Luther Brookdale Toyota

First time buyer This was my first car-buying experience. I went in very nervous and not sure what to expect. John was very helpful and friendly, and together with som This was my first car-buying experience. I went in very nervous and not sure what to expect. John was very helpful and friendly, and together with some research of my own, I was able to get a great certified pre-owned Prius at a reasonable cost. I would recommend to others More

Very Excellent Experience This is the first time we have ever leased a new car and the whole process went smoothly. We have previously purchased two other cars from Luther Bro This is the first time we have ever leased a new car and the whole process went smoothly. We have previously purchased two other cars from Luther Brookdale Toyota which were also good experiences. More

Great Experience We have bought our last 4 cars at Brookdale Toyota and have always been very impressed with the clean facilities, friendly staff, and especially our s We have bought our last 4 cars at Brookdale Toyota and have always been very impressed with the clean facilities, friendly staff, and especially our salesman Abdi Ibrahim for always being very knowledgeable about Toyota cars and going the extra mile every time to ensure we are satisfied. More

Out of Warranty Help We bought a used car from a dealership for the first time a little over a month ago. Toua Yang from Luther Brookdale Toyota sold us a 2010 RAV4. I We bought a used car from a dealership for the first time a little over a month ago. Toua Yang from Luther Brookdale Toyota sold us a 2010 RAV4. I just want to take a moment to share our experience working with them. Toua and his coworkers were patient and answered a lot of questions and concerns throughout the process. The cigarette lighter outlet wasn't working (we found out a few days after buying the car) but it was covered under warranty. That and a (probably) preexisting minor cosmetic issue were fixed for free with no questions asked. Shortly after the car was out of warranty the AC began acting up. (On Tuesday it was blowing out really hot air) I made an appointment with the service department and contacted Toua (who sold me the car). We spoke on the phone briefly and also exchanged a few texts. He pulled some strings and the service department tested my refrigerant levels, filled it (it was slightly low), ran dye through it, and gave our car a car wash, all for free. Working with a dealership is intimidating and buying a used car from a dealership is something that our culture has taught us to fear. I just wanted to say that I appreciate Toua and all he's done with me and for me through this process. If you're thinking about buying a car, I had a great experience with this guy. More

New 2017 RAV4 Long time customer of Brookdale Toyota and Toyota City. Received fair trade in value. Enjoyed working with Chris and Abdi. Chris really worked hard to Long time customer of Brookdale Toyota and Toyota City. Received fair trade in value. Enjoyed working with Chris and Abdi. Chris really worked hard to close the deal. Appreciate the effort and courtesy to both my wife and I. More

Super easy Buying a new 4 runner was a Great experience. No pressure sales environment and very fair to work with on price and trade in. Overall I would recommen Buying a new 4 runner was a Great experience. No pressure sales environment and very fair to work with on price and trade in. Overall I would recommend in a second. More

Always a good experience! Bill Q. did an exceptional job working with me on the numbers. He is really sharp when it comes to figures and he had a great attitude and answered a Bill Q. did an exceptional job working with me on the numbers. He is really sharp when it comes to figures and he had a great attitude and answered all my questions. He was able to find right away the vehicle that I was interested in. In fact, I originally didn't plan on buying that day but Bill made it seem like it was a good time to do so, and I agree. I would recommend Bill Q. for anyone looking for a new vehicle. Because I was going from a 2003 Solara to a 2017 RAV4 Ltd., the electronics and all the bells and whistles were quite overwhelming. Bill did a great job getting my Entune system set up and answering questions. I felt like there was so much to learn or know about. The only glitch was figuring out how to set the level of the lift door...with some research on Bill's part we finally figured it out. I think that someone like me getting a new vehicle, especially after all these years, a little more detail in the explanations of the vehicle would be helpful. I'm not saying Bill didn't do a great job but I think that Toyota should make sure their sales personnel are really very familiar with all the options in the vehicles. I am grateful for the time that Bill Q. spent with me and I truly appreciate his willingness to put up with my lack of knowledge of all the options and how to use them. I would recommend him to anyone that I know. More

A pleasant experience Shopping for a car can be confusing and a bit of a pain. Bobby D made it pleasant. He, and all the rest of the folks were always pleasant and courte Shopping for a car can be confusing and a bit of a pain. Bobby D made it pleasant. He, and all the rest of the folks were always pleasant and courteous. More than that, they listened to my concerns and questions, and did not try to "sell" me in any way. The information they provided was always right right on and accurate. When we made the deal it was fair!! More

Helpful and attentive Bobby was great to work with! We hit a snag with the car I was trading but he worked with us to get it all figured out. He listened to what we wanted Bobby was great to work with! We hit a snag with the car I was trading but he worked with us to get it all figured out. He listened to what we wanted in an SUV and came back with the perfect car and then a great deal. We couldn't turn it down! More

Val Norton Val was terrific!! I described the vehicle that I was looking for. She showed me a vehicle that fit the bill completely!. She took the time to revi Val was terrific!! I described the vehicle that I was looking for. She showed me a vehicle that fit the bill completely!. She took the time to review all the features the vehicle had. She also made sure that I was completely satisfied with my purchase. I would highly recommend working with Val!!! The transaction was seamless and painless. High praise for Val!! More