Luther Family Buick GMC - Service Center

Very Easy To Work With Very easy to work with and would recommend them to anyone. Very friendly employees compared to the other GM dealer in town and a lot more organized. Very easy to work with and would recommend them to anyone. Very friendly employees compared to the other GM dealer in town and a lot more organized. More

New tires My wife's Uncle took care of us once again. Came to Fargo to have a baby, drove separately, the shop guys knew we would be picking it up later. Came i My wife's Uncle took care of us once again. Came to Fargo to have a baby, drove separately, the shop guys knew we would be picking it up later. Came in, paid for it, buddy of mine picked it up and drove it home for us. Very well taken care of as far as customer service goes! More

SERVICE WORK Told them we had an appt but they did not seem to care. They were more concerned that we needed new tires and NO ONE came and got us to discuss this Told them we had an appt but they did not seem to care. They were more concerned that we needed new tires and NO ONE came and got us to discuss this option. Instead the guy told us he was waiting on another guy who was at lunch!! We told them we could not do tires that day and to just put them back on as we had an another apt to get to but they still proceeded to stand around and give us tire quotes when we clearly stated we did not have time. We had already been there over a 1-1/2 with no one coming to talk to us. If you have someone going to lunch maybe someone else should take over that spot so a customer isn't left just sitting there. It seemed that no one cared we had to get to another apt (which we ended up being late to!!!) Not impressed with the way things were handled. A customer should NOT be left sitting and waiting due to one of your employees being at lunch. We have purchased all our vehicles from Luther but it only takes one bad experience for a customer to go elsewhere!! More

Oil change Everything was fine. The car wash is so nice- they did a winter check on my car also - I waited a bit longer than usual but they were really busy. Everything was fine. The car wash is so nice- they did a winter check on my car also - I waited a bit longer than usual but they were really busy. More

Work on my gmc. Didn't have to wait long, and I was greeted right away when I drove my car in to be repaired. Came and told me what was needed done,before they worked Didn't have to wait long, and I was greeted right away when I drove my car in to be repaired. Came and told me what was needed done,before they worked on it. More

Professional Luther is not he cheapest place in town to have oil change done, but they are fast professional and they have courtesy rides to and from work. Luther is not he cheapest place in town to have oil change done, but they are fast professional and they have courtesy rides to and from work. More

Pre-trip check up I always have your service department go over my car before I drive 1800+ miles to Arizona. You were quick and through. There's never been trouble o I always have your service department go over my car before I drive 1800+ miles to Arizona. You were quick and through. There's never been trouble on the road. More

Recall Simple safety recall was performed, my first time in the dealership. Timeliness is extremely important to and for us, they ran the vehicle in as sched Simple safety recall was performed, my first time in the dealership. Timeliness is extremely important to and for us, they ran the vehicle in as scheduled, had us out in no time. More

Great hospitality ...... Workmanship is good... Coffee and cookies were good. Working with Kevin was very easy a friendly and personable person. W hospitality ...... Workmanship is good... Coffee and cookies were good. Working with Kevin was very easy a friendly and personable person. We will certainly work with Kevin again. More

Doing it right Always professional, courteous and on time. Service advisors always do their best to meet scheduled service times, clearly explain service performed Always professional, courteous and on time. Service advisors always do their best to meet scheduled service times, clearly explain service performed and invite questions. They invite phone calls from customers if there are questions following the srvice.x More