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Luther Family Ford

Fargo, ND

Overview
Employees
Reviews
Vehicles
4.5
5,100 Reviews
With 12 President's Awards under our belt, we pride ourselves on excellent customer service! Our strong and friendly sales and service staff with many years of experience are committed to satisfying customers' needs.
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3302 36th St S

Fargo, ND

58104

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Showing 5,100 reviews

August 04, 2022

Picked up truck and had a dead battery, did not diagnose check battery light and charged me for it Claimed tracks were broken on sunroof, they are not, didn’t check moisture on sunroof switch board, mis More

by Kranchf350
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Bendickson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2022 -

Luther Family Ford responded

Good Morning, The technician diagnosed your battery issue as being an open in the wiring harness circuit CDC09, all repairs declined. Any time diagnostics are requested by a customer there is a charge associated with the technicians time. The sunroof issue was diagnose to be broken guides, they are made of plastic and are cracked, moisture is present in the overhead counsel. Sunroof is not operating properly coupled with water intrusion already present will lead to all sorts of electrical issues including battery drain. All repairs were declined. I apologize if anyone treated you in any manner that made you feel as though you were disrespected. That is not how we treat our guests. Generally my teams feedback is positive. I am very easy to be reached and am disappointed that you chose to respond in this manner rather than reaching out to me directly.

Aug 05, 2022 -

Kranchf350 responded

Never had a dead battery before bringing it in to be serviced, Haven’t had a battery issue since servicing Ordered a used upper counsel and plugged it in and sunroof works fine, seals up perfectly. Had two tpms sensors installed and now on of the sensors I had installed a couple months ago doesn’t work Still have a advanced steering light on my dash that wasn’t there prior to coming in. Basically paid 700$ for the tech to install two tpms sensors and drain my batteries down to nothing If you think this is good service work, I’m thouroughly disappointed in your shop

Aug 05, 2022 -

Luther Family Ford responded

The initial complaint is vehicle is leaking water through the upper control panel on the headliner after rain. Inspection revealed the sunroof was not parking correctly allowing water to leak in. A used console would not rectify that concern. It may rectify the damage already caused to the console by water intrusion but will not address the root cause of the complaint which is water leaking. In either case a console was recommended due to the water damage. The vehicle was brought in for LH sensors inop, is the concern with the left hand sensors rectified? Have you allowed us to try to retrain the right hand side? Yes the vehicle did need to be jumped at the dealership, I believe my staff stayed after hours to rectify that concern. With the charging system issue the alternators are not operating correctly, they may cease to charge or charge constantly, leading to premature battery failure. We would be happy to revisit the diagnosis as Brian had offered that evening. I will attempt to contact you on Monday and see what would work best for you.

Aug 06, 2022 -

Kranchf350 responded

Staff did not stay after hours, dealership’s service department was open an hour after I left the premises, you are a liar and trying to blame bad service on the customer

Aug 06, 2022 -

Kranchf350 responded

Tech could not correctly diagnose bad sunroof rails as I pulled fuse to sunroof, it was inoperable as brought in, never opened to even see rails!!! Bad service department and quickly blame customer for terrible service work

August 04, 2022

Always completes my services on time and at a fair price. Service department personnel are very helpful. More

by noelguthmiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 04, 2022

Very friendly people and very nice to work with Tim Z was very helpful with answers that I had about the new pick up and the chocolate chip cookies are always good More

by LYLECHURCH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Zastrow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Meyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Bechtold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayla Blank
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August 04, 2022

My experience was super. I Was told it would be about a 2 hour visit and was gon in 1 1/2. More

by RBERGEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 04, 2022

Mechanics are always helpful and knowledgeable. The staff is always pleasant when it comes time to pay and head out. More

by M.L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 04, 2022

A very quick oil change. Was in and out in less than 30 minutes. Also tried to fix and give other option for key that was broken. Loved that the vacuumed out my car. More

by Jhovenitaly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luki Pusey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 04, 2022

They were very helpful and kept me posted on the status of my vehicle and the pick up prices was very smooth More

by Johnnystarr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Wicklow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Vetsch
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August 03, 2022

The entire team at Luther is exceptional. Great service. My service advisor, Brian, always takes time to fully explain how my vehicle will be repaired. I trust his judgement. More

by Grand Forks Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Bendickson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 03, 2022

They always take good care of my Fusion. The workers are so very polite. Always get in and out promptly. The coffee and cookies are tasty. More

by Karen Westrick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Wicklow
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August 03, 2022

Outstanding service, friendly staff, everyone went the extra mile for customer satisfaction. 100% customer satisfaction. More

by Mac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Dickinson
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