Luther Burnsville Volkswagen - Service Center

I stopped in this morning without an appointment, but had a check engine light on. they squeezed me and did my 20K maitenance as well without an appointment. Ugur as very curteous and helpful to ensure I w a check engine light on. they squeezed me and did my 20K maitenance as well without an appointment. Ugur as very curteous and helpful to ensure I was taken care of 100%. thank you! More

I had a spur of the moment service need with no appointment, Sandie Fuller got me in, got me a loaner car, and got me on my way to work within 10 minutes. She's friendly, respectful, her customer appointment, Sandie Fuller got me in, got me a loaner car, and got me on my way to work within 10 minutes. She's friendly, respectful, her customer service is top notch and would recommend her to anyone. Thank you Sandie, you really helped me out when I was in a bind. More

Brad was very helpful and honest. I waited for my service to be done, around 2 hours. Having a work station and wireless made it great. They do good work. Having the express lane for o il changes service to be done, around 2 hours. Having a work station and wireless made it great. They do good work. Having the express lane for o il changes is also helpful. More

Everything went perfectly as scheduled! I great experience! PLEASE develop a rear view camera for the 2012 Passat. The vehicle is so well designed that I do not have a visual distance reference on experience! PLEASE develop a rear view camera for the 2012 Passat. The vehicle is so well designed that I do not have a visual distance reference on the car when backing out of a tight parking space. I see that the 2013 Passat has such a camera. HELP, PLEASE! More

I just brought my 2007 Passat Wagon in for its 70,000 mile maintenance. I usually doing things like this myself because I just like doing things like this, that's why my other Volkswagen is a 1972 Westf mile maintenance. I usually doing things like this myself because I just like doing things like this, that's why my other Volkswagen is a 1972 Westfalia Campmobile. But I bought an extended warranty when I purchased this car a couple of months ago at Westside Volkswagen, I live in Burnsville, so I wanted to make sure routine maintenance was documented which is why I brought it in. I must say I was surprised, and pleasantly so, at the greeting and cordiality of the staff at Burnsville Volkswagen. It made my stay there, as short as it was, extremely pleasant. They will be seeing me again in about another 10,000 miles. More

This is my third car from this dealership, two from the same sales person. I feel like family and am always treated perfectly! It's not only me as I hear how others are treated as well. Overall, always an same sales person. I feel like family and am always treated perfectly! It's not only me as I hear how others are treated as well. Overall, always an excellent experience from start to finish, no matter which department. More

No matter how hypochondriac-like my issues/questions about my new new vehicle were, I was greeted with a smile and 'we aim to please' attitude. If I was that person, I would have been annoyed with my c about my new new vehicle were, I was greeted with a smile and 'we aim to please' attitude. If I was that person, I would have been annoyed with my concerns since the issues did not present when I came into the dealer service area. However, I was moving out of the area and Sandee wanted me to have peace of mind that all was working properly before I left. On my first visits, repairs/replacements did have to be made. So, I suppose I was a little hypervigilant with additional noises and responsiveness of my vehicle. The reason for the last visit was a new rumbling noise that I was afraid might have been the result fo damage to the underside of my car from driving multiple times over ice piles where the bottom of my car dragged, forward and backward. Sandee took me to the service area to point out the shields in place on the bottom, no scratches, no damage. It gave me a certain peace of mind now knowing for sure that VW still built cars with the underside shielded so well. A relative, who is a car mechanic, pointed out that it's common for new car owners to suddenly start hearing new noises that have been there all along, after adjusting to the sounds of their new vehicle. I understood that, but it was the potential ice pile damage that made me question. With that in mind, I think it makes sense for Luther BV to consider returning to the 90 day (or before) "come in for first service and buyer questions," instead of the 30 days offered when i bought my vehicle. 90 days gives a buyer a better chance to acclimate to the new sounds and handling of a new vehicle. When I dropped my EOS off for this last service appt, I realized I had become attached. I was thrilled when I returned the loaner and had my car back. It further affirmed that I made the right choice of VW cars...for me. More

I have recently moved to the Minneapolis area from Washington, DC and I really can't say enough about the kindness and service I've received from Rachael and the rest of the team at Luther Burnsville Washington, DC and I really can't say enough about the kindness and service I've received from Rachael and the rest of the team at Luther Burnsville VW. I have always been greeted with a smile, clearly had my services & costs explained before I leave my car, and been treated to extremely prompt service. The team at this dealership keeps a tight ship. The cost is fair, the dealership is clean, and the people & service are fabulous. I'm not sure when I'll be in the market for my next vehicle, but, I will certainly be going there if I decide to stick with Volkswagen! Thanks for making me feel so welcomed Luther Burnsville VW! More

Ann Shirley is a great customer service representative! She is kind and extremely helpful with any questions and concerns you might have. I will bring my vehicle back for sure! She is kind and extremely helpful with any questions and concerns you might have. I will bring my vehicle back for sure! More