Luther Brookdale Toyota

Val Norton Val was terrific!! I described the vehicle that I was looking for. She showed me a vehicle that fit the bill completely!. She took the time to revi Val was terrific!! I described the vehicle that I was looking for. She showed me a vehicle that fit the bill completely!. She took the time to review all the features the vehicle had. She also made sure that I was completely satisfied with my purchase. I would highly recommend working with Val!!! The transaction was seamless and painless. High praise for Val!! More

Val was outstanding! Val got me into a 2015 Prius and made it all easy and pleasant. She went through all the cars features and how the console worked before the test driv Val got me into a 2015 Prius and made it all easy and pleasant. She went through all the cars features and how the console worked before the test drive and before I pulled away after the purchase. I've never had that experience! She also synched both our phones to the Bluetooth so we'd be ready to take her check up call next week. More

No sympathy for buyers remorse I purchased a new 2017 Toyota Corolla LE yesterday, 4/6/17, from Luther Brookdale Toyota. The car now has less than 50 miles on it. I called this mo I purchased a new 2017 Toyota Corolla LE yesterday, 4/6/17, from Luther Brookdale Toyota. The car now has less than 50 miles on it. I called this morning with buyers remorse after realizing how plain the interior is compared to my Honda Civic. They refused to do anything for me. Other dealers are still calling me to see if I want to buy their cars and most say they have a return policy (some 3 days, 300 miles) and it is possible to return the car and that Luther Brookdale Toyota just doesn't want to do it. Very disappointing, especially when Luther would still have my business, just at Honda instead of Toyota.. More

Wonderful Experience!!!!!! We purchased a 2016 Corolla & a 2017 4runner TRD Pro. Nick Paulson was excellent and Doug Kerkow was a joy to work with! Great experience! We purchased a 2016 Corolla & a 2017 4runner TRD Pro. Nick Paulson was excellent and Doug Kerkow was a joy to work with! Great experience! More

Ayub Said, Just Bought New Car 2017 Abdi ibrahim answered all my question when i was buying my new 2017 Toyota Camry SE, he is a great sales man and very knowledgeable about the car, tha Abdi ibrahim answered all my question when i was buying my new 2017 Toyota Camry SE, he is a great sales man and very knowledgeable about the car, thanks Abdi, i would definitely recommend Abdi Ibrahim More

THEY ACTUALLY CARE ABOUT THEIR CUSTOMERS . After previously giving Luther Brookdale Toyota a bad review, I have edited my review because, despite my pervious bad experience with them, they call After previously giving Luther Brookdale Toyota a bad review, I have edited my review because, despite my pervious bad experience with them, they called me and offered to fix my horn, I still paid for the new part but Mr. STEVEN MILLER did the work for free. And that to me shows that they care about what a customer feels. The customer service may need some improvement but I would recommend AIDA she is very friendly, nice, polite and she remembered my name all the times I walked in there. My advice for Luther Brookdale is customer who use their dealership expect the best of everything even if they don't look like they deserve it. Because we believe them to be experts on their cars and we are willing to pay for that reputation. Please take time to check a car brought in for service, do not rush, and make sure that the car runs well before giving it back. Inform your customers of any new pending problem you have come across while fixing the car that will require fixing in the future. To the front desk, not all customers have a hidden motive when they have complained on a previous service. Listening to them even if you do not believe them is the best way to go. let the expert do their job. Remember that when a customer comes to Toyota, they are looking for the best, and are willing to pay for it. To new customers, if you experience similar problem to mine Luther Brookdale Toyota care for their customers, just ask for Mr. STEVEN MILLER Previous Experience I was having problem keeping my 2004 Toyota Avalon straight while going at 60, the steering felt loose, so I took it to Luther Brookdale, after reading their reviews , I just moved out of NY, and I wanted an expert to look at my car , identify the problem and actually fix it. So after dropping my car, in less than 30minutes I was told that they could not find any problem, the car was running well according to them. I know my car , and I knew there was something wrong , so I told them to have a second look, which they did and told me I needed new struts and some bolts that were old. for this they charged me $1600, and one day free rental car. When I got my car back, it felt like the alignment was off, and the horn was not working. I was not bothered about the alignment, but the horn was working when I took my car in. I know this because I used it given that it was a windy day and some one cut me when I was just about to exit to this dealership. they also took my steering cover off saying that it was old and was probably causing the loose steering. Before I took the car back I called , and they gave me a same day appointment, but when I got there a rude help desk person claimed that they did not even know that I was coming , and that I am lying I broke my horn before coming to them. He claimed that there is no way they could have touched my steering , even though my steering cover was taken of but the work I paid them for was on the struts. I was talked down to and then they ask me to pay an extra $480 for them to fix the horn. I declined and just took my car. After paying them almost $1700, my car is having more problems than when I took it there. I now have to fix my horn , balance and alignment. Mabel . A More

Helpful, efficient-- couldn't have asked for more The sales staff were extremely helpful in every way. The whole process was efficient and easy. I couldn't have asked for more. This was a good expe The sales staff were extremely helpful in every way. The whole process was efficient and easy. I couldn't have asked for more. This was a good experience. More

Great I bought a new 4Runner from Christopher.. He is AWESOME. Great vehicle. Knew what I wanted and they had it. Salesperson was excellent at answering all I bought a new 4Runner from Christopher.. He is AWESOME. Great vehicle. Knew what I wanted and they had it. Salesperson was excellent at answering all my questions. More

Great Experience Great experience getting my new highlander at this dealership. Would recommend going here for anyone who is looking at a toyota vehicle. You will not Great experience getting my new highlander at this dealership. Would recommend going here for anyone who is looking at a toyota vehicle. You will not be disappointed. More

Lease My experience was great. I was a nervous reck and my sales representative was so kind and had a great sence of humor, patient, and knowledgeable of he My experience was great. I was a nervous reck and my sales representative was so kind and had a great sence of humor, patient, and knowledgeable of her job responsibilities. She made my visit less stressful and more exciting.Thank you very much Ann.and Toyota for my new lease. More