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Luther Burnsville Hyundai - Service Center

5.0

9 Lifetime Service Reviews

14700 Buck Hill Rd., Burnsville, Minnesota 55306

9 Reviews of Luther Burnsville Hyundai - Service Center

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May 14, 2018

"Dealership is wonderful!"

- Mhess81

We bring our Elantra here for service. This time while our car was getting service, we test drove a few cars with Roberta. She was awesome! Very helpful and nice! Everyone at the dealership is very friendly. Definitely recommend Roberta if you're looking for a vehicle and recommend the service departmen if your vehicle needs service!

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Recommend Dealer
Yes
Employees Worked With
Roberta Hedemark
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chadd Moreno
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Andrew Parr
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Bjorn Peterson
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 02, 2016

"Great and Excellent Service Department"

- anderson, chris110

For the last few years, I have been taking my 2011 Honda Accord to Luther Burnsville Hyundai; and have had GREAT service, every time I go. They're not like the Burnsville Honda Dealer. Burnsville Honda likes to add other work on top of what you only want done, and try to charge you more for doing so. That's very shady, and horrible to the customer. Luther Burnsville Hyundai NEVER DOES THIS!!!! But if they see something wrong (doing a full diagnostic on your car), they will bring it to your attention, and give you the option....Not go ahead and just do it, and charge more for you later. You tell them what you want done, and they do it, even for a fair price, (considering I drive a Honda). My dad drives a 2006 Sonata Hyundai; he's the one that recommended me to them. I'm glad he did!!!! Plus, I needed new brakes (front brakes), they ordered the parts the same day I made the schedule (appointment)....Two days later I arrived for the service to be done, and the parts were there, and they got the job done, for another fair price!!!!

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Yes
Employees Worked With
Chadd Moreno
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 22, 2016

"From Ugly to Great."

- Tyson

I purchased a 2015 Genesis from this dealer and immediately had issues. Right after I purchased the car I noticed that the CD player did not work. I took about 2 months and me calling the dealership repeatedly to finally it fixed. Once it was replaced they uploaded the wrong software that caused other issues with the car. That in turn to 2 additional appointments to be resolved. Since then I have brought my car in for numerous other issues. Finally I spoke with the General Manager at the dealership about the car and asked to end my lease early and swap it out for another car. He agreed that my car has had way more issues than any car should would look into getting it replaced for me and give me a call. It has now been a month and I have yet to hear anything back. Plus I opened a case with Hyundai's consumer affairs department and it has not been 3 weeks since they originally reached out to me and I am still waiting to hear from them. UPDATE: My car was bought back due to it falling under Minnesota's lemon law. I went into the dealership and gave up my 2015 and the GM, Joe, got me setup in a 2017. The whole transaction could not have gone better. I was in and out of the dealership in just over an hour. I have NEVER had better service in purchasing a vehicle before. I have had my problems with the dealership in the past, but they have made some amazing strides and have definitely regained my confidence and took care of me in the end. On a side note. Chadd Moreno in service has been amazing. It's the failure of the leadership team that has caused the majority of my issues.

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Yes
Employees Worked With
Rich Kim
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Chadd Moreno
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
September 22, 2015

"Major Repairs - Fantastic Service"

- Jay S.

I worked with Chadd in the Service Department. He was very professional, and courteous. My vehicle was in need of a major repair, and Chadd did a great job of communicating the process, and keeping me informed throughout the whole ordeal. He worked hard to make sure all of the service was covered by warranty, and that the repairs were executed to perfection. Completely satisfied with the service, and will definitely be a return customer!

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Yes
Employees Worked With
June 25, 2015

"First trip to Luther Burnsville Hyundai service center"

- jmfergy1

First time in a long time I left a service center feeling well taken care of. Thank you to Andrew Parisse for extending "sincere" apologies for my waiting maybe 5 minutes to get checked in. I left feeling like a member of the Hyundai family, not just a paying customer/number.

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June 06, 2015

"Best Service Experience in 45 Years of Maintaining Vehicles"

- MinneMom

This morning another driver told me my taillights were out; I then also noticed that the battery icon was flashing. I immediately called Luther Hyundai and had the pleasure of talking with Maria, who said they would fit me in to a schedule that was very busy. They did, and within hours I had my car back with the recall issue fixed, a new battery and a clean car. Chadd and Maria provided exceptional customer service; they are charming, polite, friendly and reassuring. I will happily return to Luther Burnsville Hyundai, and will recommend it to my friends (especially if they can work with Chadd and Maria.)

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Maria (don't know her last name)
March 20, 2015

"recall work"

- Kste123

Charlie was very professional and determined to make sure my experience ended on a very positive note. I feel confident that my car was well taken care of. Thank you!!

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Yes
Employees Worked With
February 08, 2015

"Chadd Moreno and the service department are great!"

- calebjpatrin

My wife and I purchased a 2009 Santa Fe in December of 2014. Two weeks after the purchase, the car developed problems - it would not start! Chadd Moreno in the service department worked with us for over 3 weeks to figure out what the issue was. We received a loaner vehicle (a brand new 2015 Sonata) while Chadd worked with Hyundai tech to figure out the issue. Throughout the entire process, my wife and I were never charged a dime. The dealer stood behind the vehicle they sold us and resolved all of our concerns. I could not have been more impressed with Chadd and his team - it's never ideal to have a car not start, but they worked their tails off to fix the problem, and that's all I can ask for. For those interested, the issue turned out to be with the ignition switch. Chadd replaced it almost a month ago and we have been problem free ever since!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Chadd Moreno
September 30, 2014

"Helpful and cheerful service!"

- indonisin11

I am having a good after sales service at the Luther Burnsville Hyundai.....especially with Chadd Moreno taking care of me as a customer with the Hyundai Accent car today. As usual, Chadd gives me a good experience. And today I met the new service advisor Brett T. who seems like another customer service-oriented person. Charlie, thank you for hiring such advisors to take care of the customer after the sale of the car!

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Yes
Employees Worked With
chadd moreno
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