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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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May 14, 2021

I had an appointment at 9:15. I dropped the vehicle off about 8:30 and my wife picked me up. Never got a call when it was done. I texted about 12:00 to see if it was done. Just thought you wanted to know. More

by nustadb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Luther Family Buick GMC responded

Thank you for the great feedback! We appreciate hearing all your comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 14, 2021

They always do a good job. What I really love is that they don't give me a whole list of b/s that really does not need to be done to my vehicle. Every problem so far they have found is a REAL problem not More

by AARETZER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Luther Family Buick GMC responded

I sincerely thank you for going out of your way to write this review about our dealership. We are dedicated to providing each and every customer with a comfortable and professional service experience. Your feedback is a testimony that our dedication has really paid off. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 14, 2021

I had an appointment for an oil change. They alerted me that the 22 point inspection of my vehicle was due. There was a comfortable lounge area for waiting. My vehicle was ready in a reasonable amount of More

by marlysgregory
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Wray
May 19, 2021 -

Luther Family Buick GMC responded

Thank you so much for your review! Happy customers are our goal and our mission and it’s exciting to see that this was delivered to you during your experience. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 14, 2021

Driving through Fargo on a Saturday afternoon when my oil lines blew out. Was stranded. Kevin took care of the situation. Got the car in for service ASAP and got us a loaner vehicle so that we would not be s More

by Eric
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Luther Family Buick GMC responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 13, 2021

The individual helping me on this date needs to be commended! Up to this point, I have not received such helpful, amenable and congenial service. More

by Momknowsbest
Recommend Dealer
Yes
Employees Worked With
Morgan Wray?
May 18, 2021 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 13, 2021

Great staff, great service.....exceeded all my expectations. This dealership is constantly going above and beyond to make the customer happy. Couldn't be more satisfied. More

by LANCEKITZAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2021 -

Luther Family Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 12, 2021

Beyond great full for Luther! I walked in after a rough morning with my spare tire on & they were able to replace it with a new tire within 30 minutes, as well as received a discount with them being new ti More

by walketer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! We are glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 12, 2021

I came in for a oil change appointment that I made a week in advance. I was told it would take about 45 minutes. It took an hour and a half. For a simple oil change. Unacceptable. More

by DJLARSON
Recommend Dealer
No
Employees Worked With
Andrew Bloomquist
May 14, 2021 -

Luther Family Buick GMC responded

We appreciate you taking the time to share your experience with our dealership. I would like to speak with you about the details of your time with us. Please contact us directly at your earliest convenience. Thank you. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 12, 2021

The service and all arrangements involving scheduling was done perfectly. Kevin took care of everything and as the vehicle needed to be kept for the full day, he updated us and kept us informed throughout th More

by TBOYER9589
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2021 -

Luther Family Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

May 11, 2021

I received top class service from Robin at Luther Family Buick GMC. I appreciated the quick updates via text message throughout the day. Quick responses and fair prizes were an added bonus. More

by jdsolberg22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Luther Family Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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