Luther Burnsville Volkswagen

I had a excellent experience at Luther VW with Kay & Jacque. Kay spent several hours with me as I chose between several cars I was considering. She was very patient and answered each question I posed. Jacque. Kay spent several hours with me as I chose between several cars I was considering. She was very patient and answered each question I posed. Jacque also was very helpful and patient and explained the details of the financial aspect of the purchase as well as offering me several "add on" options without being pushy at all. Overall the best car buying experience I have ever had! More

Have always bought American cars in the past. Personal reseach led us to a German motor and Volkswagon. With the test drive, all of our questions answered by John Trombley, and the friendliness and knowle reseach led us to a German motor and Volkswagon. With the test drive, all of our questions answered by John Trombley, and the friendliness and knowledge he presented we agreed to buy the Jetta we had been looking at. The continued service he gives is very helpful in all aspects. More

Ann Shirley provides excellent courteous customer service and will alway provide whatever discounts or coupons that she can apply. One of the best that I have dealt with in 40 years of car ownership. and will alway provide whatever discounts or coupons that she can apply. One of the best that I have dealt with in 40 years of car ownership. More

Our family has been using BV VW service for years. We love our VWs and the service we get at Rudy Luther's BV Volkswagen is always amazing. For example, at the time of our last visit, our extended warran love our VWs and the service we get at Rudy Luther's BV Volkswagen is always amazing. For example, at the time of our last visit, our extended warranty was about to expire, so we asked our service rep - Sandie - to check out a suspected AC issue (even though it's the middle of winter). In order to do this thoroughly, she had to keep the car inside, overnight, in order to trigger the AC to activate. At no cost to us - she gave us a loaner so that we were not inconvenienced at all. Then, due to her diligence, the mechanic did find an issue, and even better, it was covered under our extended warranty. Sandie saved us $900 by finding the issue BEFORE the warranty ended. We couldn't ask for better service! More

We enjoyed working with Linda Radue, both via email and in person. She has a lot of energy and seems to like what she does. in person. She has a lot of energy and seems to like what she does. More

I had a very good experience purchasing a new car from Burnsville Volkswagen. The process began when I requested a quote online, within fifteen minutes I received a phone call from Mike Barcalow, and set Burnsville Volkswagen. The process began when I requested a quote online, within fifteen minutes I received a phone call from Mike Barcalow, and set up an appointment to meet a sales representative the next day. I worked with Grant Cox, he was very friendly and knowledgeable about all the different models and the features specific to each one. He did not rush me to make a decision. He sent me home with all the information I needed and gave me time to think about the different models, get insurance quotes, and figure out which car was perfect for me. Tim Wilkins worked with me on my trade in. He took my vehicle for a very short test drive, maybe one block, and did a quick walk around of the vehicle. After a short time he came back with a very reasonable price near market value of my vehicle. After a couple days of looking over the numbers I decided on the car that was perfect for me and was ready to make a deal. I found the same car I wanted at a different dealership near my location. I had received a better price on the new car and they offered me more for my trade in, but the new car sales manager at this other dealership was very pushy and tried to force me into making a deal. The facilities were much older and not as clean, had very poor lighting, the show room was very crammed, and they had far less of an inventory. I called Grant after my bad experience at the other dealership and told him about the better price I was offered. He assured me that I should come in and let them try to regain my business. Tim and Grant beat the price of their competitor and gave me even more for my trade in, which made me very happy. I made the deal instantly. It was close to closing time, but they stayed late to get me in my new car that night. While the paperwork was being drawn out Grant gave me a tour of the facilities, introduced me to the service manager, and set up my phone to work on the cars bluetooth and premium sound system. A couple days after I purchased the vehicle Grant followed up to make sure I was pleased with my new car and offered to answer any questions I may have. Over all from start to finish this was by far my best experience purchasing a vehicle. I would highly recommend this dealership to everyone. My only complaint is that the detailing of the car was rushed, but with all due respect I purchased the car just before closing time and kept the staff late. More

I wasn't planning on trading in my 2009 Beetle that day, but I was to get a new brake light bulb installed and when I got the estimate on my trade in for the sign and drive event, well it was an offer day, but I was to get a new brake light bulb installed and when I got the estimate on my trade in for the sign and drive event, well it was an offer I just couldn't refuse. Kay and Tim are just a joy to work with, they answered every one of my questions and I walked away with a car that is a perfect fit for my needs. More

I had a great experience. Everyone was knowledgeable and friendly. Everything went smoothly. Adam was wonderful. I bought a car there many years ago. They had the model and color I was looking for. friendly. Everything went smoothly. Adam was wonderful. I bought a car there many years ago. They had the model and color I was looking for. More

Linda & Jay were very helpful in our search for a new car. Linda went well out of the way to make the best car buying experiences we have had. Everyone at the dealership was friendly, helpful and worke car. Linda went well out of the way to make the best car buying experiences we have had. Everyone at the dealership was friendly, helpful and worked with us in trading our previous volkswagen. We would highly recommend this dealership and Linda as a salesperson. More

Jared came in on his day off to work with my schedule. He was courteous and very helpful in our passat purchase. The entire process was easy. Highly recommended. was courteous and very helpful in our passat purchase. The entire process was easy. Highly recommended. More