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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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April 08, 2021

I would like to give feedback. I need more than 25 words. Can you email me at djbejb@yahoo.com so I can send feedback? More

by djbejb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robb Reierson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Jermstad
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Luther Family Buick GMC responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 04, 2021

This visit the tech reprogrammed the radio so hopefully it will work correctly in the future. Sean explained everything very well. This radio in my 2020 Sierra has been a frustration. More

by rpjohnsonmn
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean in the shop
Apr 07, 2021 -

Luther Family Buick GMC responded

We love hearing about customers that have a terrific experience. We are proud that you chose our dealership. Please feel free to contact us if you have any questions on your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 04, 2021

Excellent service from top to bottom!! I'm very grateful how well you treat your customers!! The you very much!!! Look forward to go back if I need too!! More

by MIKESSNAKESPIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Samantha Berghorst
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Todd Brown
Apr 07, 2021 -

Luther Family Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 03, 2021

The service for my oil change was fine however I wanted to ask somebody some questions referring to my 2019 sierra Dinali and they couldn’t give me the time of day they want me to waste my time to make an More

by coronatoa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robin Tollefson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 21, 2021 -

Luther Family Buick GMC responded

We want to learn more regarding your recent visit as your experience does not reflect our values. We pride ourselves on exceptional customer service, so the details you’ve mentioned do not live up to our standards. If you are open to contact, please feel free to call us at your earliest convenience. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 02, 2021

Received great friendly service and the work was done in a timely manner I plan to have my service work done at Luther Family Thanks More

by lyn2065175
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Ebens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Luther Family Buick GMC responded

Thanks for allowing us to help you. It is great to hear that you had such a positive and fulfilling dealership experience. We look forward to working with you or anyone you might send our way in the future. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 02, 2021

Oil change completed in less than an hour, staff were kind and courteous. They didn’t try to sell us things we didn’t need. More

by JON.MORSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Unknown name of service representative
Apr 07, 2021 -

Luther Family Buick GMC responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you. Please let us know if we can help you with anything else, thanks. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 02, 2021

We have been quite satisfied with the service we’ve received from Luther GMC for over ten years which is why we have used them for most of our service needs. Robb has been our contact most recently and More

by MSIAGRAB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Luther Family Buick GMC responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 01, 2021

They keep their appointments and promises.I get all my They keep their appointments and promises. I get all my vehicles serviced at Luther including my Corvette and they always do a great job! Kevin is t More

by Tomniel2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wayne Ellefson
Apr 06, 2021 -

Luther Family Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

April 01, 2021

I brought my truck in for an oil change and a recall a day early. Was expecting a call the next day. Was done in an hour!! Very fast!! More

by Chevyracing03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 06, 2021 -

Luther Family Buick GMC responded

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

March 31, 2021

I've been a loyal customer at Luther GMC for about fifteen years and is very satisfied with the service i get there for my Yukon More

by Weldon Bryant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2021 -

Luther Family Buick GMC responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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