo Starting with Diana Gumeniuc, the entire experience, from test drive to purchase, was very pleasant and smooth. We (my wife and I} got a fair offer for our trade-in and paid a fair price for our new Highlander. Diana carefully explained every step of the purchase process to us and made certain we understood how to operate the technology in our new vehicle. Diana is a great representative of the new-car buying experience we've come to expect at Luther. Our first Toyota was a 1999 Camry followed by 3 Highlanders. We come back to Luther because equally important as Toyota's reputation for quality is having confidence that we are going to be treated fairly and respectfully when we come into the dealership for purchases and ongoing maintenance. More

Great experience, even for this cynical skeptic! Let me start with...I really dislike buying cars. Really.dislike.buying.cars. Yes, it’s a business, and yes, the dealers need to make their money, but Let me start with...I really dislike buying cars. Really.dislike.buying.cars. Yes, it’s a business, and yes, the dealers need to make their money, but I’ve always felt like dealers are out to take more than their fair share. As a result, I am on guard from minute one and begin negotiating as soon as I step foot in the dealership. You still need to do your homework, and you still need to be prepared to negotiate - I got more for my trade-in after I went back with another dealer’s trade-in offer and I received a nice discount on all weather mats - but Diana and the whole dealership were very friendly throughout the entire process and super easy to work with. There was no need for any heavy handed negotiating techniques - they listened to my concerns and suggestions and I felt like they worked in good faith to address them. We got a great deal on both the trade-in and the purchase price and the sales experience was painless and, maybe, even a little enjoyable. Diana will be the first sales person I’ll return to for a second car - she was genuine, sincere, knowledgeable and very engaged throughout the entire sales cycle. More

Friendly and helpful Diana and the staff were very friendly, honest, and helpful. They worked with the financing company to get the payments down to what I wanted. On top Diana and the staff were very friendly, honest, and helpful. They worked with the financing company to get the payments down to what I wanted. On top of that the asking price was more than fair. Plus they weren't just pushy salespeople. 10/10 would buy from here again. More