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Luther Family Ford
Fargo, ND
5,100 Reviews
With 12 President's Awards under our belt, we pride ourselves on excellent customer service! Our strong and friendly sales and service staff with many years of experience are committed to satisfying customers' needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 8:00 PM
Tuesday 8:00 AM - 8:00 PM
Wednesday 8:00 AM - 8:00 PM
Thursday 8:00 AM - 8:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,100 reviews
June 25, 2021
Verified Customer
June 25, 2021
Fast friendly great service. Explained everything they checked and gave us a report checked and gave us a report More
by kpin3
Employees Worked With
June 25, 2021
It was great!! Everyone was kind and courteous! Made the sale go smooth and easy! Thanks for a great deal and a AWESOME Truck!! sale go smooth and easy! Thanks for a great deal and a AWESOME Truck!! More
by ltommeraus
June 25, 2021
Amazing personnel, felt like I was at a luxury store! Sales Professional Isaac was excellent & so was Noah the finance Manger! Sales Professional Isaac was excellent & so was Noah the finance Manger! More
by freddylbj6
June 25, 2021
June 25, 2021
My wife and I have both been impressed by the way in which we have been treated by all of the representatives of Luther Family Ford. We've purchased / lease vehicles from the dealership and would recomm which we have been treated by all of the representatives of Luther Family Ford. We've purchased / lease vehicles from the dealership and would recommend it to anyone. More
by kjnorman
June 24, 2021
Awesome customer service from everyone that helped. Paul was very patient and knowledgeable about the vehicles we were exploring. I would say the entire experience was great! was very patient and knowledgeable about the vehicles we were exploring. I would say the entire experience was great! More
by SPCHAWK14
Employees Worked With
Paul Kremer
June 22, 2021
I called for a oil change apt and was told there were none this week. I waited in line 60-90 min. During that time only one pickup went into the apt line and one into the service bay. It made me wonder none this week. I waited in line 60-90 min. During that time only one pickup went into the apt line and one into the service bay. It made me wonder why. The service people were friendly. The check out lady, not so much. It was longer than I wanted to wait. May check out other providers next time even if I bought my car there. More
by MARANNOLSON
Employees Worked With
I don’t know. Never met them.
June 21, 2021
3 times I asked your mechanics to tell me why I smell burning oil with no loss in the crankcase. First answer was to replace my turbo for over 3k, second answer was "nothing to worry about" oil must hav burning oil with no loss in the crankcase. First answer was to replace my turbo for over 3k, second answer was "nothing to worry about" oil must have just dropped on the steering assembly? And the last time it was the PTU needs to be replaced for 1500. Not serviced using the fill and drain plugs to replace the spent lubricant, just replace the whole unit the works just fine. I replaced the gear oil myself in my garage and haven't had an issue since. So you'll have to forgive me if I have lost ALL confidence in the credibility of your shop. I thought bringing my car to the dealership would give me superior service but I can now see why some independent mechanics call them stealerships. I mean I literally googled the problem and found the solution myself, and the fix took all of about 20 minutes. Guess what I didn't have to pay a diagnostic fee either. More
by lancewanner
June 21, 2021
Working with Josh was a true pleasure. He made the purchase and trade very seamless. He was top notch, highly recommend him to anyone. purchase and trade very seamless. He was top notch, highly recommend him to anyone. More
by TRAVIS.LEMAR
