Luther Burnsville Volkswagen

Second chance was worth it!!! Years ago, I had purchased a 2002 VW Jetta. I won't go into details, but the experience was completely horrible. I swore I would never purchase from Years ago, I had purchased a 2002 VW Jetta. I won't go into details, but the experience was completely horrible. I swore I would never purchase from this dealership again. However, I loved the great experiences I had with the service department. So, even though, the next car I had purchased after the 2002 Jetta was from a completely out of state, I still brought it back to Burnsville Volkswagen for service. Everyone in the service department kept me coming back. Fast forward to this past week...My 2007 Passat (which I absolutely LOVED) needed a new engine. I knew I needed to consider purchasing a new car. I was hesitant to even shop here. However, my mother purchased a car from Linda, and she was recommended to me by one of the service advisors. So, I sat down, talked and worked through my options. I am happy to say I am glad I gave her a chance. She was so helpful and patient with all of my questions and circumstances. She made the process so painless and effortless. I highly recommend her and will most likely be back to purchase from her again!! More

Great car buying expereince One of the best experiences at a dealership I have ever had. Make sure you ask for Linda Radue! Linda responded to my inquiry promptly, was ready for One of the best experiences at a dealership I have ever had. Make sure you ask for Linda Radue! Linda responded to my inquiry promptly, was ready for me the day I came and Tom Walsh had the paper work ready. 20 minute test drive, 20 minutes of paperwork and I was on my way! More

A Fantastic Customer Experience I highly recommend selecting Burnsville Volkswagen as your next place to purchase a car. In the age of social media and online shopping, word of mo I highly recommend selecting Burnsville Volkswagen as your next place to purchase a car. In the age of social media and online shopping, word of mouth for product, and convenience for purchasing, reigns supreme. However, after my experience at Burnsville Volkswagen yesterday, I was resoundingly reminded how important, and fantastic, working with people can be. I worked with Sales Specialist Travis Brockman and Finance Manager Tom Walsh for my car purchase. From the moment I met Travis, I knew this was the the individual to work with. Travis is first and foremost, a true car and Volkswagen enthusiast. It was fantastic working with someone that has passion for the product and brand they are selling. Passion in what you sell changes everything in a sales conversation; the interaction with Travis and I was far beyond numbers and value-cases for purchasing. Travis and I spoke about cars and what specifically about my next car was important to me. I felt he understood right away how I wanted to feel when driving my new car. After that initial exploratory discussion, Travis instantly knew the car I needed: a Golf GTI. The GTI has aggressive styling; decades of heritage in being the first "hot hatchback"; solid car culture following; excellent options; competitive drivetrain; fantastic value. Many items I was interested in for my next vehicle. After picking out the car and starting the financial conversation, I was able to meet with Tom Walsh. I'm 34 years old and have heard endless stories about car dealership's employees suddenly losing their ability to listen and becoming "pushy." Luther Burnsville Volkswagen are categorically not part of that stigma. Tom brought me into his office and made what I perceived to be the "scary" part of the afternoon - me making a sizable financial commitment for a long period of time - into a comfortable and encouraging conversation. Tom walked me through a number of options that I might see value in adding to the car before taking it home. I was able to ask him numerous questions about the additional services and he was completely able to answer with confidence. Without Tom's particular personal brand of insight and calm, I can see why this part of the process could be intimidating. It was not at all intimidating for me. Once the paperwork was signed, I got to the fun part: taking delivery of my brand new car. Travis walked me through all of the features of the car and got everything setup - bluetooth connection, Apple Car Play, vehicle settings, etc. With the car personalized, and the ink dry, I could confidently leave with my new car knowing everything had been taken care of. I was completely besides myself in how fantastic of a customer service experience I just had. Was I listened to? Absolutely. Was I catered to? Completely. Was I explained everything pertinent that I needed to know? Certainly. The employees at Luther Burnsville VW genuinely had me feel they had my best interest at heart. I would recommend doing business here to anybody. If you have the opportunity to do so, specifically reach out to Travis and Tom, I can't stress enough how easy, stress-free and, most importantly, fun they made purchasing my new car today. More

Happy First Time VW Beetle Owner Buying my VW was so fun. It was a cold rainy day, I had contacted Linda to let her know we were coming to look at the vehicle. When we got there she Buying my VW was so fun. It was a cold rainy day, I had contacted Linda to let her know we were coming to look at the vehicle. When we got there she had the VW inside and ready for our test drive, inspection. The whole experience was professional yet fun. I would definitely recommend Luther VW and Liinda Radue . More

Excellent Car Buying Experience The car buying experience I had last month at Luther VW in Burnsville clearly exceeded my expectations, from the first visit on. Through a friend I wa The car buying experience I had last month at Luther VW in Burnsville clearly exceeded my expectations, from the first visit on. Through a friend I was referred to Linda Radue. Doing an online search, I saw a car there I was interested in. We started with a phone call, and then Linda had the vehicle ready to go for me that evening for a test drive. The dealership has a nice, no-rush tone as you walk in the door, and I found Linda to be sincere, genuine, helpful, and thorough with all the details as we spoke and did the test drive together. I had a lot of questions and she answered them all. It was apparent to me she really wanted to help someone get into the right vehicle for them. Within days the purchase was made & my wife and I couldn't be happier with our VW Golf SEL. One matter with the vehicle, post-purchase, was addressed quickly by their service dept. at no charge. I was impressed with the entire process of sales and service. So, I highly recommended Luther VW and Linda Radue! More

Always Receive Great Service We have never been disappointed in the service we have received over the past 8 years with Burnsville VW. Linda Radue takes the time we need to make i We have never been disappointed in the service we have received over the past 8 years with Burnsville VW. Linda Radue takes the time we need to make informed decisions about our vehicles and service options. We recently purchased a 2018 Tiguan! Linda taught us all we needed to know about the features of the Tiguan. Thank you!!! More

Great Service Thank you Travis for making my car purchase so easy and enjoyable! I appreciate your knowledge of the vehicle and your friendly, no-pressure approach. Thank you Travis for making my car purchase so easy and enjoyable! I appreciate your knowledge of the vehicle and your friendly, no-pressure approach. More

Knowledable Sales Rep, John, helped us every step! My wife and I had a very positive experience at Luther Burnsville-Volkswagen. We recently purchased a 2018 VW Atlas SEL from John in sales. John was v My wife and I had a very positive experience at Luther Burnsville-Volkswagen. We recently purchased a 2018 VW Atlas SEL from John in sales. John was very knowledable about the Atlas and took the extra time even after the sale to show us features of the vehicle. Also, we were impressed by the quick closing time versus the HOURS it took in the past at other dealerships when purchasing a vehicle. I highly recommend Luther Burnsville Volkswagen when considering a new car purchase. Talk to John. He'll take care of you. More

Very good !! Considering it was so far away I recently purchased a 2015 cerfited Volkswagen Beetle convertible from Luther Burnsville Volkswagen, Travis Brockman was my salesman, my husband and I recently purchased a 2015 cerfited Volkswagen Beetle convertible from Luther Burnsville Volkswagen, Travis Brockman was my salesman, my husband and I were pleased with our purchase when it arrived door to door shipping. Travis gave us great customer service, personable and professional answering all guestions and keeping his word sending pictures and keeping us up dated. Kudos Travis you rock !!!!! From WS,NC to Burnsville, MN More

Effortless Really fantastic experience! Would highly recommend. Luke was very engaging, super responsive, and pure joy to work with. His experience, promptness, Really fantastic experience! Would highly recommend. Luke was very engaging, super responsive, and pure joy to work with. His experience, promptness, and friendliness stood well above the other people we dealt with in our car buying experience. More