Luther Brookdale Volkswagen

They keep you informed. I love the mechanic's video and the text updates. I was given very knowledgeable information at check in. I love the mechanic's video and the text updates. I was given very knowledgeable information at check in. More

This is my second purchase with Brookdale VW. Everyone is always professional, polite, and courteous. I have no hesitation referring someone to this dealership. Everyone is always professional, polite, and courteous. I have no hesitation referring someone to this dealership. More

amazing service and representatives! made the process seamless and easy. would recommend to anyone looking for a newer nicer vw! made the process seamless and easy. would recommend to anyone looking for a newer nicer vw! More

Estimated time for repair was accurate. Waiting room comfy and now provided with study carols. This is most welcome. I wait at the dealership for repairs to be completed. The study carols a Waiting room comfy and now provided with study carols. This is most welcome. I wait at the dealership for repairs to be completed. The study carols allows me to make the best use of the time. Good updating on repair progress. All personnel are courteous and go out of their way to be helpful. When the customer rep does not have all the info for answering questions, the rep asks someone who does know. They don't try to fudge the answer. Honesty and competence are critical to me. They photograph the car when it is driven in. There are no disputes about when a ding occurred. My only criticism is that their online scheduling doesn't work and hasn't worked for a long time. Either fix it or take it down. Excellent dealership in which all the bases have been covered. More

All staff were very kind and helpful as I explored my options with one of their used vehicles I found online. They made me a second set of keys for free, gave my car a complementary wash, and offered to options with one of their used vehicles I found online. They made me a second set of keys for free, gave my car a complementary wash, and offered to give me a ride wherever I needed to go as my car was in their shop for some cosmetic work. More

Jolie was very helpful and knowledgeable about the ID4. She gave a great overview of the car and I felt confident driving off the lot that I knew how to use it. She gave a great overview of the car and I felt confident driving off the lot that I knew how to use it. More

Great communication and fixed my window great and tested to ensure some right. Appreciated car wash also! to ensure some right. Appreciated car wash also! More

Great place to service or buy your vehicle very friendly staff, I always know my vehicle will be taken care of. staff, I always know my vehicle will be taken care of. More

Dzmitry is extremely knowledgeable, very communicative about every step throughout the process, and explained everything in a lot of detail. I’ve always had a very pleasant experience with Luther VW. Th about every step throughout the process, and explained everything in a lot of detail. I’ve always had a very pleasant experience with Luther VW. This was no different. More

Mary Kirkeby was absolutely awesome. I am so happy to have had the pleasure of working with her to buy my new vehicle. She is genuine, kind, and provides the kind of comfortable customer I am so happy to have had the pleasure of working with her to buy my new vehicle. She is genuine, kind, and provides the kind of comfortable customer experience that you would expect from a dear friend. Jacque from finance was also wonderful. She operates from a place of compassion combined with the utmost expertise in her field. I greatly appreciate both ladies and the whole team at Brookdale VW for making my car-buying experience top-tier. More