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3,317 Reviews of Luther Family Buick GMC - Service Center
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May 28, 2020
I've purchased a few veichles over the years from Luther, and have been satisfied every time. Staff is friendly and easy to work with. and have been satisfied every time. Staff is friendly and easy to work with. More
by heather.hockey
Verified CustomerEmployees Worked With
Other Employees :
Karen Ust-Grothmann
May 27, 2020
Excellent Service Excellent customer service. Paul was very knowledgeable, he answer all my question when I came in for service on my Buick. He was very easy to work Excellent customer service. Paul was very knowledgeable, he answer all my question when I came in for service on my Buick. He was very easy to work with. More
by jesmokey
May 24, 2020
Fantastic service! I appreciated the personal phone call to explain my car’s issue!! They fixed the problem the most cost efficient way. Thank you!! to explain my car’s issue!! They fixed the problem the most cost efficient way. Thank you!! More
by steve_rage
May 23, 2020
This has nothing to do with one person in particular. Since day 1 I have not had 1 single good experience. I have always left feeling terrible and much worse than when I came in. I am always ignored wh Since day 1 I have not had 1 single good experience. I have always left feeling terrible and much worse than when I came in. I am always ignored when I go to check in. I have had to literally wait 5 minutes for someone to acknowledge me. This was after I initiated the conversation and said, "can somebody please help me?!" Otherwise they had been sitting around conversing with themselves. I felt like a burden because I asked for help. I was there one time with the tow guy and he helped me more than any of your staff. He went to the counter, through the keys down and then help me get the service I needed. He said, don't worry this isn't just you, it happens all the time. When I finally get some acknowledgement I felt like a burden on the staff. That's how they make me feel because they are terrible. We have gone to your facility since day one to get services and repairs. We have spent so much money there and have gotten 0 respect in return. Sure, the sales gentleman was very kind and nice, but that was because he was selling the vehicle. After that, we have been ignored. We are no longer going to use your services because our warranty is up. I am writing this email in hopes that it helps other people not experience such bad service. I have Nothing but bad things to say about your dealership. I just want to be treated like a human being. That shouldn't be that difficult especially when your in a sales position. Last thing, I am a nurse and I found it very disturbing that none of your staff were wearing mass. Other than the check out lady, no one was taking precautions. They were definitely not 6' apart and they were all clumped together. I have seen what this virus can do and it's not pretty. Amy More
by amyfred13
Employees Worked With
All employees , Kari Sunderland
May 20, 2020
Did the job it came in for but didn’t get my car wash like they said and they charged me $60 to check the engine light that was on. They asked if they should check it but didn’t say anything about $60. I like they said and they charged me $60 to check the engine light that was on. They asked if they should check it but didn’t say anything about $60. I can get that done for free at any part store! More
by mviland
Employees Worked With
Not naming names
May 19, 2020
Very good. I thought I should get an oil change and tires rotate as I only have 6700 miles on the pickup and it will be two years old by June 30th of 2020. I thought I should get an oil change and tires rotate as I only have 6700 miles on the pickup and it will be two years old by June 30th of 2020. More
by DKBJORGE
Employees Worked With
May 16, 2020
Guys were to the point and didnt have any hidden fees. Much better to deal with than Gateway. Will be a returning customer. They found other mechanical problems and notified me of the issues. Much better to deal with than Gateway. Will be a returning customer. They found other mechanical problems and notified me of the issues. More
by kevin_kasowski
May 16, 2020
Most thorough and respectful service center that I’ve ever serviced my vehicles. Highly recommend them to anyone looking for quality car/truck service. Thanks! ever serviced my vehicles. Highly recommend them to anyone looking for quality car/truck service. Thanks! More
by Rezneje
May 15, 2020
Excellent service by Robin. Fast efficient friendly and timely service. I will be back to service my truck there again. He picked up my truck and returned it. Thank you timely service. I will be back to service my truck there again. He picked up my truck and returned it. Thank you More
by rick.arechigo
Employees Worked With
May 15, 2020
I will always take my vehicle here! They fast and efficient. They never do anything to my vehicle without talking to me first. Very friendly! efficient. They never do anything to my vehicle without talking to me first. Very friendly! More
by ryansmama11
Employees Worked With
