Luther Burnsville Volkswagen

I don't like car buying; it stressful, most times its aggressive and basically I would rather chew off an arm rather than go to town and buy a car. I have never left a dealership feeling good. Today was aggressive and basically I would rather chew off an arm rather than go to town and buy a car. I have never left a dealership feeling good. Today was different, we opened the door at the dealership and there stood Linda. The dealership was bright and the energy in the show room was positive. Linda took us through the process with a smile; made us feel welcomed and comfortable, no pressure with our choices. In about 2 hours my wife and I were done an on our way home with a new car. I still don't like buying a car but walking to town takes too much time; I will return to Burnsville Volkswagen when that time comes again. More

As a retired couple, we do not appreciate car sales persons who focus on their need to sell, rather than the need of the client. From our first greeting to our goodbye handshake, Luke focused on our ne persons who focus on their need to sell, rather than the need of the client. From our first greeting to our goodbye handshake, Luke focused on our need to find a vehicle that met our convertible needs. He spoke to both of us, not focusing his interaction on just one of us. He understood we had our done our homework, then build on our knowledge to make it a richer experience. His parents raised that young man right. His product knowledge was exceptional. He understood each vehicle we inquired about. Luke never at any time tried to refocus our purpose during or after the visit. Luke has an amazing ability to make the customer be comfortable while at the dealership. Luke is a young professional, yet far more seasoned that sales staff his senior. My wife and I highly recommend this young man as your salesperson of choice. More

After my 2008 Passat Wagon had been serviced many times at VW Burnsville and being real pleased, I decided to pursue buying a new car from Burnsville VW. Having done some research on the 2014 Passat I mad at VW Burnsville and being real pleased, I decided to pursue buying a new car from Burnsville VW. Having done some research on the 2014 Passat I made an inquiry on line and was immediately contacted the next day by Linda. Both my wife and I were very impressed when greeting her for the first time. She listened to our needs, not pushy and was responsive by having us test drive several cars. Linda is a true professional. She is very knowledgable and presented with us several options once we decided to purchase the car. When we picked up the car she was there to meet us and had finance go over all the paperwork detail. Linda took a lot of time with me and I wife to explain all the features and how to operate the vehicle with all the new technology. She followed up the next day to make sure there were no issues and then scheduled our next appointment for routiene maintenance. Overall on a scale of 1-10 I would have to rate her a 10. I would not hesitate to refer anyone to her if looking for a new or used car. Very satisfied buyer. Harvey Humes More

As a first-time visitor to Burnsville Volkswagen, I was totally impressed by the quality of the dealership and the friendly reception I received from Linda Radue. Linda quickly facilitated test drives of totally impressed by the quality of the dealership and the friendly reception I received from Linda Radue. Linda quickly facilitated test drives of the two Jetta models that I was interested in comparing, and she provided me with all the technical and pricing information I needed to make a purchase decision. I also received a prompt, satisfactory evaluation of my trade-in. When I called back in a week or two with my purchase decision, Linda was able to give me detailed financial data including an accurate bottom line and delivery date estimate. When I came to pick up the car, I was able to inspect (it was clean and perfectly prepared) and drive the car before completing the financial transaction with Tom Walsh. Tom efficiently presented the bill of sale in a straightforward manner. There were no surprises, and the matter was quickly completed. Linda kindly gave me a short tour of the service area and customer lounge, introduced me to service personnel, and briefed me on some of the car's controls and infotainment system features including pairing my cellphone. She also scheduled the 30-day service appointment for me. All in all, it was easily the most enjoyable car-buying experience I have ever had thanks to Linda, Tom and the other people involved. I left with the highest opinion of the dealership, and I will not hesitate to recommend Burnsville Volkswagen to others. More

I enjoyed working with Luke a lot. He helped me make a decision and was very creative with solutions and ideas for the transaction and above all, he was very patient! Love a dealership who won't push you decision and was very creative with solutions and ideas for the transaction and above all, he was very patient! Love a dealership who won't push you to leave with a car the same day! More

We felt that the price was acceptable. When we came in the morning, Linda was great and very helpful. We decided to shop around the price a bit and went to other dealerships. We decided that the price sh the morning, Linda was great and very helpful. We decided to shop around the price a bit and went to other dealerships. We decided that the price she gave us and helpful service warranted a return to the Burnsville location to purchase the vehicle from her. When we came into purchase the car we waited a painfully long time. Linda spent her time trying to sell other people cars. Had she gotten someone else to help us that would have sped up the process and kept us happy. We even told her that Laura had to leave at 4:30 p.m. for a performance that evening. We had come back a little before 3 p.m. thinking this would be enough time. We didn't start paperwork until around 4 pm. Laura ended up staying until almost 5 p.m. to finish paperwork. Kurt stayed to finish the rest and ended up late for her performance. Im not sure if she was going to lose commission by having someone else help us or what, but the service provided in sealing the deal was unacceptable. Also, when we checked the accuracy of our names, she had gotten them wrong. Our last name is Taken-Holtze, not Holtze. While it was nice to receive a thank you card in the mail, it was addressed to Mr. and Mrs. Kurt Holtze. Those people do not exist. We are not Mr. and Mrs. Kurt Holtze; we are Laura and Kurt Taken-Holtze or Mr. and Ms. Taken-Holtze. This is Kurt typing this by the way. To sum up, service was great in the beginning, a very fair price from the start, but had we known the ordeal and time it would take to follow through with purchasing a car, we likely would have gone elsewhere. When the car needs service, we're not sure this is where we will go. More

Love Burnsville Volkswagen!!! Steve Kahn our sales person was extremely nice. He was so helpful in finding our used Impala. We got a great deal at VW, We had been looking for a week for this type of vehic was extremely nice. He was so helpful in finding our used Impala. We got a great deal at VW, We had been looking for a week for this type of vehicle & they had one $400 cheaper and 30,000 less miles. We love our car! Even on a Friday night the employees stayed past closing to finish up our paperwork so we could go home with our new car!! While waiting for paperwork we enjoyed a wonderful conversation with Steve. Have been bragging VW up with all our friends. Thanks for your hard work. More

Hayden was very helpful in the purchase of my new car. I would definitely recommend him and the dealership to anyone who is looking for a new car. would definitely recommend him and the dealership to anyone who is looking for a new car. More

I have owned 9 Volkswagens since I started driving. All wonderful cars. What makes the experience better is working with a dealership I trust will be honest and provide outstanding service. Luther Burnsvil wonderful cars. What makes the experience better is working with a dealership I trust will be honest and provide outstanding service. Luther Burnsville Volkswagen meets my high standards. I would recommend them to anyone, anytime! More

Ann Shirley did a great job!! She helped keep my service within budget. Made good use of the coupons I had. Good Job and great service. She keep me informed on the progress. within budget. Made good use of the coupons I had. Good Job and great service. She keep me informed on the progress. More