Luther Brookdale Volkswagen - Service Center

Buying my car through them wasn't the bad part it's service. I first scheduled an appointment for my mirror to get fixed under my warranty and when I drove the hour and a half down here I come to find service. I first scheduled an appointment for my mirror to get fixed under my warranty and when I drove the hour and a half down here I come to find I didn't have an appointment. So we had to set up an appointment 2 weeks out. So I drove the hour and a half back home a waited, this time I got a call confirming that I had an appointment so everything was fine. So the day comes for my appointment so I drive the hour and a half back down to get my mirror taken care of just to find out that I would only be dropping off my car and they wouldn't actually be fixing it until next week when we specifically said that we would be waiting in the lobby for the repair to be done that's why we had to schedual it out so far. So now we have to wait 5 hours for them to try and "squeeze" my car it just to glue a mirror back on and put a plastic piece on again. I would not recommend their auto service. More

I was very pleased with my experience at Luther Brookdale Volkswagen. From check in through the inspection to checkout everyone was friendly and kept me informed. Thank you for the great service. Volkswagen. From check in through the inspection to checkout everyone was friendly and kept me informed. Thank you for the great service. More

Only fixed part of the issue. Was very expensive. Service rep was very pushy unnecessarily Was very expensive. Service rep was very pushy unnecessarily More

Fix the problem the first time would help. Service department sent my car back with lights on dash Service department sent my car back with lights on dash More

Luther got me in for my new tires in a timely manner and texted me as they were finishing up the work. texted me as they were finishing up the work. More

Very pleasant purchase experience 😊 Sorry, dont remember each person who worked with us. Steve … great! Adrian … thanks for connecting us with Steve. Finance… nice guy … very thorough. Manage remember each person who worked with us. Steve … great! Adrian … thanks for connecting us with Steve. Finance… nice guy … very thorough. Manager … excellent help … very positive! Team … worked together awesome! More

Was very helpful and professional took the time to answer my questions and explained things very thoroughly. my questions and explained things very thoroughly. More

Very nice and professional people the best customer service of any dealer that I have ever to service of any dealer that I have ever to More

Very easy to work with. Appreciated Tyler finding me a loaner when I needed one. Appreciated Tyler finding me a loaner when I needed one. More

These guys really bend over backwards to make sure I am satisfied. I never go anywhere else. satisfied. I never go anywhere else. More