Luther Family Buick GMC - Service Center

There was no shuttle service. I scheduled this service because I had an appointment in town. I was told that there was a shuttle service available. I gave an extra half an hour a I scheduled this service because I had an appointment in town. I was told that there was a shuttle service available. I gave an extra half an hour and was told there would not be a problem for me to get to the appointment. I asked about the shuttle and was told just wait in the lounge. There was no sign and no one was around to offer assistance. I had to cancel my appointment. More

Very pleasant and easy to work with. Very easy to schedule the appointment. Asked if I had any other issues with the vehicle. When I arrived for my appointment they were fast to check my Very easy to schedule the appointment. Asked if I had any other issues with the vehicle. When I arrived for my appointment they were fast to check my vehicle in, they also checked to make sure there was no other recalls on it. Did the required work very quickly. While I was waiting I was asked 3 times if I needed a ride some place. Very pleasant experience. Thank you!! More

Oil change Super friendly and helpful Made time to look at other concerns I had with my Buick Enclave. Everyone was great to work with on my visit Super friendly and helpful Made time to look at other concerns I had with my Buick Enclave. Everyone was great to work with on my visit More

Vehicle stopped working unexpectedly Service shop was very busy but found time to squeeze me in.Kevin asked questions to narrow down the problem.. He called and updated me. Service shop was very busy but found time to squeeze me in.Kevin asked questions to narrow down the problem.. He called and updated me. More

Works with you to solve issues! Electronic issue, worked car in as it was undrivable. Seems to have rational diagnosis of problem and more importantly a solution that makes sense. Ti Electronic issue, worked car in as it was undrivable. Seems to have rational diagnosis of problem and more importantly a solution that makes sense. Time will need to pass before I can be totally certain of success after module replaced. More

Oil Change We bought our truck and we received 2 free oil changes. We don’t drive our truck a lot so we didn’t have a lot of miles on it. When we got to the cent We bought our truck and we received 2 free oil changes. We don’t drive our truck a lot so we didn’t have a lot of miles on it. When we got to the center they said the free oil changes had expired. I feel that they should have honored the GM free oil change anyway. We did have a free oil change from Luther and did have to use it. But we should have had 3 free oil changes. It is a two hour drive for us so I dont see us going back for oil changes. Also when we picked up the truck is smelled like burning oil. My husband got out and look and they had spilled oil all over and didn’t clean it up. Very unprofessional. We had to wipe it all off. I feel like for the price we paid for the truck we would have gotten better customer service. More

TIRE PRESSURE At check in told them LEAVE tire pressure where it is,but when we left dealership they were all from 38 to 39.psi. Too high for me. I know mistakes ca At check in told them LEAVE tire pressure where it is,but when we left dealership they were all from 38 to 39.psi. Too high for me. I know mistakes can B MADE. NO BIG DEAL More

Great service Service and readiness of shop is evident. Makes it easy and needs are met with out hassles. Review of the truck and looking for the recalls was aut Service and readiness of shop is evident. Makes it easy and needs are met with out hassles. Review of the truck and looking for the recalls was automatic by Robin. Cookies were great! More

The service is efficient and friendly, nice facility! I love it when they wash the vehicle! I always forget that it is part of the service at No Charge so it is a nice surprise. I love it when they wash the vehicle! I always forget that it is part of the service at No Charge so it is a nice surprise. More

Outstanding service Went in for a brake software recall appointment and told them about the issues with the brake. They replaced the bad part, the belt, and did the recal Went in for a brake software recall appointment and told them about the issues with the brake. They replaced the bad part, the belt, and did the recall without needing to make a new appointment. They had my truck over twice as long as what was scheduled and were pretty busy with other customers. Everyone was very friendly and helpful. Would recommend them to anyone. More