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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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February 10, 2021

Everyone is friendly and smiling under their masks. My car is done quickly and everything is explained easily so I understand. Love that I get a car wash! Robb is awesome!!! More

by jenniechristians
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Luther Family Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 10, 2021

Very professional and friendly. I trust my vehicle to be well maintained. Like the new program of a loaner instead of courtesy drivers. All work was satisfactory. More

by angelalaurie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Luther Family Buick GMC responded

Angela, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 10, 2021

Outstanding service experience. Greeted well, the dealership had 2021 loaner car warm and ready for me when I got there.. Just an outstanding experience over all More

by Dave from Moorhead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2021 -

Luther Family Buick GMC responded

Dave, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 09, 2021

Brought vehicle in for recall work on 2018 Chevy Malibu. The service was great. I like the text updates and email of invoice at completion. More

by ryansunram
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Luther Family Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 09, 2021

Paul has alway done a great job and took care of all with high understanding! Thank You Paul and your TEAM! Enjoy your Day John Wentzell More

by johngwentzell
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Luther Family Buick GMC responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact me or visit us if you need anything else. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 08, 2021

Service was great! We have a problem with the mechanic, cabin air filter was left dirty after check...could have at least blown it out!!! More

by nebalis
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Luther Family Buick GMC responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 07, 2021

Superior customer service! Highly recommended. Kevin provided prompt feedback and maintained continuous communication throughout the the day. Thank you Luther GMC! Much appreciated. Keep it up! More

by barry.knudson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Luther Family Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 06, 2021

Very friendly and helpful staff. Waiting area is clean and plenty of space for social distancing. Very happy with the service we received. In and out in an hour. More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Luther Family Buick GMC responded

Jim, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 05, 2021

Great communication from Robin. Quick diagnosis of the problem and fast turn around with results. Will bring truck here for all future repairs and maintenance. More

by kevin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2021 -

Luther Family Buick GMC responded

Kevin, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

February 04, 2021

Goes above and beyond service expectations. Plenty of service days and hours appointments to chose from so its very pleasing with the flexibility. Very friendly and informed staff and great to work with. More

by SKYLER WELTIKOL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 09, 2021 -

Luther Family Buick GMC responded

Skyler, thank you for writing such a great review about our dealership! We appreciate the feedback and are pleased that your service experience was so positive. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We look forward to seeing you again. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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