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Luther Family Buick GMC - Service Center

Fargo, ND

4.7
3,317 Reviews

3,317 Reviews of Luther Family Buick GMC - Service Center

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January 16, 2020

I made an appointment with Robin for an oil change, tire rotation and a few warranty issues. Robin was professional and a good listener. Explained things well after service was done. More

by SHAMBAUGH
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2020 -

Luther Family Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 15, 2020

Did an oil chg and had a slow leak checked on the right front tire. I did not have an appointment but they were very gracious and got me in anyway. More

by taxlady116
Recommend Dealer
Yes
Employees Worked With
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2020 -

Luther Family Buick GMC responded

Thank you for sharing your experience with us. Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 15, 2020

Oil change was performed very quickly and waiting in the customer service area was nice. Lead time on getting an appointment was longer than I expected More

by dbadinger
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2020 -

Luther Family Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 12, 2020

Always good to work with !! Appts are in minimal time .Any questions I have they are very helpful in answering them. Good guys to work with!! I would recommend them to anyone!! More

by lindamcnutt
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Lindgren
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Luther Family Buick GMC responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 11, 2020

Awesome experience I did this same review yesterday, but I'm happy to do it again. I went in expecting to pay about $150 for things that I later found out I didn't need. More

by vickismithwilliams
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don't remember the name of the service guy who checked me in...he was awesome, though., Richard Medley
Jan 13, 2020 -

Luther Family Buick GMC responded

Vicki, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 11, 2020

Service manager wasn’t the friendliest guy but I didn’t pay attention to his name. All other services were great. The parts manager was very pop inhelpful. More

by HOWARDBJERKE
Recommend Dealer
Yes
Employees Worked With
Tony Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Medley
Jan 13, 2020 -

Luther Family Buick GMC responded

Howard, thank you for writing this amazing review for our team! We always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 11, 2020

Quick service. Nice, relaxing customer service area with great treats. Put my bulb in at no cost! Amazing and unexpected! Thank you! Made my day! More

by Beth
Recommend Dealer
Yes
Employees Worked With
Robin Tollefson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Emmerich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Luther Family Buick GMC responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 11, 2020

Disappointed as I didn't have my regular service manager. All I recieved was an email my car was ready. What was done as far as the service to my car? I have always gotten a call explaining what was done and More

by heidiolson204
Recommend Dealer
Yes
Employees Worked With
Joe Emmerich
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Luther Family Buick GMC responded

Thank you for taking the time to provide this review of your experience, Heidi. We are concerned with the rating you've assigned us. We would appreciate the opportunity to speak with you regarding your visit so we can move forward in a positive light and gain another life-long customer. Please reach out to us at your earliest convenience. I look forward to hearing from you soon. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 11, 2020

Everything went to smoothly from the customer service while making my appointment to the reminders and the texts received during my service. Also, the ability to pay online was a plus too! Great customer More

by LINDSAY9
Recommend Dealer
Yes
Employees Worked With
Paul McDonald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2020 -

Luther Family Buick GMC responded

Lindsay, thank you for the feedback! We are happy to hear about your positive experience at Luther Family Buick GMC, and we are grateful you chose us for your automotive needs. We look forward to working with you again in the future! Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

January 10, 2020

Best service in town. I have had excellent experience every time I have visited Luther. Both Ford and GMC. From buying to servicing my vehicle. More

by 12 Enclave
Recommend Dealer
Yes
Employees Worked With
Jerron McDonald
Jan 10, 2020 -

Luther Family Buick GMC responded

We really appreciate your feedback! We love hearing from our customers and thank you for choosing us for your automotive needs. We hope that if you ever require automotive assistance in the future, you won’t hesitate to reach out to us. Sincerely, Adam Heili | adam.heili@lutherfamilybuickgmc.com | 701.356.7100

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