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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,316 Reviews
Call Service Center (701) 356-7100

3,316 Reviews of Luther Family Buick GMC - Service Center

Sort by
February 20, 2024

Great The scheduling of my oil change was easy and the Atchison and follow up were great More

by ROB@FARGOLINOLEUM.COM
Recommend Dealer
Yes
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Feb 22, 2024 -

Luther Family Buick GMC responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Rob. Please don't hesitate to call if I can help with anything at all. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

Helpful
February 19, 2024

The Luther service team was fantastic. They listened to my issues, diagnosed the problem quickly, and had my truck fixed same day. Throughout the day they continually kept me updated. Outs More

by collins16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robb Reierson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 22, 2024 -

Luther Family Buick GMC responded

Thank you for leaving us this great review! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

Helpful
February 18, 2024

Excellent experience. Greeted by cordial personnel in the service and parts area (came for oil change and tire rotation). Enjoyed looking at the new vehicles while waiting More

by Brad
Recommend Dealer
Yes
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Feb 20, 2024 -

Luther Family Buick GMC responded

Thank you for visiting our service department and for leaving the kind words, Brad. I plan to continue giving great customer service and a comfortable place for all our guests during their visit to our dealership. I look forward to working with you again soon! Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

Helpful
February 18, 2024

They were able to get my car done a few days earlier which was so helpful! More

by KATMONSON
Recommend Dealer
Yes
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Feb 20, 2024 -

Luther Family Buick GMC responded

Thank you for reviewing your service experience! I aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

Helpful
February 18, 2024

You can be very happy with your service people I'm very happy. You have a great place. More

by garybranden
Recommend Dealer
Yes
Employees Worked With
Idk but boy they sure explained everything I need to know they even stayed on the phone and helped me get the cover my battery I have had excellent experience from parts to service.
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Feb 21, 2024 -

Luther Family Buick GMC responded

Gary, thank you for your kind words. We feel our service department is what makes Luther Family Buick GMC special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

Helpful
February 18, 2024

Paul is always great to work with. He goes above and beyond To help customers like me More

by bryantd
Recommend Dealer
Yes
Employees Worked With
Paul
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Feb 21, 2024 -

Luther Family Buick GMC responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

Helpful
February 18, 2024

Very friendly and helpful. He kept me informed. I appreciated how he clarified everything I was hoping to do. He did not assume. More

by BRANDILKZ
Recommend Dealer
Yes
Employees Worked With
Tyler
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Feb 21, 2024 -

Luther Family Buick GMC responded

Thanks for the kudos, Brandi. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

Helpful
February 16, 2024

Everybody has been very accommodating Paul has been very nice to work with regarding the issue with my car More

by rickrooster8
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
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Feb 20, 2024 -

Luther Family Buick GMC responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Paul does for Luther Family Buick GMC and our customers. Hope to see you again soon! Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

Helpful
December 26, 2023

Used the wrong wrench so couldn't get lugnuts off and said they were rusty. Revisit reminder had wrong mileage. More

by nancy.vetter52
Recommend Dealer
No
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Dec 28, 2023 -

Luther Family Buick GMC responded

Hi Nancy, and thank you for sharing your feedback with us. I take these matters very seriously and would like to learn more about your time spent with us. Please contact me at your earliest convenience. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

Helpful
December 08, 2023

Paul dose a great job with scheduling and communication we throw a lot of challenges his way. More

by CHAD83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2023 -

Luther Family Buick GMC responded

Thanks for your outstanding review, Chad! I'm very happy to hear that Paul was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Nathan Loose | nathan.loose@lutherfamilybuickgmc.com | 701.356.7100

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