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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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December 13, 2021

Fast and efficient. Proper documentation. Easy. Reliable. Communicated well if there was a problem. Didn't over charge. More

by A.SANTELLI.JAYSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2021 -

Luther Family Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 12, 2021

ALWAYS great service at Luther GMC!!!!!! 1st Class!!! Would not buy from anyone else ever!!!!!!! More

by Avoiding the oilfield buyer....
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Luther Family Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 11, 2021

Robb was so helpful and positive and he took care of getting a hold of someone to talk about our warranty. More

by THOUGHTSANDINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Luther Family Buick GMC responded

THOUGHTSANDINK, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 11, 2021

Very accommodating to get my vehicle in for an unscheduled service issue late in a Friday. They even arranged the tow for my disabled vehicle. More

by Clint
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Luther Family Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 11, 2021

People where helpful did a good job and the work was done and they called when I could pick my car More

by CUDA57
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2021 -

Luther Family Buick GMC responded

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 09, 2021

I waited for my vehicle…took a little longer than anticipated, but time went fast. Thankfully had my iPhone with me! 😊 Friendly service. More

by KMSCHUMACHER51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Bloomquist
Dec 10, 2021 -

Luther Family Buick GMC responded

Thanks for your great review, KMSCHUMACHER51. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 09, 2021

They always friendly staff. They gave me multiple options for the repair I needed, including an option that wasn't with their company that was cheaper! It's easy to schedule maintenance, and they have an onl More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Luther Family Buick GMC responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 08, 2021

They were great to work with and kept me informed. My car was fixed in a short time. More

by Janelle S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2021 -

Janelle S responded

Great service department!

December 08, 2021

Robin always does an outstanding job! He greets you by name and makes sure everything goes as planned. More

by PFINSTAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Luther Family Buick GMC responded

Hello, thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

December 08, 2021

The service department was very helpful in getting my vehicle in and looked at. I was offered a ride from the dealership. They also sent a courtesy vehicle to pick me up when my vehicle was finished. I r More

by Keith Pederson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2021 -

Luther Family Buick GMC responded

Your compliments and kind words mean so much to us and our team! We love hearing from satisfied customers, as we work incredibly hard each and every day to ensure that they’re given the fantastic customer service we know they deserve. Thank you for your business and for coming into see us. We hope that we can have the opportunity to work with you again soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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